Vena Solutions outage history

On 23-Oct, Vena made changes to further strengthen the security of our services. Since then, some customers have found that certain routine actions, such as data loads, integrations, or API calls, do not complete as expected. We recommend checking any scheduled or automated processes that have run since 23-Oct. If you experience an issue, please log a request with Vena Support. Include what you were trying to do, when it happened, and any error message. Our teams are prioritizing these requests. We apologize for the inconvenience.

Vena has recently made changes to further strengthen the security of our services. Most customers will not notice any difference. In some cases, a normal action, such as a data load, integration, or API call, may be unexpectedly blocked. If you experience an issue, please log a request with Vena Support and include what you were trying to do, when it happened, and any error message. Our teams will resolve reported issues as quickly as possible. We apologize for any inconvenience.

We are currently investigating an error with save operations, our support team is engaged and currently investigating the issue.

We are continuing to investigate this issue.

A fix has been implemented, and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue affecting version 1.2026.922.1546 of the Vena Desktop Add-In. An error message ("Please re-login on the Vena website and download the template again to continue.") is shown when users open a Vena template while another workbook (Vena or non-Vena) is already open in Excel. This issue can be avoided by ensuring another workbook is not already open while opening a Vena template.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're currently investigating an issue causing ETL jobs that use Business Central data feeds on multiple hubs. Our support teams are actively engaged and working to identify the root cause and put a resolution in place. We'll keep providing updates as more information becomes available.

The issue has been identified and a fix is being implemented.

US5, US6, CA4 and EU3 are operationa for ETL jobs that use Business Central data feeds

A fix has been implemented across all hubs and we are monitoring the results as rolling deployments finish.

This incident has been resolved.

Starting at 12:43 UTC on 29 Sep 2026, Azure is currently experiencing a platform issue affecting the Azure OpenAI Service service in the EU region. During this incident, you may experience service interruptions with Vena Copilot in this region.

Azure's engineering team has identified a backend service dependency that experienced timeouts while processing requests in the region, resulting in intermittent failures and delays. Service health is improving and queued requests are currently being processed. Investigation and mitigation efforts remain ongoing as we continue to monitor recovery and validate the health of supporting platform infrastructure. We will provide additional updates as they become available.

This incident has been resolved by Microsoft.

We are currently investigating an issue affecting the Vena hub, where users are unable to log in. Our support teams are engaged, and we will keep you updated on our progress.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating reports of degraded performance on EU1

The cause of this issue has been identified. Our teams are taking steps to restore full service.

Issue has been resolved

Template downloads and template-based workflows are currently failing for customers. Users attempting to download or open any template will see an error. Other Vena functionality on EU3 remains available.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are actively investigating alerts of service degradation affecting the impacted environment CA3

Resolved

We are currently investigating an issue preventing access to US5. Our support teams are engaged and we will keep you updated on our progress.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue with Template Studio service. Our support team is engaged and actively working to resolve it.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue with Reports and Templates with V365 addin. Our support teams are engaged, and we will keep you updated on our progress.

We are continuing to investigate this issue.

We are currently investigating an issue with Vena 365 Reports and Templates. Our investigation leads us to believe that Microsoft has made a change to how the "Unprotect Sheet" functionality works, and we are working diligently in partnership with them to resolve this issue. Not all users in your tenant will be impacted, as Microsoft rolls out changes gradually across their Excel user base. Our support teams are engaged and we will keep you updated on our progress.

We have confirmation that this is a Microsoft issue, and we are communicating continuously to track the progress of their fix. As they work to address this Excel behavior, we are continuing to closely monitor the impact across all our hubs. Thank you for your ongoing patience; we will update you on our progress.

Update – Microsoft has made meaningful progress in its investigation and has narrowed the scope of the issue to a recent change within the Microsoft platform. Microsoft engineering teams continue to investigate the issue and, as part of their response, have begun rolling back the recent change while they complete their investigation. As the rollback propagates through Microsoft's service, we expect affected customers to begin seeing the issue resolve throughout the day, although recovery times may vary depending on when the rollback reaches your environment. We remain in close contact with Microsoft and are actively monitoring the rollout across affected customers. We understand the disruption this has caused and appreciate your patience as Microsoft completes the rollback. We will provide another update as more information becomes available.

Monitoring - Microsoft has confirmed that the rollback is now fully deployed across their global network. While many users will start to see the issue resolve immediately, it may take up to 4 hours for regional internet caches to fully refresh worldwide. If you are still experiencing the issue, you can try clearing your Excel cache and restarting Excel to force the update locally. Please note that due to upstream network caches, this may not immediately resolve the problem for everyone, but we are continuing to monitor the situation closely. For step-by-step instructions on clearing office cache, please refer to the following: [Microsoft Support Guide for Windows](https://learn.microsoft.com/en-us/office/dev/add-ins/testing/clear-cache#clear-the-office-cache-on-windows) [Microsoft Support Guide for MacOS](https://learn.microsoft.com/en-us/office/dev/add-ins/testing/clear-cache#clear-the-office-cache-on-mac)

Microsoft has completed the rollback, and we are no longer observing widespread impact. This issue is considered resolved. If you continue to experience issues, please clear your Office/Excel cache and restart Excel. If the issue persists, contact our support team for assistance.

We are observing degraded performance impacting V365. The team is investigating and working to restore normal operation as quickly as possible.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue affecting Template Studio. Our support teams are engaged and working to resolve the problems, and we will provide updates as progress is made.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue affecting ETL jobs in specific scenarios across the US5, US6, EU3 and CA4 hubs. Some ETL jobs are failing as a result. Our support teams are actively engaged and working to identify the root cause and implement a resolution. We will continue to provide updates as more information becomes available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are actively investigating an issue impacting V365 that is preventing some files from being processed. Our support teams are engaged and working to resolve the problems, and we will provide updates as progress is made

The issue has been identified and a fix has been implemented.

This incident has been resolved.

We are currently investigating an issue affecting the Vena hub, where users are unable to log in. Our support teams are engaged, and we will keep you updated on our progress.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue affecting ETL jobs in specific scenarios across the US5, US1, and EU1 hubs. Some ETL jobs are failing as a result. Our support teams are actively engaged and working to identify the root cause and implement a resolution. We will continue to provide updates as more information becomes available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are observing degraded performance impacting ETL jobs/Versioning/Template Refreshes for our customers. Further updates will follow as we work toward resolution

A fix has been implemented and we are monitoring the results.

This incident has been resolved.