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    Uncork outage history

    15 recorded Uncork incidents since July 2021, with official updates, affected components, duration and resolution information.

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    Rescheduled patch date for v8.0.0.5

    Started February 12, 2026 at 5:23 PM UTC · 1d 2h

    Pending
    Affected components
    General Availability (GA) Release
    1. February 12, 2026 at 5:23 PM UTCidentified

      On 2/12/26 the v8.0.0.5 patch will be released to Staging environments currently on v8.0.0.4. v8.0 patches will resume as usual next week.

    2. February 13, 2026 at 8:20 PM UTCresolved

      This incident has been resolved.

    The v7.30.10 patch release has been rolled back in all environments

    Started February 11, 2026 at 9:03 PM UTC · 0m

    Pending
    Affected components
    General Availability (GA) Release
    1. February 11, 2026 at 9:03 PM UTCresolved

      The 2/10/26 v7.30.10 patch release has been rolled back in all environments. v7.30 patches will resume as usual next week.

    AWS Outage: US-EAST-1

    Started October 20, 2025 at 6:44 PM UTC · 4h 28m

    Pending
    1. October 20, 2025 at 6:44 PM UTCmonitoring

      AWS has reported intermittent service outages for clients in the US-EAST-1 region. We are currently investigating and monitoring impacts to Unqork customers. We will provide ongoing updates.

    2. October 20, 2025 at 11:12 PM UTCresolved

      AWS has confirmed that the issue has been resolved. Thank you for your patience.

    Documentation Hub: Scheduled Maintenance

    Started September 26, 2025 at 6:12 PM UTC · 2d 22h

    Pending
    1. September 26, 2025 at 6:12 PM UTCmonitoring

      Unqork's Documentation Hub will be undergoing scheduled maintenance from 9/26/25 at 5:00 PM EDT to 9/27/25 at 5:00 PM EDT. During this period, access to the Documentation Hub and Release Notes may be intermittent as we upgrade your experience.

    2. September 29, 2025 at 4:34 PM UTCresolved

      This incident has been resolved.

    Early Release 7.26 Staging Release Delayed

    Started August 21, 2025 at 9:53 PM UTC · 13d 1h

    Pending
    1. August 21, 2025 at 9:53 PM UTCidentified

      The Unqork 7.26 Early Release Staging release on August 26th has been delayed due to unforeseen circumstances. New dates will be provided when they become available. This delay will not impact the 7.24 releases scheduled for the same week. We apologize for the inconvenience.

    2. August 27, 2025 at 9:13 PM UTCmonitoring

      The Unqork 7.26 Early Release Staging release on August 26th has been rescheduled to August 28th at 5:00 pm Eastern Time. This delay will not impact any additional upcoming 7.26 release dates. We apologize for the inconvenience. This page will be updated when the release is complete.

    3. September 3, 2025 at 11:33 PM UTCresolved

      This incident has been resolved.

    503 Errors

    Started October 22, 2024 at 11:45 PM UTC · 2h 49m

    OutageMajor incident
    Affected components
    BI ConnectorBI ConnectorUDLC ToolkitAdministrationAdministrationEnvironmentAdministrationDesignerDesignerApplicationsAuthenticationAuthenticationEnvironmentApplicationsDesignerApplicationsUDLC ToolkitAuthenticationUDLC ToolkitEnvironmentBI Connector
    1. October 22, 2024 at 11:45 PM UTCinvestigating

      We are aware some of our AWS hosted customers are experiencing 503 errors when accessing their environments. We are actively investigating and will provide an update in the next 30 minutes.

    2. October 23, 2024 at 12:15 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. October 23, 2024 at 12:18 AM UTCidentified

      Unqork is actively resolving issues for clients experiencing 503 errors. We will continue to provide updates every 30 minutes.

    4. October 23, 2024 at 12:49 AM UTCidentified

      Unqork is continuing to resolve the issue for clients experiencing 503 errors. We will provide an update in the next 30 minutes.

    5. October 23, 2024 at 1:22 AM UTCmonitoring

      Unqork has concluded its investigation and has resolved any intermittent 503 errors experienced by our AWS hosted clients. We are continuing to monitor our systems to ensure the issue has been fully resolved.

    6. October 23, 2024 at 2:35 AM UTCresolved

      Unqork continues to observe normal environment operations. If any further issues are observed, please raise a ticket in the Support portal.

    Scheduled 6.82 GA Production Release Delayed

    Started September 21, 2023 at 1:08 AM UTC · 1d 11h

    OutageMajor incident
    Affected components
    Administration
    1. September 21, 2023 at 1:08 AM UTCidentified

      We apologize but the scheduled 6.82 Production release has been delayed for one day due to an unexpected Unqork technical issue. You can expect the 6.82 GA Production release on Sep 21, 2023.

    2. September 22, 2023 at 1:02 PM UTCresolved

      This incident has been resolved.

    Promotions Currently Unavailable

    Started June 14, 2023 at 4:45 PM UTC · 4h 46m

    OutageMajor incident
    Affected components
    UDLC ToolkitDesignerDesignerDesignerUDLC ToolkitUDLC Toolkit
    1. June 14, 2023 at 4:45 PM UTCinvestigating

      We are currently investigating an issue with promotions between environments. All other platform features and functionalities are operating normally. We will provide further updates shortly.

    2. June 14, 2023 at 6:07 PM UTCidentified

      We continue to investigate and seek resolution for the issue of promotions between environments. It now appears that other platform features may be impacted. We are continuing to assess the scope of the issue and are working towards resolution. We will provide further updates.

    3. June 14, 2023 at 7:28 PM UTCmonitoring

      Unqork has restored promotions between environments and other affected platform features. We continue to monitor performance to ensure the issues are fully resolved. We will provide further updates.

    4. June 14, 2023 at 9:31 PM UTCresolved

      Unqork has resolved the issues and all platform functionalities are restored.

    Potential Issue

    Started April 5, 2023 at 6:22 PM UTC · 2h 25m

    OutageCritical incident
    Affected components
    BI ConnectorBI ConnectorUDLC ToolkitAdministrationAdministrationEnvironmentAdministrationDesignerDesignerApplicationsAuthenticationAuthenticationEnvironmentApplicationsDesignerApplicationsUDLC ToolkitAuthenticationUDLC ToolkitEnvironmentBI Connector
    1. April 5, 2023 at 6:22 PM UTCinvestigating

      We are aware of a potential issue impacting the platform and are currently performing initial investigation. We will provide further updates shortly.

    2. April 5, 2023 at 7:10 PM UTCinvestigating

      Unqork is experiencing outages that are potentially affecting certain client environments. These outages appear to be related to certain certificate issues. We are currently investigating and monitoring. We will provide ongoing updates as more information is made available.

    3. April 5, 2023 at 8:37 PM UTCmonitoring

      Unqork has resolved the issue and is restoring services to the affected clients

    4. April 5, 2023 at 8:47 PM UTCresolved

      Unqork has resolved the issue and services to the affected clients has been restored.

    Potential Issue

    Started December 5, 2022 at 8:00 PM UTC · 2h 19m

    OutageMajor incident
    Affected components
    EnvironmentEnvironmentEnvironment
    1. December 5, 2022 at 8:00 PM UTCinvestigating

      We are aware of a potential issue impacting the platform and are currently performing initial investigation. We will provide further updates shortly.

    2. December 5, 2022 at 10:19 PM UTCresolved

      This afternoon, a connectivity issued caused by AWS impacted access to our environments. We can confirm that the issue is now fully resolved. Please see below from AWS: [RESOLVED] Internet Connectivity 1:06 PM PST Between 11:34 AM and 12:51 PM PST, customers experienced Internet connectivity issues for some networks to and from the US-EAST-2 Region. Connectivity between instances within the Region, in between Regions, and Direct Connect connectivity were not impacted by this issue. The issue has been resolved and connectivity has been fully restored. Please reach out to your Unqork Customer Success Manager with any questions.

    Resolved

    Started July 28, 2022 at 5:32 PM UTC · 2h 30m

    OutageMajor incident
    Affected components
    EnvironmentEnvironmentEnvironment
    1. July 28, 2022 at 5:32 PM UTCinvestigating

      We are aware of a potential issue impacting the platform and are currently performing initial investigation. We will provide further updates within 15 mins

    2. July 28, 2022 at 6:05 PM UTCmonitoring

      AWS has reported an outage in us-east-2, and we are currently investigating and monitoring impacts to Unqork customers. AWS has reported that most systems in the region should be recovering. We will provide ongoing updates as more information is made available.

    3. July 28, 2022 at 8:01 PM UTCresolved

      AWS has confirmed that the vast majority of EC2 instances are now healthy. Unqork has confirmed that the affected environments are accessible. Thank you for your patience. Please reach out to your Unqork representative for any further details or questions.

    Resolved

    Started March 18, 2022 at 3:40 PM UTC · 3h 24m

    Pending
    Affected components
    BI ConnectorBI ConnectorUDLC ToolkitAdministrationAdministrationEnvironmentAdministrationDesignerDesignerApplicationsAuthenticationAuthenticationEnvironmentApplicationsDesignerApplicationsUDLC ToolkitAuthenticationUDLC ToolkitEnvironmentBI Connector
    1. March 18, 2022 at 3:40 PM UTCinvestigating

      We are currently investigating an issue with automation managing *unqork.io subdomains and some users may experience difficulty accessing their environments until further notice. Our engineers are actively investigating this issue. We will provide ongoing updates.

    2. March 18, 2022 at 3:42 PM UTCidentified

      We have identified and are working on a solution for the issue with automation managing *.unqork.io subdomains. Users may continue to experience difficulty accessing environments temporarily. We will continue to provide ongoing updates.

    3. March 18, 2022 at 4:46 PM UTCidentified

      We have identified that the root cause of the issue is a DNS impact on subdomain records and our engineers are continuing to work on the resolution. We will continue to provide ongoing updates.

    4. March 18, 2022 at 5:42 PM UTCmonitoring

      We have resolved the DNS impact on subdomain records. We are monitoring to ensure continued availability.

    5. March 18, 2022 at 7:04 PM UTCresolved

      We have resolved the issue. Thank you for your patience.

    Resolved

    Started December 7, 2021 at 7:45 PM UTC · 6h 59m

    Pending
    Affected components
    UDLC ToolkitAdministrationAdministrationEnvironmentAdministrationApplicationsEnvironmentApplicationsApplicationsUDLC ToolkitUDLC ToolkitEnvironment
    1. December 7, 2021 at 7:45 PM UTCinvestigating

      AWS has reported increased error rates across various services and we are currently investigating and monitoring impacts to Unqork customers. We ask creators to avoid promotions across environments until further notice. We will provide ongoing updates.

    2. December 7, 2021 at 10:13 PM UTCinvestigating

      We have found this issue to be isolated to non-production environment levels. AWS continues to report increased error rates across various services and we are monitoring. We will provide ongoing updates.

    3. December 8, 2021 at 2:43 AM UTCresolved

      AWS has confirmed that the issue has been resolved. Thank you for your patience.

    Resolved

    Started November 24, 2021 at 7:25 PM UTC · 1h 26m

    Pending
    Affected components
    UDLC ToolkitAdministrationAdministrationEnvironmentAdministrationApplicationsEnvironmentApplicationsApplicationsUDLC ToolkitUDLC ToolkitEnvironment
    1. November 24, 2021 at 7:25 PM UTCinvestigating

      AWS has reported increased error rates across various services and we are currently investigating and monitoring impacts to Unqork customers. We ask creators to avoid promotions across environments until further notice. We will provide ongoing updates.

    2. November 24, 2021 at 7:30 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. November 24, 2021 at 8:15 PM UTCmonitoring

      AWS continues to report increased error rates across various services and we are monitoring. We will provide ongoing updates.

    4. November 24, 2021 at 8:52 PM UTCresolved

      AWS has confirmed that the issue has been resolved. Thank you for your patience.

    Resolved

    Started July 29, 2021 at 7:17 PM UTC · 26m

    Pending
    Affected components
    EnvironmentEnvironmentEnvironment
    1. July 29, 2021 at 7:17 PM UTCinvestigating

      We are currently investigating a platform issue caused by an incorrect change from a DNS provider impacting Unqork.io. During this time please avoid all environments. We will provide ongoing updates.

    2. July 29, 2021 at 7:21 PM UTCidentified

      We have identified and are working on a solution for the issue with the DNS error impacting Unqork.io. While some sites have recovered to 100% we ask users to avoid use of Unqork until further notice. We will continue to provide ongoing updates.

    3. July 29, 2021 at 7:35 PM UTCmonitoring

      We have resolved the DNS issue and all environments are fully operational. Some customers may experience intermittent outages as DNS updates are fully propagated.

    4. July 29, 2021 at 7:43 PM UTCresolved

      DNS updates are fully propagated and the issue is fully resolved. Thank you for your patience.