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    Twilio outage history

    641 recorded Twilio incidents since April 2026, with official updates, affected components, duration and resolution information.

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    SMS Delivery Delays and Failures from a Subset of Twilio Short Codes to Docomo Pacific United States

    Started October 26, 2026 at 7:50 PM UTC · Ongoing

    IssuesMinor incident
    Affected components
    SMS Short Code, North America
    1. October 26, 2026 at 7:50 PM UTCinvestigating

      Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

    2. October 26, 2026 at 7:57 PM UTCidentified

      Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    WhatsApp Sandbox Sending Configuration Issues

    Started October 26, 2026 at 3:00 PM UTC · 2h 40m

    IssuesMinor incident
    Affected components
    WhatsApp Messaging
    1. October 26, 2026 at 3:00 PM UTCinvestigating

      Users may experience an incorrect display name for sandbox messages and errors sending preconfigured templates. We will provide another update in 1 hour or as soon as more information becomes available.

    2. October 26, 2026 at 5:37 PM UTCmonitoring

      Our engineers have mitigated the issue and are monitoring system performance. The WhatsApp Sandbox display name has been restored and the preconfigured templates have been updated. We will provide another update in 2 hours or as soon as more information becomes available.

    3. October 26, 2026 at 5:40 PM UTCresolved

      We have monitored and resolved the issue with WhatsApp Sandbox sender configuration. All services are now operating normally at this time.

    SMS Delivery Delays and Failures from Twilio to Mauritel Mauritania

    Started October 26, 2026 at 2:20 PM UTC · Ongoing

    IssuesMinor incident
    Affected components
    SMS, Middle East & Africa
    1. October 26, 2026 at 2:20 PM UTCinvestigating

      Twilio customers may be experiencing SMS delivery receipt delays and SMS delivery failures from Twilio to Mauritel network subscribers in Mauritania. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

    2. October 26, 2026 at 2:39 PM UTCidentified

      Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    3. October 26, 2026 at 3:39 PM UTCidentified

      Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

    4. October 26, 2026 at 5:40 PM UTCidentified

      Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

    Voice Call Failures from Twilio Phone Numbers to Romania

    Started October 26, 2026 at 1:09 PM UTC · Ongoing

    IssuesMinor incident
    Affected components
    Voice, Europe
    1. October 26, 2026 at 1:09 PM UTCinvestigating

      Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi Mobil network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

    2. October 26, 2026 at 1:31 PM UTCidentified

      Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    3. October 26, 2026 at 2:34 PM UTCidentified

      Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

    4. October 26, 2026 at 4:40 PM UTCidentified

      Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

    SMS Delivery Delays from Twilio to Cellcom Israel

    Started October 26, 2026 at 12:49 AM UTC · 13h 58m

    IssuesMinor incident
    Affected components
    SMS, Middle East & Africa
    1. October 26, 2026 at 12:49 AM UTCinvestigating

      Twilio customers may be experiencing SMS delivery delays from Twilio to Cellcom network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

    2. October 26, 2026 at 12:51 AM UTCidentified

      Twilio customers may be experiencing SMS delivery delays from Twilio to Cellcom network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    3. October 26, 2026 at 1:52 AM UTCidentified

      Twilio customers may be experiencing SMS delivery delays from Twilio to Cellcom network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

    4. October 26, 2026 at 3:57 AM UTCidentified

      Twilio customers may be experiencing SMS delivery delays from Twilio to Cellcom network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

    5. October 26, 2026 at 6:04 AM UTCmonitoring

      We have observed a recovery in SMS delivery from Twilio to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

    6. October 26, 2026 at 8:04 AM UTCmonitoring

      We have observed a recovery in SMS delivery from Twilio to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

    7. October 26, 2026 at 12:10 PM UTCmonitoring

      We have observed a recovery in SMS delivery from Twilio to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

    8. October 26, 2026 at 2:47 PM UTCresolved

      The incident has been resolved and SMS delivery from Twilio to Cellcom network subscribers in Israel is operating normally.

    SMS Delivery Delays from Twilio to Telcel Mexico

    Started October 25, 2026 at 11:15 PM UTC · 4h 17m

    IssuesMinor incident
    Affected components
    SMS, Latin America
    1. October 25, 2026 at 11:15 PM UTCinvestigating

      Twilio customers may be experiencing SMS delivery delays from Twilio to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

    2. October 26, 2026 at 12:16 AM UTCinvestigating

      Twilio customers may be experiencing SMS delivery delays from Twilio to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

    3. October 26, 2026 at 1:25 AM UTCmonitoring

      We have observed a recovery in SMS delivery from Twilio to Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

    4. October 26, 2026 at 3:32 AM UTCresolved

      The incident has been resolved and SMS delivery from Twilio to Telcel network subscribers in Mexico is operating normally.

    SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico

    Started October 25, 2026 at 12:47 PM UTC · 22h 22m

    IssuesMinor incident
    Affected components
    SMS, Latin America
    1. October 25, 2026 at 12:47 PM UTCinvestigating

      Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

    2. October 25, 2026 at 2:45 PM UTCidentified

      Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

    3. October 25, 2026 at 4:46 PM UTCidentified

      Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

    4. October 25, 2026 at 8:46 PM UTCidentified

      Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

    5. October 26, 2026 at 4:53 AM UTCidentified

      Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

    6. October 26, 2026 at 7:41 AM UTCidentified

      Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    7. October 26, 2026 at 8:41 AM UTCidentified

      Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

    8. October 26, 2026 at 10:05 AM UTCmonitoring

      We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

    9. October 26, 2026 at 11:09 AM UTCresolved

      The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil and Puerto Rico is operating normally.

    SMS Delivery Delays from Twilio to Telia Sweden

    Started October 25, 2026 at 12:12 PM UTC · 12h 36m

    IssuesMinor incident
    Affected components
    SMS, Europe
    1. October 25, 2026 at 12:12 PM UTCinvestigating

      Twilio customers may be experiencing SMS delivery delays from Twilio to Telia network subscribers in Sweden. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

    2. October 25, 2026 at 1:20 PM UTCinvestigating

      Twilio customers may be experiencing SMS delivery delays from Twilio to Telia network subscribers in Sweden. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

    3. October 25, 2026 at 3:26 PM UTCinvestigating

      Twilio customers may be experiencing SMS delivery delays from Twilio to Telia network subscribers in Sweden. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

    4. October 25, 2026 at 7:33 PM UTCinvestigating

      Twilio customers may be experiencing SMS delivery delays from Twilio to Telia network subscribers in Sweden. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

    5. October 25, 2026 at 10:41 PM UTCmonitoring

      We have observed a recovery in SMS delivery from Twilio to Telia network subscribers in Sweden and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

    6. October 26, 2026 at 12:48 AM UTCresolved

      The incident has been resolved and SMS delivery from Twilio to Telia network subscribers in Sweden is operating normally.

    SMS Delivery Delays from Twilio to Airtel Nigeria

    Started October 25, 2026 at 9:11 AM UTC · 9h 52m

    IssuesMinor incident
    Affected components
    SMS, Middle East & Africa
    1. October 25, 2026 at 9:11 AM UTCinvestigating

      Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

    2. October 25, 2026 at 9:32 AM UTCidentified

      Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    3. October 25, 2026 at 10:38 AM UTCidentified

      Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

    4. October 25, 2026 at 12:43 PM UTCidentified

      Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

    5. October 25, 2026 at 4:43 PM UTCidentified

      Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

    6. October 25, 2026 at 6:20 PM UTCmonitoring

      We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

    7. October 25, 2026 at 7:03 PM UTCresolved

      The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in Nigeria is operating normally.

    Azure Marketplace SendGrid Customers Experiencing Account Management Issues

    Started October 24, 2026 at 10:04 PM UTC · 50m

    IssuesMinor incident
    Affected components
    SendGrid Partners
    1. October 24, 2026 at 10:04 PM UTCinvestigating

      Our engineering team is investigating issues impacting SendGrid users on Azure Marketplace: - unable to complete setup (fails with error 502) - single sign-in step fails (fails with error 403) - unable to complete plan changes such as: upgrades, downgrades, cancellations We will provide another update in 1 hour, or as soon as more information becomes available.

    2. October 24, 2026 at 10:24 PM UTCmonitoring

      Our engineering team has identified the cause, determined customer impact began at 2026-10-24 09:36 AM PDT, and has mitigated the issue. We are monitoring to confirm that SendGrid users on Azure Marketplace are no longer experiencing account management issues, and will provide another update in 30 minutes.

    3. October 24, 2026 at 10:54 PM UTCresolved

      SendGrid users on Azure Marketplace are no longer experiencing account management issues. This incident has been resolved.

    Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands

    Started October 24, 2026 at 9:28 PM UTC · 20h 54m

    IssuesMinor incident
    Affected components
    Legacy Identity MatchAndAttributesVerify Silent Network Auth
    1. October 24, 2026 at 9:28 PM UTCinvestigating

      Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.

    2. October 24, 2026 at 9:39 PM UTCidentified

      Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    3. October 24, 2026 at 10:39 PM UTCidentified

      Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.

    4. October 25, 2026 at 12:52 AM UTCidentified

      Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

    5. October 25, 2026 at 4:53 AM UTCidentified

      Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 8 hours or as soon as more information becomes available.

    6. October 25, 2026 at 1:05 PM UTCidentified

      Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

    7. October 25, 2026 at 3:46 PM UTCmonitoring

      We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and the recovery for Lookup API transactions involving the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

    8. October 25, 2026 at 5:47 PM UTCmonitoring

      We have observed the recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

    9. October 25, 2026 at 6:22 PM UTCresolved

      The incident has been resolved and API transactions for Silent Network Authentication (SNA) in the Netherlands and Lookup API transactions in the Netherlands are operating normally.

    MMS Delivery Delays from a Subset of Twilio Longcodes to C-Spire United States

    Started October 24, 2026 at 7:28 PM UTC · Ongoing

    IssuesMinor incident
    Affected components
    MMS Toll-Free, North AmericaMMS Short Code, North AmericaMMS Long Code, North America
    1. October 24, 2026 at 7:28 PM UTCinvestigating

      Twilio customers may be experiencing MMS delivery delays from Twilio to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

    2. October 24, 2026 at 8:29 PM UTCinvestigating

      Twilio customers may be experiencing MMS delivery delays from Twilio to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

    3. October 24, 2026 at 10:30 PM UTCinvestigating

      Twilio customers may be experiencing MMS delivery delays from Twilio to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

    4. October 25, 2026 at 2:36 AM UTCinvestigating

      Twilio customers may be experiencing MMS delivery delays from Twilio to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

    5. October 25, 2026 at 10:38 AM UTCinvestigating

      Twilio customers may be experiencing MMS delivery delays from Twilio to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

    6. October 26, 2026 at 2:44 AM UTCinvestigating

      Twilio customers may be experiencing MMS delivery delays from Twilio to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

    7. October 26, 2026 at 7:02 AM UTCidentified

      Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Longcodes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    8. October 26, 2026 at 8:09 AM UTCidentified

      Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Longcodes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

    9. October 26, 2026 at 10:12 AM UTCidentified

      Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Longcodes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

    10. October 26, 2026 at 2:13 PM UTCidentified

      Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Longcodes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

    Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom

    Started October 24, 2026 at 6:42 PM UTC · 18h 40m

    IssuesMinor incident
    Affected components
    Verify Silent Network Auth
    1. October 24, 2026 at 6:42 PM UTCinvestigating

      Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.

    2. October 24, 2026 at 7:43 PM UTCinvestigating

      Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.

    3. October 24, 2026 at 10:20 PM UTCinvestigating

      Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.

    4. October 25, 2026 at 2:20 AM UTCinvestigating

      Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 8 hours or as soon as more information becomes available.

    5. October 25, 2026 at 5:10 AM UTCmonitoring

      We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

    6. October 25, 2026 at 7:15 AM UTCmonitoring

      We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

    7. October 25, 2026 at 11:15 AM UTCmonitoring

      We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

    8. October 25, 2026 at 1:22 PM UTCresolved

      The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom are operating normally.

    Voice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States

    Started October 24, 2026 at 2:17 PM UTC · 1d 4h

    IssuesMinor incident
    Affected components
    Voice, North America
    1. October 24, 2026 at 2:17 PM UTCinvestigating

      Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

    2. October 24, 2026 at 3:18 PM UTCinvestigating

      Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

    3. October 24, 2026 at 3:21 PM UTCidentified

      Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    4. October 24, 2026 at 4:22 PM UTCidentified

      Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

    5. October 24, 2026 at 6:27 PM UTCidentified

      Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

    6. October 24, 2026 at 10:28 PM UTCidentified

      Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

    7. October 25, 2026 at 5:07 AM UTCmonitoring

      We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

    8. October 25, 2026 at 7:08 AM UTCmonitoring

      We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

    9. October 25, 2026 at 11:09 AM UTCmonitoring

      We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

    10. October 25, 2026 at 7:13 PM UTCresolved

      The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States are operating normally.

    SMS Delivery Delays from Twilio to WOM Colombia

    Started October 24, 2026 at 7:05 AM UTC · 5h 43m

    IssuesMinor incident
    Affected components
    MMS, APACSMS, Latin America
    1. October 24, 2026 at 7:05 AM UTCinvestigating

      Twilio customers may be experiencing SMS delivery delays from Twilio to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

    2. October 24, 2026 at 8:06 AM UTCinvestigating

      Twilio customers may be experiencing MMS delivery delays from Twilio to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

    3. October 24, 2026 at 10:11 AM UTCinvestigating

      Twilio customers may be experiencing MMS delivery delays from Twilio to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

    4. October 24, 2026 at 11:40 AM UTCidentified

      Twilio customers may be experiencing SMS delivery delays from Twilio to WOM network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    5. October 24, 2026 at 11:41 AM UTCmonitoring

      We have observed a recovery in SMS delivery from Twilio to WOM network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

    6. October 24, 2026 at 12:48 PM UTCresolved

      The incident has been resolved and SMS delivery from Twilio to WOM network subscribers in Colombia is operating normally.

    SMS Delivery Delays from Twilio to Claro Costa Rica

    Started October 24, 2026 at 12:48 AM UTC · Ongoing

    IssuesMinor incident
    Affected components
    SMS, Latin America
    1. October 24, 2026 at 12:48 AM UTCinvestigating

      Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

    2. October 24, 2026 at 1:53 PM UTCmonitoring

      We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

    3. October 24, 2026 at 5:53 PM UTCmonitoring

      We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

    4. October 24, 2026 at 11:17 PM UTCidentified

      Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

    5. October 25, 2026 at 1:26 AM UTCidentified

      Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

    6. October 25, 2026 at 5:26 AM UTCidentified

      Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

    7. October 25, 2026 at 1:35 PM UTCidentified

      Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

    8. October 26, 2026 at 5:43 AM UTCidentified

      Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

    9. October 26, 2026 at 6:15 PM UTCmonitoring

      We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

    10. October 26, 2026 at 8:23 PM UTCidentified

      Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    Voice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers

    Started October 23, 2026 at 10:26 PM UTC · 5h 17m

    IssuesMinor incident
    Affected components
    Voice, Latin America
    1. October 23, 2026 at 10:26 PM UTCinvestigating

      Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Costa Rica Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

    2. October 23, 2026 at 11:29 PM UTCinvestigating

      Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Costa Rica Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

    3. October 24, 2026 at 1:41 AM UTCmonitoring

      We have observed a recovery in voice calls from network subscribers in Costa Rica to a subset of Twilio Costa Rica Landline Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

    4. October 24, 2026 at 3:43 AM UTCresolved

      The incident has been resolved and voice calls from network subscribers to Twilio Costa Rica Landline Numbers are operating normally.

    SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil

    Started October 23, 2026 at 8:06 PM UTC · 9h 56m

    IssuesMinor incident
    Affected components
    SMS, Latin America
    1. October 23, 2026 at 8:06 PM UTCinvestigating

      Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

    2. October 23, 2026 at 8:07 PM UTCidentified

      Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    3. October 23, 2026 at 9:07 PM UTCidentified

      Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

    4. October 23, 2026 at 11:07 PM UTCidentified

      Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

    5. October 24, 2026 at 12:24 AM UTCmonitoring

      We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

    6. October 24, 2026 at 2:27 AM UTCmonitoring

      We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

    7. October 24, 2026 at 6:02 AM UTCresolved

      The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to Claro network subscribers in Brazil is operating normally.

    SMS Delivery Failures from Twilio to Multiple Networks in South Africa

    Started October 23, 2026 at 7:46 PM UTC · 10h 9m

    IssuesMinor incident
    Affected components
    SMS, Middle East & Africa
    1. October 23, 2026 at 7:46 PM UTCinvestigating

      Twilio customers may be experiencing SMS delivery failures from Twilio to South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

    2. October 23, 2026 at 7:51 PM UTCidentified

      Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    3. October 23, 2026 at 8:53 PM UTCidentified

      Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

    4. October 23, 2026 at 10:58 PM UTCidentified

      Twilio customers may be experiencing SMS delivery failures from Twilio to South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

    5. October 23, 2026 at 11:20 PM UTCmonitoring

      We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

    6. October 24, 2026 at 1:22 AM UTCmonitoring

      We have observed a recovery in SMS delivery from Twilio to South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

    7. October 24, 2026 at 5:23 AM UTCmonitoring

      We have observed a recovery in SMS delivery from Twilio to multiple networks in South Africa and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

    8. October 24, 2026 at 5:56 AM UTCresolved

      The incident has been resolved and SMS delivery from Twilio to affected networks in South Africa is operating normally.

    SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua

    Started October 23, 2026 at 4:19 PM UTC · 19h 16m

    IssuesMinor incident
    Affected components
    SMS, Latin America
    1. October 23, 2026 at 4:19 PM UTCinvestigating

      Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

    2. October 23, 2026 at 4:53 PM UTCidentified

      Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    3. October 23, 2026 at 5:54 PM UTCidentified

      Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

    4. October 23, 2026 at 7:54 PM UTCidentified

      Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

    5. October 23, 2026 at 11:57 PM UTCidentified

      Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

    6. October 24, 2026 at 6:40 AM UTCmonitoring

      We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

    7. October 24, 2026 at 8:40 AM UTCmonitoring

      We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

    8. October 24, 2026 at 11:35 AM UTCresolved

      The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua is operating normally.