Tyro outage history

We are currently investigating this issue.

We’re aware of an issue causing some reports or reconciliation data to be delayed or unavailable. Our team is working to resolve this as quickly as possible and we’ll continue to share updates. We apologise for the inconvenience caused.

The issue affecting reporting is now resolved and is no longer impacting customers. Service has returned to normal. We’re sorry for the inconvenience caused.

We are currently investigating this issue.

We’re aware of an issue causing some reports or reconciliation data to be delayed or unavailable. Our team is working to resolve this as quickly as possible and we’ll continue to share updates. Please note settlement is not impacted. We’re sorry for the inconvenience.

This issue has now been resolved. Reports and reconciliation data are available again, and any delayed data should now be up to date. Settlement was not impacted at any point during this incident. Thank you for your patience and understanding.

We are currently investigating this issue.

We are currently investigating this issue.

We’re aware that some customers experienced issues processing Medicare Easyclaim transactions this morning. The issue has now been resolved and transactions are processing as normal. If you receive a decline, please reattempt the transaction. We apologise for any inconvenience caused.

This incident has been resolved.

Due to the earlier Mastercard processing issue, some customers may experience a delay in transactions appearing in reporting across the Tyro Portal, Tyro App and terminals. This may result in a temporary discrepancy in your end-of-day reconciliation reports, including a variance between your Tyro and POS/PMS reconciliation totals. This reporting delay will not impact your settlement deposit. We apologise for any inconvenience caused and thank you for your understanding.

The issue surrounding reporting delays is resolved. We apologise for any inconvenience caused.

We are aware of an issue that may be impacting some customers ability to process Mastercard transactions. Please ask your customers to try using their physical Mastercard (not digital wallet) or an alternative payment method. Whilst this is out of our control, we apologise for any inconvenience experienced and will continue to post updates here as they become available.

Update: Mastercard transaction processing has returned to normal. Recent transactions may take a little longer than usual to appear across the Tyro Portal, Tyro App and terminals. Thank you for your understanding during this afternoon.

We are currently investigating this issue.

We are currently investigating this issue.

We are currently investigating this issue.

Please note that some customers may experience a few hours delay to their settlement payment today. This payment may appear at varying times depending on your banking provider. We apologise for any inconvenience experienced.

The issue is resolved. We apologise for any inconvenience experienced.

We are currently investigating this issue.

We are aware that some customers may be experiencing delays in receiving settlement funds into their ANZ bank account. Tyro has successfully processed settlements as expected. If your settlement has not yet been received, we recommend contacting ANZ for further information, as the delay may be occurring after the funds have been processed by Tyro. We will continue to monitor the situation and provide updates on this page as more information becomes available.

ANZ has resolved the issue and is processing outstanding settlements. If you continue to experience delays, we recommend contacting ANZ directly for further information.

We are currently investigating this issue.

We are currently investigating this issue.

We are currently investigating this issue.

We’re aware of an issue with a national telephone network provider and that some customers may not be able to connect to the 4G network right now to process EFTPOS transactions. As an interim solution, until service is restored, please try connecting to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available.

Services should now be operating as normal following the earlier issue affecting a national telephone network provider. If you're experiencing connectivity issues with your EFTPOS terminal, please restart by following these steps https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro or by contacting Tyro Customer Support on 1300 00 TYRO (8976).

We’re aware of an issue that was impacting some customers’ ability to process eftpos transactions. We are currently monitoring the situation, so if customers continue to have issues please ask them to use an alternative card. Whilst the issue was outside Tyro’s control, we’re sorry for any inconvenience experienced

This incident has now been resolved. We're sorry for any inconvenience experienced.

We’re currently experiencing an issue impacting some customers’ ability to access the Banking App and Web Banking. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.

The issue impacting access to the Tyro Banking App and Web Banking has now been identified. If you were impacted by the problem, please reset your password. We’re very sorry for any inconvenience being caused.

The issue impacting access to the Tyro Banking App and Web Banking is now resolved and our systems have returned to normal. We’re very sorry for any inconvenience caused.

We are currently investigating this issue.

We’re aware that some transfers out of the Tyro Bank Account are delayed. This includes settlement allocation from the Tyro Bank Account. We are investigating this as a priority and will provide updates when they become available. We apologise for any inconvenience.

The issue causing delays with transfers has now been resolved and all transfers have been processed. We apologise for any inconvenience experienced.

American Express funded settlements (those paid directly by American Express) were delayed from Thursday 5 March to Monday 9 March. We have worked with American Express to resolve the issue, and the outstanding funds are expected to be included in Tuesday 10 March's settlement. We apologise for the inconvenience caused.

This incident has been resolved.

We are currently investigating this issue.

Some customers who settle into an external bank account will experience a delay to their payment today. Whilst this issue was outside Tyro’s control, we understand and apologise for the inconvenience this may cause.

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

We’re currently investigating an issue impacting transaction processing for Tyro Go and Tyro BYO App customers. Our team is actively working to resolve this as a priority and we’ll continue to provide updates here on our progress. CounterTop, Mobile, Tyro Pro EFTPOS machines and eCommerce transactions are not impacted. As an interim solution you may be able to process Payment Links in the Tyro Portal – steps can be found here on how to take payments via Payment Links - https://help.tyro.com/s/article/Payment-Links-in-Tyro-Portal We apologise for the inconvenience caused

The issue surrounding transactions for Tyro BYO and Go is resolved. We apologise for the inconvenience caused