Userlike outage history

Our servers are currently experiencing an increase in response time and we are investigating possible causes.

We have implemented a workaround that has improved response times and stabilized the affected services. We are closely monitoring the situation while continuing our investigation into the underlying root cause.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing increased response times on our servers. As a result, loading times for both the Widget and the Message Center may be slower than usual. Our team is actively investigating the issue and working to identify the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're aware of an issue affecting the sending of WhatsApp templates and have identified the root cause: the problem is specifically impacting templates that do not contain placeholders. Templates with placeholders are unaffected. Our team is actively working on a fix. In the meantime, as a temporary workaround, we recommend creating new templates that include placeholders. We apologize for the inconvenience and will share an update as soon as the fix is deployed.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

WhatsApp Embedded Signup is currently experiencing an outage on Meta's side, preventing new WhatsApp channel creation. Meta engineers are working on a fix. For updates, see the Meta Status page. https://metastatus.com/whatsapp-business-api#embedded-signup

We are continuing to work on a fix for this issue.

Meta has recovered from their outage, and we confirmed that Embedded Signup is functional again. We apologize for any inconvenience that this may have caused.

We are currently experiencing issues with the Message Center. Messages with AI actions are currently not loading properly. Our development team is already working on a fix. We apologize for the inconvenience and appreciate your patience. Please check this page for the latest updates.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing some issues with Whatsapp. Our Development Team is working to solve this as soon as possible. We apologize for the inconvenience caused. Please keep an eye on this page for the latest updates.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Our provider 360dialog reports disruptions to the WhatsApp API Messaging Service. For further updates please see https://status.360dialog.com Channels directly connected to Meta are not affected.

360dialog has implemented a fix and we are seeing signs of recovery. We are currently monitoring the situation and will update again shortly.

360dialog reported that the incident was resolved

In our release on the evening of Friday, September 19th, we released changes that conflicted with our documented Content Security Policy. As a consequence, Website Widgets integrated on websites using our documented Content Security Policy no longer load. Websites not using CSP are not affected. We are working on rolling back the relevant changes.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing technical difficulties in our data center, which are affecting all Userlike services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide an update within the next 60 minutes or as soon as more information becomes available. We sincerely apologize for the disruption and appreciate your patience and understanding. Please stay tuned to this page for the latest updates.

Issue is fixed, we is still monitoring the situation

This incident has been resolved. All systems are operational.

We have received reports that the status of WhatsApp templates is not being updated. 360dialog confirmed that they are not receiving status updates from Meta, and have escalated to Meta support.

Meta has resumed sending template status updates. We are monitoring the system to ensure stability.

This incident has been resolved.

We are currently experiencing some issues with Message center. Our Development Team is working to solve this as soon as possible. We apologize for the inconvenience caused. Please keep an eye on this page for the latest updates.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing technical issues within our data center. This is causing an outage of all Userlike services. Our team is analyzing the cause of the interruption in order to identify and solve the issues. We'll keep you informed as updates become available. We apologize for the inconvenience caused. Please check this page for the latest updates.

The issue has been identified and our engineering teams is rolling out a fix. We will provide another update within 2 hours or sooner if additional information is available.

Our engineering teams is still working on rolling out the fix. We will provide another update within 2 hours or sooner if additional information is available.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

Meta has acknowledged that they are experiencing some disruptions impacting receiving incoming messages on WhatsApp Cloud API. This issue started on March 5th 8 AM GMT. Meta engineering teams are investigating the issue. For latest updates, please refer to the Meta Status page at https://metastatus.com/whatsapp-business-api and the 360dialog status page at https://status.360dialog.com/cm84u3ost00gyfy6b125ulvp7

According to Meta, the incident has been resolved.

We are currently experiencing some issues with WhatsApp due to an unannounced API change by Meta. Incoming messages are not being received and the status of sent messages is not updated. Campaigns are being sent out, but will show zero messages as delivered or read. This temporarily affected all numbers, and continues to affect all WhatsApp Business Accounts with multiple numbers. Meta expects to deploy a fix for this issue at around 5pm German time. We apologize for the inconvenience caused. For further details and the latest updates, please check https://status.360dialog.com/ and https://metastatus.com/whatsapp-business-api

The incident with WhatsApp messaging has been resolved.

Meta is currently experiencing major disruptions affecting the sending of messages via WhatsApp, Facebook Messenger, and Instagram Messenger. Meta is investigating the issue. For latest updates, please visit https://metastatus.com

This incident has been resolved by Meta. All messaging channel are operational again.

Due to issues with our service provider 360dialog, certain WhatsApp operation may currently fail: - editing or submitting media templates - Cloud API profile photo upload

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Due to issues with our service provider 360dialog, certain WhatsApp operation may currently fail: - editing or submitting templates - migrations - onboarding - flows Messaging is not affected. Please see https://status.360dialog.com/cm1hvl1q1001f8zfjnvbqdhbl

According to 360 dialog, the majority of functionality has been restored to normal. However, the below actions are still affected and we are working to restore full functionality - Cloud API profile photo upload - Template message creation with header_handle and/or header_url

This incident has been resolved.

We are investigating issues with receiving media messages. Editing or submitting templates produces errors due to issues at our service provider 360dialog, see https://status.360dialog.com/cm0zn13pz000ylf3d5c4fvcyc

We have released a fix for receiving media messages. 360dialog is working on a fix for editing or submitting templates.

The issue is resolved. 360dialog will provide an RCA here in due course when we complete a review of the incident with Meta.

We are currently experiencing issues with processing existing WhatsApp templates and campaigns.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing some issues with the WhatsApp Integration. Our Development Team is working to solve this as soon as possible. We apologize for the inconvenience caused. Please keep an eye on this page for the latest updates.

We are continuing to work on this problem, and have a potential mitigation to restore most functionality being tested.

This incident has been resolved.