Veriff outage history

During the period of 07:40AM - 1:23PM (UTC), our address parsing service experienced degraded performance. The issue was identified and faulty release was rollback by our team before this notification was published. The service is currently operational and address parsing is working as expected. More information, including the impact, will be available in the incident RCA. Do not hesitate to contact our support team in case of questions!

We have identified degraded performance with expired and abandoned session webhooks, as well as an issue viewing these sessions in Station. Our team has mitigated the root cause of the issue that was contributing to this degradation.

We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.

We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

The issue has been identified and a fix is being implemented.

An issue has been identified with one of our third party providers causing an increase in auto verification decision times in our US regions.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

We are investigating degraded performance affecting Verification Decisions for a small subset of verifications in the US region. Our team has identified the contributing issue and redirected new traffic to a healthy environment. A limited number of in-progress verifications in the US region may experience delayed decisions. We will provide an update shortly.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Between approximately 16:18 and 16:40 UTC on 26 Aug 2026, a subset of end users may have encountered intermittent errors or slowness while completing the verification flow. Our team identified the issue and applied a fix, after which the service recovered. The verification flow is now operating normally. We are continuing to monitor and will investigate to prevent recurrence.

We are currently investigating a potential issue with our services. Our team is investigating to determine if everything is working as expected. We will provide an update on our findings as soon as possible.

We have identified an issue affecting one of our third-party providers and are working closely with them to resolve it as quickly as possible. Because the issue is intermittent, some sessions may experience higher-than-normal decision latency, while others may not be affected. We will continue to provide updates as more information becomes available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are actively monitoring an issue that is causing some automated sessions to experience higher decision times than usual. This issue is not affecting all sessions, so you may or may not be impacted. Our team is currently investigating the root cause. We will provide another update as soon as we identify the affected component and have more information to share.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We have rolled back a failing component deployment that was causing elevated decision times. Following a monitoring period, all systems have returned to normal operation. We apologize for any inconvenience this may have caused.

We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

We have identified an issue affecting one of our third-party providers and are working closely with them to resolve it as quickly as possible. Because the issue is intermittent, some sessions may experience higher-than-normal decision latency, while others may not be affected. We will continue to provide updates as more information becomes available.

A fix has been implemented and we are monitoring the results.

Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.

Between 2026-07-20 14:50 UTC and 2026-07-20 16:30 UTC, an incident at a third-party provider caused degraded performance for the delivery of Watchlist Screening (PEP and Sanctions) webhooks. During this period, Watchlist Screening results could not be generated, and the corresponding webhook notifications were not delivered for a small subset of affected sessions. This incident was isolated exclusively to the third-party provider; Veriff's core identity verification and decision-making capabilities were not impacted. The third-party service has since returned to normal operation and Watchlist Screening webhook delivery has resumed. Affected sessions can be reprocessed for the Watchlist Screening (PEP & Sanctions) check, after which results will be available via webhook, the Public API, and Veriff Hub/ Station.

We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have identified an issue affecting one of our internal components, which is impacting verification decision times. As a result, some verification requests may take longer than usual to receive a decision. Our team is actively working to resolve the issue as quickly as possible and minimize the impact. We apologize for the inconvenience and appreciate your patience.

We are experiencing an issue with a component of our OCR (text extraction) service that supports Verification Decisions. This can delay how quickly a decision is returned and, in a small number of cases, affect the outcome. WHO IS AFFECTED - Customers processing verifications in our US region only. Other regions are unaffected. - Impact is intermittent (occurring in waves over the past ~2 days), not a continuous outage. WHAT YOU MAY SEE - Slower decisions (most common): verifications take longer than usual to return, but the decision itself is correct. - Incorrect resubmissions: a small proportion of legitimate verifications may be incorrectly returned for resubmission. An unusual spike in resubmissions may be caused by this. - Lower-confidence decisions: some decisions may be reached with incomplete text-extraction data. WHAT WE ARE DOING - The affected component is partially dependent on a third-party service that is currently experiencing an outage. We are working with the provider on a fix. - We have deployed changes to make the service more resilient and reduce the impact in the meantime. NEXT UPDATE - We will post our next update by 11:00 UTC Thursday, July 9th.

We are experiencing an issue with a component of our OCR (text extraction) service that supports Verification Decisions. This can delay how quickly a decision is returned and, in a small number of cases, affect the outcome. WHO IS AFFECTED - Customers processing verifications in our US region only. Other regions are unaffected. - Impact is intermittent (occurring in waves over the past ~2 days), not a continuous outage. WHAT YOU MAY SEE - Slower decisions (most common): verifications take longer than usual to return, but the decision itself is correct. - Incorrect resubmissions: a small proportion of legitimate verifications may be incorrectly returned for resubmission. An unusual spike in resubmissions may be caused by this. - Lower-confidence decisions: some decisions may be reached with incomplete text-extraction data. WHAT WE ARE DOING - We have deployed changes to make the service more resilient and reduce the impact in the meantime. - The affected component is partially dependent on a third-party service that is currently experiencing an outage. They stated that the fix would be deployed by Friday 10th of July. NEXT UPDATE - We will post our next update by 11:00 UTC Friday, July 10th.

Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.

We have identified an issue affecting one of our internal components, which is impacting verification decision times. As a result, some verification requests may take longer than usual to receive a decision. Our team is actively working to resolve the issue as quickly as possible and minimize the impact. We apologize for the inconvenience and appreciate your patience.

Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.

We have identified an issue that is preventing new Veriff accounts from being created. This issue does not affect existing customers or their ability to use the service; it only impacts the creation of new accounts. Our team is actively investigating the root cause and working to implement a fix. We will provide updates as more information becomes available.

The fix has been successfully deployed. While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability. We appreciate your patience while we verify the resolution.

Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.

We have identified an issue affecting manual verifications that may cause delays in verification decisions. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available.

The root cause of the issue has been identified. Our team is prioritized on deploying a fix.

This incident has been resolved.

Thank you for your patience. We have identified the components with the issue. Our team is actively investigating the root cause, and we will share a status update shortly.

The issue has been identified and a fix is being implemented.

We identified an issue affecting the search service in Veriff Station that caused some search requests to fail and return errors. The issue has been resolved, and a fix has been deployed. We are actively monitoring the service to ensure continued stability and performance.

Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.

We have identified an issue affecting one of our services, resulting in longer-than-expected decision times for verifications. A fix has already been deployed; however, some related effects are still being mitigated as the changes continue to propagate through the system. Our team is actively monitoring the situation and will provide further updates as they become available.

This incident has been resolved.

We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

We are continuing to investigate this issue.

The issue has been identified.

The issue has been traced back to an upstream infrastructure outage affecting our platform. We are working closely with the provider to monitor the resolution and restore full functionality.

The fix has been successfully deployed. While services are returning to operational level, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability. We appreciate your patience while we verify the resolution.

This incident has been resolved.

Between 2026-06-11 11:10 and 2026-06-11 14:50, Auto Decision Time experienced degraded performance. The issue was identified and resolved by our team before this notification was published. System metrics have returned to normal and all services are operational.

Between 2026-06-08 16:15 and 2026-06-08 17:00 UTC, our API and Webhook services experienced degraded performance. The issue was identified and resolved by our team before this notification was published. System metrics have returned to normal and all services are operational.