Viooh outage history

VIOOH Operations has been made aware of an interruption to VIOOH data exports, impacting MOPS and DealSync messages. VIOOH technical teams are investigating as a priority at this time, and are working to restore full service as soon as possible. Once service restarts again we will confirm when all delayed messages are made available to download for all impacted Media Owners. Next Update: Monday 28th September, 09:30 UTC+1

Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. VIOOH Technical teams are investigating as a priority to restore full service at this time. Next Update: Wednesday 23rd September 2026, 11:00 UTC+1

Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. Incident Update VIOOH Technical teams are now undertaking the resolution activities to restore full service. Once these have been deployed additional testing will be completed, and further service monitoring checks conducted. Next Update: Wednesday 23rd September 2026, 12:00 UTC+1

Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. Incident Update VIOOH Technical teams are now undertaking the resolution activities to restore full service. Updates have now been deployed to our non-production environment to validate and confirm service stability. Once this activities have completed, this update will additionally be deployed to the Production environment with further service monitoring checks to be conducted. Next Update: Wednesday 23rd September 2026, 13:00 UTC+1

Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. Incident Update VIOOH Technical teams are undertaking the resolution activities to restore full service. Updates have been deployed to our non-production environment to validate and confirm service stability. These validation activities are ongoing at this time, alongside additional configuration updates. Following the completion of all testing activities, these updates will be deployed to the Production environment. We apologise for any inconvenience caused by this issue. Next Update: Wednesday 23rd September 2026, 14:00 UTC+1 ( or earlier if there is a significant investigation update to share)

Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. Incident Update VIOOH Technical teams are undertaking the resolution activities to restore full service. Updates were been deployed to our non-production environment to validate and confirm service stability. These validation activities, and associated troubleshooting, identified an additional configuration change for the application was required. That has now been completed and is being validated at this time. Following the completion of all testing activities, these updates will be deployed to the Production environment. We apologise for any inconvenience caused by this issue. Next Update: Wednesday 23rd September 2026, 15:00 UTC+1 ( or earlier if there is a significant investigation update to share)

Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. Incident Update VIOOH Technical teams are undertaking the resolution activities to restore full service. Updates were deployed to our non-production environment to validate and confirm service stability. Further troubleshooting was required, which has identified further issues with the service connectivity. This remains a priority investigation and teams are working on this to provide an update as soon as possible and restore full service. Following the completion of all testing activities, these updates will be deployed to the Production environment. We apologise for any inconvenience caused by this issue. Next Update: Wednesday 23rd September 2026, 16:00 UTC+1 ( or earlier if there is a significant investigation update to share)

Incident Summary VIOOH Operations were made aware of an issue that was impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may have seen errors on screen within the Planner throughout the day. Incident Resolution VIOOH technical teams investigated as a priority identifying, in stages, a series of updates required to deploy to the service to restore full connectivity. Following the completion of all testing activities, these updates were deployed to the Production environment and have now been validated confirming resolution. We apologise for any inconvenience caused by this issue. VIOOH Operations will internally host a post mortem to obtain series of preventative actions, to remove any potential risk of a repeated issue in future, that could impact the application and associated services.

The reported issue has been resolved. The Applications are now working as expected. If you have any questions, please contact us via VIOOH Client Support Portal.

Summary: Certain users are currently unable to log in to VIOOH Trading Manager and VIOOH Automation when selecting the "Continue with JCDecaux" login option, which relies on Microsoft Single Sign-On for authentication. Login attempts made through the "Continue with Viooh.com" option, which relies on Google Single Sign-On, continue to function as expected. Impact: Users authenticating via the "Continue with JCDecaux" option are experiencing failed login attempts to VIOOH Trading Manager and VIOOH Automation. Users authenticating via "Continue with Viooh.com" are not affected. Details: Based on our initial investigation, this issue appears to be related to the Microsoft Single Sign-On authentication integration associated with JCDecaux accounts, rather than an issue with the VIOOH Trading Manager or VIOOH Automation platforms themselves. Workaround: For users who have the "Continue with Viooh.com" login option available on their account, this may be used as a temporary alternative while the issue is being investigated. This workaround is not available to all users, as not all accounts are configured with this login option. Next Steps: This issue has been escalated to the relevant technical team for further investigation into the Microsoft Single Sign-On authentication flow for JCDecaux accounts. We will continue to monitor the situation closely and will provide a further update as soon as additional information becomes available. We apologise for any inconvenience this may cause and thank you for your patience while we work to resolve this issue.

Incident Summary VIOOH Operations is aware at this time users unable to login with their JCDecaux Single Sign On credentials, impacting access to VIOOH applications & services. Incident Update VIOOH Operations have escalated this issue to JCDecaux Corp IT as a priority, and we are working with teams now to allow us to restore normal service as soon as possible. We apologise for the inconvenience caused by this incident. Next update: Monday 14th September 2026 07:30 UTC+1.

Incident Summary VIOOH Operations was made aware at this users were unable to login with their JCDecaux Single Sign On credentials, impacting access to VIOOH applications & services. No errors were shown to users onscreen, the login attempt would fail and return to user the login screen again. Incident Update VIOOH Operations escalated this issue to JCDecaux Corp IT as a priority. Updates have been completed and full service has now been restored. We apologise for the inconvenience caused throughout this incident.

Incident Summary VIOOH Operations have been made aware of an issue with VIOOH Trading Manager Insights reporting. Data is unable to be shown within Insights section specifically impacting Deal Health dashboard. The issues with the Deal Health reporting dashboards are being investigated as a priority, and we are working with the vendor to restore normal service as soon as possible. There is no impact to the VIOOH Trading Platform throughout, and we continue to observe normal trading activity. We apologise for any inconvenience caused. Next Update: Friday 21st August 04:40 UTC+1

Incident Summary VIOOH Operations were been made aware of an issue with VIOOH Trading Manager Insights reporting. Data was unable to be shown within Insights section specifically impacting Deal Health dashboard. The issue with the Deal Health reporting dashboard was investigated as a priority, working with our vendors to restore normal service. There is no impact to the VIOOH Trading Platform throughout, and we continued to observe normal trading activity. We apologise for any inconvenience caused.

Incident Summary VIOOH Operations have been made aware of an issue with VIOOH Trading Manager Insights reporting. Data is unable to be shown within Insights section specifically impacting Deal Health dashboard. The issues with the Deal Health reporting dashboards are being investigated as a priority, and we are working with the vendor to restore normal service as soon as possible. There is no impact to the VIOOH Trading Platform throughout, and we continue to observe normal trading activity. We apologise for any inconvenience caused. Next Update: Wednesday 19th August 04:40 UTC+1

Incident Summary VIOOH Operations have been made aware of an issue with VIOOH Trading Manager Insights reporting. Data is unable to be shown within Insights section specifically impacting Deal Health dashboard. The issues with the Deal Health reporting dashboards are being investigated as a priority, and we are working with the vendor to restore normal service as soon as possible. There is no impact to the VIOOH Trading Platform throughout, and we continue to observe normal trading activity. We apologise for any inconvenience caused. Incident Update VIOOH Technical teams are continuing to investigate as a priority, with support of our third-party vendors, at this time. Next Update: Wednesday 19th August 06:00 UTC+1

Incident Summary VIOOH Operations have been made aware of an issue with VIOOH Trading Manager Insights reporting. Data is unable to be shown within Insights section specifically impacting Deal Health dashboard. The issues with the Deal Health reporting dashboards are being investigated as a priority, and we are working with the vendor to restore normal service as soon as possible. There is no impact to the VIOOH Trading Platform throughout, and we continue to observe normal trading activity. We apologise for any inconvenience caused. Incident Update VIOOH Technical teams are continuing to investigate as a priority, with support of our third-party vendors, at this time. Next Update: Wednesday 19th August 08:00 UTC+1

Incident Summary VIOOH Operations were been made aware of an issue with VIOOH Trading Manager Insights reporting. Data was unable to be shown within Insights section specifically impacting Deal Health dashboard. The issue with the Deal Health reporting dashboard was investigated as a priority, working with our vendors to restore normal service. There is no impact to the VIOOH Trading Platform throughout, and we continued to observe normal trading activity. We apologise for any inconvenience caused.

Incident Summary VIOOH is aware of an overrunning change activity that is impacting users from accessing reports located within "Insights" page, and additionally to widgets at the top on "Campaign Management" page. VIOOH technical teams are working directing with our third-party vendor at this time to restore full reporting service to VIOOH Trading Manager application. We apologise for any inconvenience caused. Next Update: Tuesday 18th August, 09:15 UTC+1

Incident Summary VIOOH is aware of an overrunning change activity that is impacting users from accessing reports located within "Insights" page, and additionally to widgets at the top on "Campaign Management" page. VIOOH technical teams are still working directing with our third-party vendor at this time to restore full reporting service to VIOOH Trading Manager application. We apologise for any inconvenience caused. Next Update: Tuesday 18th August, 09:45 UTC+1

Incident Summary VIOOH were aware of an overrunning change activity that impacted users from accessing reports located within "Insights" page, and additionally to widgets at the top on "Campaign Management" page. Incident Resolution VIOOH technical teams worked directly with our third-party vendor to restore full reporting service to VIOOH Trading Manager application, bringing us back to normal operations. Any scheduled reporting that should have been received are being manually triggered by the team. We apologise for any inconvenience caused.

Incident Summary VIOOH Operations were made aware of an issue with VIOOH Trading Manager reporting, with delays providing new data to Insight reports (including Deal Health). The delays in providing new data to the reporting dashboards were investigated as a priority, to restore full service. There was no impact to the VIOOH Trading Platform throughout, and we continued to observe normal trading activity. Following a review of the issue technical intervention was required, once completed we observed new data being immediately presented to all reports. We apologise for the inconvenience caused by this issue today.

Incident Summary VIOOH Operations were made aware of an issue with VIOOH Trading Manager reporting, with delays providing new data to Insight reports (including Deal Health). The delays in providing new data to the reporting dashboards were investigated as a priority, to restore full service. There was no impact to the VIOOH Trading Platform throughout, and we continued to observe normal trading activity. Following a review of the issue technical intervention was required, once completed we observed new data being immediately presented to all reports. We apologise for the inconvenience caused by this issue today.

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners could experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time, and is being monitored closely. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams are on a bridge call at this time, troubleshooting the failure. Thank you for your ongoing support, we apologise for the interruption. Next Update Monday 6th July 2026, 16:30 UTC +1

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners could experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. VIOOH Trading Platform, auctions and trading is now also being impacted. We are observing a slow degradation of bid requests being issued for multiple Media Owners at this time. This is not a full outage and VIOOH Operations is continuing to observe trading an auction wins. The underlying trade data for wins is available for reporting, and there is no impact to VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams are on a bridge call at this time, troubleshooting the failure. Activities are underway to restore normal service. Thank you for your ongoing support, we apologise for the interruption. Next Update Monday 6th July 2026, 17:30 UTC +1

Incident Summary VIOOH Operations alerted to an issue impacting the VIOOH Trading Manager application. Media Owners could have experienced issues navigating and loading content onscreen. VIOOH Trading Platform, auctions and trading was impacted for approximately ~1 hour. This was a very limited degradation of bid requests being issued for multiple Media Owners at this time. This is not a full outage and VIOOH Operations continued to observe trading an auction wins throughout. The underlying trade data for wins is available for reporting, and there was no impact to VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams have now restored full service to the application and the trading platform, since 17:00 UTC+1. VIOOH Operations are continuing to monitor the health and performance of trading and platform services. Thank you for your support, we apologise for the interruption caused today. Next Update Monday 6th July 2026, 18:30 UTC+1

Incident Summary VIOOH Operations alerted to an issue impacting the VIOOH Trading Manager application. Media Owners could have experienced issues navigating and loading content onscreen. VIOOH Trading Platform, auctions and trading was impacted for approximately ~1 hour. This was a very limited degradation of bid requests being issued for multiple Media Owners at this time. This was not a full outage and VIOOH Operations continued to observe trading an auction wins throughout. The underlying trade data for wins is available for reporting, and there was no impact to VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams have now restored full service to the application and the trading platform, since 17:00 UTC+1. A post-mortem will be held to fully investigate this failure and prevent similar impacts to clients in the future. Thank you for your support, we apologise for the interruption caused today.

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. We apologise for the interruption. Next Update Wednesday 1st July 2026 13:00 UTC +1

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. We apologise for the interruption. Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure and attempting to restore normal service. Next Update Wednesday 1st July 2026 14:00 UTC +1

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. We apologise for the interruption. Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. We are now completing a series of actions that should restore normal service. Next Update Wednesday 1st July 2026 14:30 UTC +1

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application. Thank you for your ongoing support, we apologise for the interruption. Next Update Wednesday 1st July 2026 15:00 UTC +1

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application. Thank you for your ongoing support, we apologise for the interruption. Next Update Wednesday 1st July 2026 15:30 UTC +1

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application. This is unfortunately a complex issue that we are experiencing today, and we will continue to update you as the work continues. Thank you for your ongoing support, we apologise for the interruption. Next Update Wednesday 1st July 2026 16:00 UTC +1

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application. This is unfortunately a complex issue that we are experiencing today, and we will continue to update you as the work continues. Thank you for your ongoing support, we apologise for the interruption. Next Update Wednesday 1st July 2026 16:30 UTC +1

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application. This is unfortunately a complex issue that we are experiencing today, and we will continue to update you as the work continues. Thank you for your ongoing support, we apologise for the interruption. Next Update Wednesday 1st July 2026 17:00 UTC +1

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application. This is unfortunately a complex issue that we are experiencing today, and we will continue to update you as the work continues. Thank you for your ongoing support, we apologise for the interruption. Next Update Wednesday 1st July 2026 17:30 UTC +1

Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. This is unfortunately a complex issue that we are experiencing today, and we will continue to update you as the work continues. Thank you for your ongoing support, we apologise for the interruption. Next Update Wednesday 1st July 2026 18:30 UTC +1

Incident Update Impact start time: approx. 11:20 UTC+1 Impact end time: approx. 17:50 UTC+1 This was unfortunately a complex issue that we experienced today, and required a series of actions to restore full service. We apologise for the interruption today, and we will continue to monitor the health of the application and connected services closely until tomorrow morning Next Update Thursday 2nd July 2026 10:00 UTC +1

Incident Summary VIOOH Operations is aware of an ongoing issue at this time impacting Media Owners from creating and updating programmatic deals, within the VIOOH Trading Manager application. VIOOH teams are investigating this issue as a priority at this time. Next Update Thursday 28th May 10:30 UTC+1

Incident Summary Media Owners were unable to create and update programmatic deals, within the VIOOH Trading Manager application for a short time on Thursday 28th May 2026. Impact start time: 09:11 UTC+1 Impact end time: 09:59 UTC+1 Incident Update The underlying issue has been associated to a scheduled change activity within the VIOOH Trading Platform, that interrupted normal service unexpectedly. A post-mortem will be held to fully investigate this failure and prevent similar impacts to clients in the future. We apologise for any inconvenience caused by this service interruption.