24 recorded Vector incidents since January 2025, with official updates, affected components, duration and resolution information.
A slowdown in processing is causing sitewide delays. Our engineers are actively investigating; we will provide an update on the hour.
The database has recovered and we are seeing faster processing times. This should be fully resolved.
Ongoing GCP issues are causing latency sitewide. Our engineers are actively working to resolve system performance degradation.
We are seeing system recovery across all services.
Our engineers are working to push a solution for an issue that may be causing intermittent delays sitewide.
After monitoring a consistent period of stability, all services have been restored and are functioning as expected.
Our engineers are investigating an indexing backup that may cause loading delays.
Our engineers have resolved the issue. All services are operational.
Our engineers are investigating loading delays.
Our engineers have resolved an issue preventing entities from flowing.
Services are degraded at this time. Our engineers are aware of the issues and working on identifying and resolving them.
Our engineers have observed consistent stability in server activity.
We are seeing queue backups that may cause loading delays in the web app and in SMS.
Queue backups resolved.
Our engineers are investigating an issue preventing workflows from proceeding.
Our engineers have resolved the brief period of downtime. Workflows should proceed as expected.
Our engineers are working to resolve server backups that are causing moderate delays across services.
Our engineers have resolved the queue backups; all services are functional.
System recovery update - functionality restored with minor delays. Our engineers are aware of an issue impacting server connection and actively investigating. We will provide an update on the hour.
We are seeing system recovery across services and are monitoring for stability.
Our servers have fully recovered and all services have been restored.
Our engineers are investigating an issue on our servers that may be causing extreme delays.
Services are running with some delays.
Our engineers have resolved queue backups and all services are operational.
Our engineers are investigating a spike in activity that may cause indexing delays.
Our engineers have resolved the indexing backup.
Our engineers are investigating SMS delays.
Improved server handling of SMS. All clear.
We are currently experiencing latency across services. Our engineers are urgently investigating.
We are no longer seeing delays or cause for latency and all services are operational.
We are currently seeing major delays on our servers which impact appointments and workflows. We will be back with an update in an hour.
We are seeing full recovery; the incident is resolved.
Our engineers are aware of intermittent API Issues that are causing sitewide downtime. We are actively working to resolve this and will update you on the hour.
We have identified the root cause. The issue is now resolved.
- Disappearing check-ins: Records that existed in the system were not returned in the check-in view. - Duplicate entries: The same check-in record appeared multiple times in the list view. - Inaccurate counts: The bubble count indicators shown in the interface did not match the actual number of rows displayed.
Root cause identification and issue: The root cause was identified as an Elasticsearch configuration change for document thinning that produced unintended side effects in the search and data retrieval layer.
Fix pushed: The successful fix was implemented by disabling (rolling back) the document thinning feature.
Service returned to normal: Services were restored and affected customers confirmed check-in data was displaying correctly shortly after the 9:40 AM ET configuration change.
Services are back online.
Our upstream provider Cloudflare has resumed normal operations and all of our customer traffic should have returned to normal
Cloudflare outage affecting our websites
Services are recovering at this time. You may experience intermittent issues with app.withvector.com or m.withvector.com as Cloudflare (a global internet provider) continues to recover.
At this time Cloudflare has fixed the majority of their services and while intermittent slowness may be observed, all services appear up and operational at this time.
We are currently investigating system slowdowns. Services may be degraded at this time. Our engineering team is actively working to investigate and implement a solution. We will provide an update as soon as more information becomes available.
We are seeing initial signs of system recovery. Services are operational, though users may still experience residual slowdowns as we process the backlog. We’ll continue to share updates here.
We have fully recovered. Thank you for your patience as our team worked to resolve this issue.
We are currently investigating reports of degraded performance. Our engineering team is actively working to investigate and implement a solution. We will provide an update as soon as more information becomes available. Thank you for your patience.
Systems are recovering and performance is improving. Some residual slowness may remain as we catch up. Our team is continuing to monitor closely. Thank you for your patience.
We’ve identified the root cause of the issue and deployed a fix. System performance has since stabilized and should now be back to normal. We truly appreciate your patience and partnership as we worked to resolve this.
