65 recorded Vertex incidents since May 2025, with official updates, affected components, duration and resolution information.
Our monitoring processes indicate that some customers confiugred with the Big Commerce connector are experiencing an outage. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
This incident has been resolved.
Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the cloud returns and configurations areas. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The Vertex Production Support team is investigating a functionality degradation for Certificate Center customers. Some certificates are unable to be approved due to start/end date related issue. If you have any questions, please submit a case to the Vertex Community.
We are verifying a fix.
The issue has been identified, a fix has been verified, and we are working to deploy the fix.
We are continuing to work on a fix for this issue.
We have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the eInvoicing, Express Returns and VAT Compliance environments. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing an elevated level of errors and are currently looking into the issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Our monitoring processes indicate that some customers are experiencing an issue with the ECW Portal. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
This incident has been resolved.
Vertex has identified a service disruption for the VAT Compliance solution. We are working to resolve the disruption as quickly as possible. If you have any questions, please submit a case to the Vertex Community.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Vertex has identified a feature degradation within Certificate Center that results in bulk uploads not processing. Vertex's incident response team is working on a resolution and will provide updates here. If you have any questions, please submit a case in the Vertex Community.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our monitoring processes indicate SmartCat customers are experiencing an issue that is resulting in a feature degradation for the REVEIWS page. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
This incident has been resolved.
Our monitoring processes indicate SmartCat customers are experiencing an issue that is resulting in a feature degradation for Charts. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Our monitoring processes indicates some customers are experiencing a functional degradation creating new credentials that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We were having an issue with auth0 retrievals which have impacted a number of Vertex products and services. It has since been resolved.
Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
We have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Microsoft TCS Connector environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
This incident has been resolved.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Smart Categoration (Smart Cat) We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
We are continuing to investigate this issue.
This incident has been resolved.
Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
This incident has been resolved.
We are currently investigating an issue with TokenGuard retrievals which may be impacting a number of Vertex products and services
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
