52 recorded Ubiquiti incidents since October 2020, with official updates, affected components, duration and resolution information.
A subset of UniFi Talk installs may experience telephony issues affecting inbound and outbound calls. Installs using Advanced Call Routing are affected.
We are monitoring to confirm service is fully restored. If you still have trouble with inbound or outbound calls, please contact UniFi Support.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified, and we are seeing a gradual recovery.
We are continuing to work on a fix for this issue.
Recovery is underway, and we are monitoring service performance.
This incident has been resolved.
We are investigating elevated 5xx errors that may impact all UI Cloud services, including web portals, APIs, authentication, and cloud-managed applications. The issue appears to be related to an ongoing AWS CloudFront incident affecting customers using CloudFront VPC Origins. We are actively monitoring the situation, assessing the impact across our platform, and working with AWS as they investigate. We will provide updates as more information becomes available.
The elevated 5xx errors affecting UI Cloud services have been resolved, and service has returned to normal operation. We will share additional information if further action or follow-up is required.
The issue has been identified.
We are observing intermittent connectivity affecting some EU ISPs, impacting access to unifi.ui.com. We are closely monitoring the situation. Connectivity is expected to return to normal as regional network conditions recover.
We are continuing to monitor this issue.
This incident has been resolved.
An issue has been identified that may cause degraded performance across several UniFi services, including Teleport, the numbers list, subscription information, and general telephony in UniFi Talk. Our teams are actively investigating and will provide updates on status.ui.com. We apologize for the inconvenience and are working to restore full service as quickly as possible.
We’re seeing signs of recovery across the affected services. We will continue to provide periodic updates on status.ui.com
This incident has been resolved.
We are aware of a degraded performance for some customers and are investigating with the highest priority.
We are continuing to monitor for any further issues
This incident has been resolved.
An issue has been identified where users may be unable to make and/or receive calls to/from their UniFi Talk numbers. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
In some cases, disabling the Advanced Call Routing option and restarting the Talk application may help users.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A small number of UISP Cloud Hosting instances are offline and unable to start. The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
UISP Console users may experience issues with remote connection. The root cause has been identified and we are working on a fix.
A small percentage of UISP consoles still experience issues with remote connection.
An issue has been identified and we are implementing a fix.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
An issue has been identified where users may be unable to access their number lists and subscription data within UniFi Talk. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
An issue has been identified, and some users may be unable to log in to account.ui.com. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
This incident has been resolved.
We are aware that some users are unable to access their UniFi Console through unifi.ui.com. Our team is prioritizing a fix to be applied as soon as possible.
This incident has been resolved.
We are aware that some users are unable to access their UniFi Console through unifi.ui.com. Our team is prioritizing a fix to be applied as soon as possible.
We are continuing to monitor for any further issues
This incident has been resolved.
We are aware that some users are unable to access their UniFi Console through unifi.ui.com. Our team is prioritizing a fix to be applied as soon as possible.
This incident has been resolved.
UniFi Network application on a small number of Official UniFi Hosting instances is currently inaccessible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of a degraded performance and are investigating with the highest priority.
This incident has been resolved.
We are continuing to investigate and will provide an update as soon as possible.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating and will provide an update as soon as possible.
We are continuing to investigate this issue.
This incident has been resolved.
We are aware of an outage and are investigating with the highest priority. We appreciate your patience and hope to get systems online as soon as possible.
Our services are once again operational and we are continuing to monitor for any lingering effects.
This incident has been resolved.
An issue has been identified where some users may be unable to connect remotely to their devices or use AmpliFi Teleport service. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
