Viooh outage history

Incident Summary VIOOH Operations alerted to an issue impacting the VIOOH Trading Manager application. Media Owners could have experienced issues navigating and loading content onscreen. VIOOH Trading Platform, auctions and trading was impacted for approximately ~1 hour. This was a very limited degradation of bid requests being issued for multiple Media Owners at this time. This was not a full outage and VIOOH Operations continued to observe trading an auction wins throughout. The underlying trade data for wins is available for reporting, and there was no impact to VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams have now restored full service to the application and the trading platform, since 17:00 UTC+1. A post-mortem will be held to fully investigate this failure and prevent similar impacts to clients in the future. Thank you for your support, we apologise for the interruption caused today.

Incident Summary VIOOH Operations alerted to an issue impacting the VIOOH Trading Manager application. Media Owners could have experienced issues navigating and loading content onscreen. VIOOH Trading Platform, auctions and trading was impacted for approximately ~1 hour. This was a very limited degradation of bid requests being issued for multiple Media Owners at this time. This is not a full outage and VIOOH Operations continued to observe trading an auction wins throughout. The underlying trade data for wins is available for reporting, and there was no impact to VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams have now restored full service to the application and the trading platform, since 17:00 UTC+1. VIOOH Operations are continuing to monitor the health and performance of trading and platform services. Thank you for your support, we apologise for the interruption caused today. Next Update Monday 6th July 2026, 18:30 UTC+1

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners could experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. VIOOH Trading Platform, auctions and trading is now also being impacted. We are observing a slow degradation of bid requests being issued for multiple Media Owners at this time. This is not a full outage and VIOOH Operations is continuing to observe trading an auction wins. The underlying trade data for wins is available for reporting, and there is no impact to VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams are on a bridge call at this time, troubleshooting the failure. Activities are underway to restore normal service. Thank you for your ongoing support, we apologise for the interruption. Next Update Monday 6th July 2026, 17:30 UTC +1

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners could experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time, and is being monitored closely. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams are on a bridge call at this time, troubleshooting the failure. Thank you for your ongoing support, we apologise for the interruption. Next Update Monday 6th July 2026, 16:30 UTC +1

Incident Update Impact start time: approx. 11:20 UTC+1 Impact end time: approx. 17:50 UTC+1 This was unfortunately a complex issue that we experienced today, and required a series of actions to restore full service. We apologise for the interruption today, and we will continue to monitor the health of the application and connected services closely until tomorrow morning Next Update Thursday 2nd July 2026 10:00 UTC +1

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. This is unfortunately a complex issue that we are experiencing today, and we will continue to update you as the work continues. Thank you for your ongoing support, we apologise for the interruption. Next Update Wednesday 1st July 2026 18:30 UTC +1

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application. This is unfortunately a complex issue that we are experiencing today, and we will continue to update you as the work continues. Thank you for your ongoing support, we apologise for the interruption. Next Update Wednesday 1st July 2026 17:30 UTC +1

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application. This is unfortunately a complex issue that we are experiencing today, and we will continue to update you as the work continues. Thank you for your ongoing support, we apologise for the interruption. Next Update Wednesday 1st July 2026 17:00 UTC +1

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application. This is unfortunately a complex issue that we are experiencing today, and we will continue to update you as the work continues. Thank you for your ongoing support, we apologise for the interruption. Next Update Wednesday 1st July 2026 16:30 UTC +1

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application. This is unfortunately a complex issue that we are experiencing today, and we will continue to update you as the work continues. Thank you for your ongoing support, we apologise for the interruption. Next Update Wednesday 1st July 2026 16:00 UTC +1

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application. Thank you for your ongoing support, we apologise for the interruption. Next Update Wednesday 1st July 2026 15:30 UTC +1

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application. Thank you for your ongoing support, we apologise for the interruption. Next Update Wednesday 1st July 2026 15:00 UTC +1

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. We apologise for the interruption. Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. We are now completing a series of actions that should restore normal service. Next Update Wednesday 1st July 2026 14:30 UTC +1

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. We apologise for the interruption. Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure and attempting to restore normal service. Next Update Wednesday 1st July 2026 14:00 UTC +1

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. We apologise for the interruption. Next Update Wednesday 1st July 2026 13:00 UTC +1

What's changing? We’re releasing a new version of the VIOOH Trading Manager (VTM) Application in Production. How does this affect me? This is required in order to deploy a new version of the VIOOH Trading Manager (VTM) Application in Production . We’ll send a follow-up notification once all activities are completed. Any user-impacting changes will be detailed in the Release Notes, which will be available shortly after deployment on the VIOOH Client Portal under the "Release Notes" section. When is it happening and how long is it expected to last? Original Date & Time: 11th June 2026, 05:00 (UTC+1) - This has now been changed. New Date & Time: 18th June 2026, 05:00 (UTC+1) Estimated downtime: None If you have any questions, please contact us via the VIOOH Client Support Portal.

What's changing? We’re releasing a new version of the VIOOH Trading Manager (VTM) Application in Production. How does this affect me? This is required in order to deploy a new version of the VIOOH Trading Manager (VTM) Application in Production . We’ll send a follow-up notification once all activities are completed. Any user-impacting changes will be detailed in the Release Notes, which will be available shortly after deployment on the VIOOH Client Portal under the "Release Notes" section. When is it happening and how long is it expected to last? Original Date & Time: 11th June 2026, 05:00 (UTC+1) - This has now been changed. New Date & Time: 16th June 2026, 05:00 (UTC+1) Estimated downtime: None If you have any questions, please contact us via the VIOOH Client Support Portal.

Planned maintenance activity has been completed as per schedule. We can ensure that the Applications will now be accessible as usual. If you have any questions, please contact us via VIOOH Client Support Portal.

What's changing? VIOOH will be conducting a scheduled maintenance activity within the Production environment. How does this affect me? Clients may experience brief service interruptions, primarily impacting retrieving data within VIOOH applications, during the maintenance window. VIOOH applications & services that could be impacted for a short period of time: VIOOH Trading Manager (VTM) VIOOH APIs Normal service will resume automatically once the maintenance has been completed. When is it happening and how long is it expected to last? The maintenance activity is scheduled for Thursday, 11th June 2026: Start time: 14:00 (UTC+1) End time: 16:00 (UTC+1) Estimated Downtime: <5 minutes If you have any questions, please contact us via the VIOOH Client Support Portal.

What's changing? We’re releasing a new version of the VIOOH Trading Manager (VTM) Application in Production. How does this affect me? This is required in order to deploy a new version of the VIOOH Trading Manager (VTM) Application in Production. We’ll send a follow-up notification once all activities are completed. Any user-impacting changes will be detailed in the Release Notes, which will be available shortly after deployment on the VIOOH Client Portal under the "Release Notes" section. When is it happening and how long is it expected to last? The release is scheduled for Thursday 11th June 2026. Start time: 05:00 AM (UTC+1) End time: 07:00 AM (UTC+1) Estimated downtime: None If you have any questions, please contact us via the VIOOH Client Support Portal.