Elevated Platform Error Rates
OutageMajor incident
Affected components
APIAWS
- investigating
We are currently investigating this issue.
- monitoring
A fix has been implemented and we are monitoring the results.
- resolved
This incident has been resolved.
51 recorded Vergesense incidents since October 2022, with official updates, affected components, duration and resolution information.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We're investigating error when opening our Planning pages. Affected users may see a "Failed to load capacity pools" message, and plans may not load as expected.
The issue causing errors when loading Space Planning plans has been resolved. Plans are now loading normally.
We're experiencing an outage on our dashboard.
Platform is back up but we still see some degraded performance
We are continuing to monitor for any further issues.
This incident has been resolved.
The Workplace Assistant feature is currently offline due to an issue with a third-party API. A resolution is actively being developed.
We have deployed a remediation to our platform, but unfortunately, due to a current degradation incident ongoing at our third-party API provider, the Workplace Assistant is still unavailable. We are monitoring the situation and will provide any relevant updates as we are able.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Due to an incident affecting our data warehouse vendor Snowflake (https://status.snowflake.com/incidents/p3x136d3mcsp), some features of our API and web application, including but not limited to the Entryway details screen and the buildings history endpoint, are unavailable.
Due to an incident affecting our data warehouse vendor Snowflake (https://status.snowflake.com/incidents/p3x136d3mcsp), some features of our API and web application, including but not limited to the Entryway details screen and the buildings history endpoint, are unavailable.
This incident has been resolved.
We are experiencing issues with our metrics processing service. Metrics for recent hours maybe delayed.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating elevated platform error rates.
We are continuing to investigate this issue.
We have identified a service outage as the source of the elevated platform error rates.
We continue to monitor the service outage progress and are evaluating alternative mitigation options that we have available.
We are continuing to evaluate mitigation options.
The service outage has been fixed, so the incident should be resolved. We're continuing to monitor to ensure our services are back to normal.
Service may have intermittent errors still, but should be moving towards full recovery.
There should no longer be any degraded performance in our services. We're continuing monitoring to ensure everything has recovered.
This incident has been resolved.
We are currently investigating platform instability.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating some signs of instability in the platform
There may be some delay to metrics and calendar event actions while this incident is being resolved.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some Reports dashboards may be not load at all or may load without data. We are investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating a delay in our hourly metrics processing.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Our Azure portal was experiencing service degradation and for a period of time was unable to be reached. We are actively investigating and attempting to resolve the issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Some users may not be able to load embedded dashboards. We are currently investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users may experience dashboards not loading. We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating the issue.
Some users may have briefly been unable to access Reports dashboards. A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Within our Azure environment we are investigating delays in metrics processing for some buildings. Our AWS environment is operating normally.
This incident has been resolved.