Vetspire outage history

We are currently investigating performance issues impacting third-party integrations and order processing across multiple systems.

We have identified the cause of the performance issues to a Cubex-initiated change, and our teams are actively working with them on a resolution.

Cubex has identified the issue and is testing a fix.

This incident has been resolved.

CardConnect is experiencing service disruption while using CoPilot, CardPointe Gateway, and the CardPointe Desktop Application. They are currently investigating the issue. For any questions, please reach out to CardConnect https://status.cardconnect.com/history

Per CardConnect, service has been restored and they are monitoring results. Merchants utilizing the CardPointe Integrated Terminal may need to power cycle their device to restore connectivity. If you have any questions, please reach out to them directly.

This incident has been resolved.

Idexx is currently experiencing an outage affecting several PIMS including Vetspire. This outage affects the ability to order in house and reference diagnostics. You can follow their status page for updates at https://status.idexxsoftware.com/ Idexx has implemented a fix and

This incident has been resolved.

We are currently investigating an issue with the IDEXX WebPACS integration, ordering imaging via the integration now unexpectedly requires a specific test to be selected or entered before proceeding. Our engineering team is actively looking into the cause to restore standard functionality. We will provide updates as soon as more information becomes available.

We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.

This incident has been resolved.

We are investigating reports of limited or unavailable access to the Boarding Module We will update this page once we identify the full impact of this issue.

We have identified the cause of this issue and are working to implement a fix.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating reports of issues accessing the book.your.vet online booking link. Our team is actively looking into the issue

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results. The Booking site has has returned to normal operations.

This issue has been resolved.

Freshworks is currently experiencing an outage affecting the chat feature that is affecting several PIMS, including Vetspire.

This incident has been resolved.

We are investigating reports of missing dropdown fields within the Intake section of some encounters

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Currently Investigating: Error message appears when taking a cash payment when "rounding on cash invoices" is enabled.

We have identified the cause of this issue and are working to implement a fix.

This incident has been resolved.

Antech is currently experiencing an outage that is affecting several PIMS, including Vetspire.

This incident has been resolved.

We are currently investigating two issues affecting medication refill logic: Refill Quantity Reduction: Processing a single refill updates and reduces the refill counts for all medication refills with the same RX number, rather than tracking each individual deduction independently. Invalid Refill Availability: If a medication status is set to Refilled, it incorrectly retains the "Refill RX" option in the actions menu (three dots)

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

This incident has been resolved.

We are currently investigating an issue where for some users the hospital chat feature becomes frozen or locked open on the screen.

We believe we have identified the root cause of the issue. While we work on a permanent fix, affected users can bypass the frozen chat modal by manually updating their browser URL: Current URL: ...vetspire.com/schedule?view=day&openNav=Chat Updated URL: ...vetspire.com/schedule?view=day (simply remove &openNav=Chat from the end of the address bar) We are continuing to collaborate with impacted users to verify the solution and will provide another update as we progress toward a permanent resolution.

The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.

This incident has been resolved.

We are currently investigating an issue on the New Schedule where the current time indicator (orange bar) may intermittently regress to 12:00 AM after navigating away from the page and returning.

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.

We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.

This incident has been resolved.

We are investigating reports of required providers when scheduling in the Daycare column.

We have identified the cause of this issue and are working to implement a fix.

This incident has been resolved.

We are actively investigating an issue where scheduled times are displaying misaligned on the UI. Please note that this is purely a display issue and not a loss of functionality.

A fix has been released for the schedule misalignment issue, and schedule functionality has returned to normal. This is now resolved.

Vetspire has been experiencing increased latency due to higher than normal traffic. The development team will be making some adjustments and will be monitoring them overnight.

A fix has been implemented, and performance has returned to normal.

This incident has been resolved.

We were experiencing intermittent system performance issues that may have caused some users to be unexpectedly logged out. Our engineering team has identified and mitigated the issue. We are continuing to monitor the system to ensure stability.

We are continuing to monitor the system to ensure stability.

This incident has been resolved; however, we will continue to monitor the system to ensure stability.

We are investigating an issue where Expiration Dates are not displaying on RX labels. Our team is actively working on this issue.

We have identified the cause of this issue and are working to implement a fix.

We have released a fix for this issue and are continuing to closely monitor.

This incident has been resolved.

We are aware of and investigating an issue that when manually adding an expiration date on an RX label produces a Toast error.

We have identified the cause of this issue and are working to implement a fix.

We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.

This incident has been resolved.

We are currently investigating an issue within the Medication Modal where the Dose dropdown may not display the full list of available units of measurement. Note: This does not affect default units, which continue to display correctly when a product is ordered.

We have identified the cause of this issue and are working to implement a fix.

We are continuing to work on a fix for this issue.

A fix has been deployed to our testing environment and is currently being verified. We will provide a further update once it is ready to be released.

This issue has been resolved. If you continue to experience any issues, please log out and back into Vetspire.