Unlayer outage history

Earlier today, a global outage in Amazon Web Services (AWS) impacted multiple Unlayer systems, including our Backend API, Account services (login and signup), and Export API. As of now: Editor and Builders: Fully operational. Export API: Functionality has been restored and is performing normally. Account (Login / Signup): Working as expected. Backend API: Previously degraded, but now stable. We continue to monitor for residual impact. Like many other online platforms, Unlayer experienced intermittent disruptions as AWS worked to restore global stability. Our engineering team actively monitored all systems and confirmed full recovery across affected components. We are continuing to observe our systems to ensure everything remains fully functional. You can follow AWS’s own recovery updates here: https://health.aws.amazon.com/health/status Thank you for your patience and understanding during this AWS-related incident.

We’re continuing to monitor our systems following the earlier AWS service disruption. At this time, all Unlayer services are fully operational and performing normally. We’ll continue to keep a close eye on performance as AWS fully stabilizes their infrastructure. For updates from AWS, visit: https://health.aws.amazon.com/health/status Thank you for your patience while we ensured everything was back to normal.

This incident has been resolved.

We are currently investigating a service interruption that is affecting the performance of our Export, Authentication, and Console APIs. Some users may experience elevated response times or degraded functionality. Our engineering team is actively working to identify the root cause and will provide updates as soon as more information becomes available. Thank you for your patience.

Resolved: Service Performance Restored We’ve resolved the issue that was causing delays across parts of the platform, including exporting designs and logging in. The slowdown was related to increased usage, and we’ve implemented infrastructure optimizations to improve performance and handle demand more effectively. All systems are now operating normally. Thank you for your patience and continued support.

Google Chrome's latest version 112 has caused some extra margins and spacing issues. We have identified the cause and resolved this.

We have received reports of intermittent failures on our cloud export API. We are currently investigating this issue and trying to identify the root cause.

We have identified the issue to be memory related with the Chrome version on Lambda. Our engineers are exploring different options to fix the issue.

We have deployed a potential fix. We are now going to be monitoring to see if the issue has been resolved.

The incident has been resolved.

We've confirmed that this is an issue with Heroku. You can track that incident here: https://status.heroku.com/incidents/2402

The issue has been resolved.

AWS US EAST-1 is down for many companies all over the world. We are closely monitoring it, and we apologize for this inconvenience. As per AWS, they have already identified the root cause and are actively working towards recovery.

We are continuously monitoring AWS US-East 1. However, our engineering team has resolved the editor on our end, and it is working in offline mode. There is some intermittent outage in the API.

The editor is working fine with some intermittent issues in the API. We are continuously monitoring AWS US-East 1.

This incident has been resolved and verified. It is working fine for the last three hours.

Our database provider is performing maintenance on the database. We are actively working on resolving this issue.

This incident has been resolved.

When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

As you continue to work through the incident, update your customers frequently.

Let your users know once a fix is in place, and keep communication clear and precise.

Empathize with those affected and let them know everything is operating as normal.