Uk2 outage history

We are aware of reports of critical vulnerabilities affecting PHP that may pose a security risk to websites and applications running affected versions. Our team has implemented initial mitigation measures across the Web Hosting estate to help reduce potential exposure. We are actively monitoring the situation and preparing to apply the relevant security patches as soon as they become available. We will continue to assess the risk, review available mitigations, and take appropriate action to protect our services. While the initial mitigations provide an additional layer of protection, they should not be considered a complete fix. We will update this status page as further information becomes available and as additional mitigation and patching measures are implemented. **Update 16:00 UK Time:** Patches have been released and we will be rolling this out with our platform teams as soon as possible.

Our teams have confirmed that all hosting platforms (StackCP and reseller cPanel) have had the available patches applied, and is now mitigated. We will continue to monitor the situation and provide updates if needed.

We’re aware of an issue causing intermittent connectivity to Webmail for some users. Our team is investigating and working to restore normal service as soon as possible. We’ll provide further updates as they become available.

**UPDATE:** The intermittent connectivity issues affecting Webmail have now been resolved. Webmail services are operating normally.

We are currently investigating an issue affecting our support systems. Customers may be unable to contact us via Live Chat, and there may be delays in creating or updating support tickets. Our team is actively working to identify the cause and restore normal service as quickly as possible. We apologise for any inconvenience caused and will provide further updates as soon as more information becomes available.

The issue affecting our Live Chat and support ticketing services has now been resolved. Customers should once again be able to contact our support teams via Live Chat and submit or update support tickets as normal. We will continue to monitor the services closely to ensure stability. We apologise for any inconvenience caused and appreciate your patience while we worked to restore service.

We are aware of an issue currently affecting a third-party payment provider. As a result, some customers may experience failures when placing orders, and there may be delays in the processing of successfully submitted orders. We are actively monitoring the situation and working closely with the provider to restore normal service as quickly as possible. We apologise for any inconvenience this may cause and will provide further updates as more information becomes available.

The issue affecting a third-party payment provider has now been resolved. Customers should no longer experience failures when placing orders, and order processing is now operating as expected. We have continued to monitor the situation following recovery and have seen services return to normal. We apologise for any inconvenience caused and thank customers for their patience while the provider worked to restore service.

The issue affecting a third-party payment provider has now been resolved. Customers should no longer experience failures when placing orders, and order processing is now operating as expected. We have continued to monitor the situation following recovery and have seen services return to normal. We apologise for any inconvenience caused and thank customers for their patience while the provider worked to restore service.

We are currently experiencing load time issues with the StackCP interface. Some users may also experience a "429 Too Many Requests" error. Our system administrators are actively working to resolve the issue and restore normal performance and uptime. We will provide an update here as soon as we have more information. Thank you for your patience and understanding.

The issues affecting the StackCP interface have now been resolved, and the service is back operating normally. Our team has investigated the issues and we are satisfied that performance has returned to normal. We will continue to monitor the service closely to ensure stability. We apologise for any inconvenience caused and thank you for your patience while we investigated the issue.

We are aware of an issue affecting some customers attempting to access StackCP, where a Forbidden error may be displayed. Our engineers are currently investigating the cause and working to restore normal access as quickly as possible. We apologise for any inconvenience caused and will provide further updates as soon as more information becomes available.

The issue affecting customer access to StackCP has now been resolved. Customers who were experiencing a Forbidden error should now be able to access StackCP normally. Our team has implemented a fix and continues to monitor the platform to ensure service stability. We apologise for any inconvenience caused and thank you for your patience while we investigated the issue.

Stack CP (Hosting Control Panel) went down

Stack CP (Hosting Control Panel) recovered

Stack CP (Hosting Control Panel) went down

Stack CP (Hosting Control Panel) recovered

We are currently experiencing an issue affecting the redirect services within the UK2 CHI Control Panel. As a result, some redirects may not function as expected. Our engineering team is investigating this issue as a high priority and is working to restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this issue.

The issue affecting the redirect services within the UK2 CHI Control Panel has now been resolved, and all redirect functionality has been fully restored. Our engineering team has implemented a fix and continues to monitor the service to ensure it remains stable. We sincerely apologise for any inconvenience caused and appreciate your patience and understanding while we worked to resolve this issue.

Our live chat and ticketing system is currently unavailable. Our team is actively working to resolve the issue and restore normal service as soon as possible. We apologise for any inconvenience this may cause and appreciate your patience. We will provide further updates shortly.

Our live chat and ticketing system have now been restored and are operating normally. Thank you for your patience while we resolved the issue. We apologise again for any inconvenience caused, and we appreciate your understanding.

We've temporarily disabled SSH access to our cPanel platforms to protect against a critical Linux kernel vulnerability. **What's affected:** SSH access to cPanel platforms **What's still working:** Web hosting and email services via HTTPS Control panel access via HTTPS All other services unaffected **Next steps:** We're monitoring vendor kernel updates. SSH will be restored once patched kernels are deployed and verified

**UPDATE:** SFTP will also be disabled, however normal FTP access will remain active.

**UPDATE:** SSH has also been disabled on our StackCP Shared Hosting accounts.

**UPDATE:** The cPanel shared servers have been patched against this vulnerability and will begin enabling SSH and SFTP access to these servers.

**UPDATE:** The Linux vulnerability has now been fully patched and all SSH and SFTP services have been re-enabled.

We are currently experiencing an issue affecting the Free Starter Site page and redirect services within the UK2 Control Panel. Our engineering team is actively investigating this as a priority. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding while this is being resolved.

Resolved: The issue affecting the Free Starter Site page and redirect services within the UK2 Control Panel has now been resolved. Our engineering team has implemented a fix, and services are operating normally again. We will continue to monitor the system to ensure stability. Thank you for your patience and understanding while this was being resolved.

We are currently experiencing issues with our Live Chat service. Our team is actively investigating the issue and working to restore normal service as quickly as possible. In the meantime, if you require assistance, please raise a support ticket through your Chi control panel. This will ensure your enquiry is received and handled by our team. We apologise for any inconvenience caused and will provide further updates as soon as more information becomes available.

The issue affecting our Live Chat service has now been resolved. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to restore the service.

Stack Webmail went down

Stack Webmail recovered

Stack Webmail went down

Stack Webmail recovered

Stack Webmail went down

Stack Webmail recovered

Stack Webmail went down

Stack Webmail recovered

Stack CP (Hosting Control Panel) went down

Stack CP (Hosting Control Panel) recovered

We're aware of issues with incoming emails being delayed. Our System Administrators are currently investigating, and updates will be provided as soon as we have more information available. We can only apologise for any inconvenience that this may cause.

Our system administrators have identified the cause of incoming emails being delayed, and all affected services are now operating normally.

We are currently investigating an issue affecting the creation of registrant contacts for certain TLDs, including .info domains. As a result, some domain registrations and transfers may fail or experience delays for impacted TLDs. Our Development team is actively working to identify the root cause and implement a resolution as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available

**Update:** This is now resolved, we are seeing domain transfers and registrations progressing normally.