Visma E Conomic outage history

As a customer you can login to e-conomic at https://secure.e-conomic.com/secure/signin_id.aspx and the API is also still running. Only the e-conomic.dk website is temporarily unavailable. We’re working to restore the service and apologize for the inconvenience. We’ll be back online as soon as possible.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring it. Only e-conomic.com/developer page is temporarily unavailable.

We are continuing to monitor for any further issues.

e-conomic.com is back online!

Vi oplever udfordringer i e-conomic og vi er ved at undersøge problemet. Tak for din tålmodighed, vi arbejder på at løse dette hurtigst muligt. We're experiencing issues with e-conomic mobile app and are investigating the problems. Thank you for your patience while we are working on resolving them as fast as possible.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Det er i øjeblikket ikke muligt at oprette demoaftaler via vores hjemmeside. Det er fortsat muligt at oprette nye aftaler via Admin Central. Allerede oprettede aftaler er ikke påvirket. Vi beklager ulejligheden og arbejder på at løse problemet hurtigst muligt. --- It is currently not possible to create demo agreements through our website. New agreements can still be created through Admin Central. Existing agreements are not affected. We apologize for the inconvenience and are working to resolve the issue as quickly as possible.

This incident has been resolved.

Vi oplever, at e-conomic app til Android (version 3.9.0) ikke er tilgængelig for hhv. basis og plus pakker og man bliver mødt med beskeden "Slå Smart inbox eller Indscanning til" og dermed ikke kan arbejde i app. Vi arbejder med alle mand ombord for at få løst udfordringen og forventer snarest at have en ny version klar. Vi beklager de udfordringer det giver --- We are experiencing an issue where the e-conomic app for Android (version 3.9.0) is not available for the Basic and Plus packages. Users are presented with the message “Turn on Smart Inbox or Scanning” and are therefore unable to work in the app. We are working with our entire team to resolve the issue and expect to have a new version available as soon as possible. We apologize for any inconvenience this may cause.

Der er lavet en opdatering så mobil app til Android for basis og plus pakker igen fungere. Du skal blot opdatere app til version 3.9.1 også skulle det fungere efter hensigten igen. Vi beklager de gener det har medført. --- An update has been released so that the Android mobile app for the Basic and Plus packages is working again. You simply need to update the app to version 3.9.1, and it should work as intended again. We apologize for any inconvenience this may have caused.

Der er i øjeblikket forsinkelser på modtagelse af dokumenter i Inbox. Sendte dokumenter forventes fortsat at komme ind, men med længere ventetid. Hvis dokumenter skal uploades med det samme, kan drag and drop benyttes som alternativ. Vi beklager generne og arbejder på at finde en løsning hurtigst muligt. --- There are currently delays in receiving documents in Inbox. Sent documents are still expected to arrive, but after a longer wait. If documents need to be uploaded immediately, drag and drop can be used as an alternative. We apologize for the inconvenience and are working to resolve the issue as quickly as possible.

Udfordringen med forsinkede dokumenter i Inbox er nu løst. Dokumenter sendt via mail forventes igen at komme hurtigt ind. Vi beklager de gener, forsinkelsen har medført. --- The issue causing delayed documents in Inbox has now been resolved. Documents sent by email are expected to arrive quickly again. We apologize for the inconvenience caused by the delay.

SKAT har i øjeblikket driftsmæssige udfordringer, som betyder, at der kan være forsinkelser i udsendelsen af skattekort. Det kan derfor påvirke, hvornår nye eller opdaterede skattekort bliver tilgængelige i Løn. Vi følger situationen og opdaterer, når SKAT har løst problemet. --- SKAT is currently experiencing operational issues, which may cause delays in the distribution of tax cards. This may affect when new or updated tax cards become available in Payroll. We are monitoring the situation and will provide an update once SKAT has resolved the issue.

This incident has been resolved.

Vi oplever udfordringer i e-conomic og vi er ved at undersøge problemet. Tak for din tålmodighed, vi arbejder på at løse dette hurtigst muligt. We're experiencing issues with e-conomic and are investigating the problems. Thank you for your patience while we are working on resolving them as fast as possible.

This incident has been resolved.

Vi oplever i øjeblikket, at mails til Outlook-adresser ikke bliver leveret. Vi undersøger årsagen og arbejder på at finde en forklaring på problemet hurtigst muligt. --- We are currently experiencing an issue where emails to Outlook addresses are not being delivered. We are investigating the cause and working to identify the reason for the issue as quickly as possible.

Udfordringen er blevet løst. E-mails der ikke tidligere blev leveret, vil blive leveret med forsinkelse. Vi beklager den påvirkning, udfordringen har medført. --- The issue has been resolved. Emails that were not previously delivered will be delivered with a delay. We apologize for the impact this may cause.

e-conomic opleves i øjeblikket som langsomt. Dette kan også påvirke appen. Nogle brugere kan have udfordringer med at tilgå deres aftaler. Vi arbejder på en hurtig løsning, og vi beklager de gener, dette medfører. --- e-conomic is currently experiencing slow performance, which may also affect the app. Some users may have issues accessing their agreements. We are working on a quick resolution and apologize for the inconvenience caused.

e-conomic er nu tilgængeligt igen via browseren. Appen kan også tilgås normalt igen. Vi beklager de gener, nedetiden har medført. --- e-conomic is now available again via the browser. The app can also be accessed normally again. We apologize for the inconvenience caused by the downtime.

Det er i øjeblikket ikke muligt at oprette nye aftaler. Fejlen påvirker både vores hjemmeside og Admin Central. Vi beklager de gener, dette medfører. Vi arbejder på at løse problemet. --- It is currently not possible to create new agreements. The issue affects both our website and Admin Central. We apologize for the inconvenience. We are working to resolve the issue.

This incident has been resolved.

Vi oplever i øjeblikket, at aflæsning i Smart Inbox ikke virker, herunder i appen. Dokumenter kan fortsat indlæses og udfyldes manuelt. Når aflæsningen virker igen, skal berørte dokumenter genindlæses. Vi arbejder på at genoprette aflæsningen hurtigst muligt. Beklager generne. --- We are currently experiencing an issue with document reading in Smart Inbox, including in the app. Documents can still be uploaded and created manually. Once document reading is restored, affected documents will need to be re-uploaded. We are working to restore the service as soon as possible. We apologize for the inconvenience.

Løsningen er nu på plads. Smart Inbox og appen aflæser igen som normalt. Dokumenter der ikke blev aflæst, skal genindlæses. Vi beklager de gener, dette har medført. --- Smart Inbox and the app are reading documents normally again. Documents that were not read must be re-uploaded. We apologize for the inconvenience caused.

Det er i øjeblikket ikke muligt at sende en lønindberetning til godkendelse. Vi arbejder på at løse problemet hurtigst muligt. Vi beklager de gener, dette medfører. --- It is currently not possible to send a payroll submission for approval. We are working to resolve the issue as quickly as possible. We apologize for the inconvenience this may cause.

Fejlen påvirker ikke aftaler, og det kan fortsat være muligt at sende lønindberetninger til godkendelse. Vi anbefaler derfor at forsøge at sende til godkendelse igen. Vi arbejder fortsat på en løsning. --- The issue does not affect agreements, and it may still be possible to send payroll submissions for approval. We therefore recommend trying to send for approval again. We are continuing to work on a solution.

This incident has been resolved.

Nogle brugere af Firmakort oplever i øjeblikket problemer med login eller brug af produktet. Vores partner Mynt arbejder på at løse problemet hurtigst muligt. Vi beklager de gener, dette medfører. --- Some Firmakort users are currently experiencing login or general service issues. Our partner Mynt is working to resolve the issue as quickly as possible. We apologize for the inconvenience.

We are continuing to investigate this issue.

Problemet med Firmakort er nu løst. Produktet burde igen være fuldt funktionelt for alle brugere. Vi beklager de gener, problemet har medført. The issue with Payment Card has now been resolved. The product should once again be fully functional for all users. We apologize for any inconvenience caused.

Vi oplever i øjeblikket, at bilag fra lønkørslen i nogle tilfælde ikke bliver vedhæftet de tilhørende posteringer i kassekladden. Posteringerne bliver oprettet korrekt, og bilagene er fortsat tilgængelige under Løn → Regnskab, men de fremgår ikke på selve posteringerne i kassekladden. Vi undersøger i øjeblikket omfanget af problemet og arbejder på at finde en løsning. Vi opdaterer denne side, så snart vi har mere information. --- We are currently experiencing an issue where payroll attachments are, in some cases, not being attached to the corresponding journal entries. The journal entries are created correctly, and the attachments are still available under Payroll → Accounting, but they are not visible on the journal entries themselves. We are currently investigating the scope of the issue and working to identify a solution. We will update this page as soon as we have more information.

This incident has been resolved.

Vi oplever i øjeblikket forsinkelser på modtagelse af dokumenter i Inbox. Det kan tage længere tid før dokumenter bliver synlige. Vi arbejder på at løse udfordringen hurtigst muligt. Vi beklager de gener dette medfører. --- We are currently experiencing delays in receiving documents in Inbox. It may take longer than usual for documents to appear. We are working to resolve the issue as quickly as possible. We apologize for the inconvenience.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating an issue where some API requests for products return a 403 "You don't have access to the Account entity" error. This affects API tokens with access to products but not accounts.

This incident has been resolved. Users without access to the account entity should once more be able to use both product and invoice related endpoints. Have a fantastic weekend.

We are investigating an issue where deleting a subscription invoice via the API may incorrectly set an expiry date on the subscription. This could cause active subscriptions to appear expired. We are working on a fix and will provide an update ASAP.

This incident has been resolved. It is once again possible to delete invoices via the API without a faulty expiry date being set on the subscriber afterwards.

Vi oplever i øjeblikket slowdowns flere steder i systemet. Nogle brugere kan opleve en spinner, før systemet indlæses efter længere ventetid. Vi undersøger problemet og arbejder på en løsning. Vi beklager de gener, dette medfører. --- We are currently experiencing slowdowns across multiple areas of the system. Some users may encounter a loading spinner before the system loads after a longer delay. We are investigating the issue and working to resolve it. We apologize for the inconvenience.

Problemet med slowdowns i systemet er nu løst. Systemet fungerer igen som forventet. Vi beklager de gener, dette har medført, og takker for jeres tålmodighed. --- The issue causing system slowdowns has now been resolved. The system is operating as expected again. We apologize for the inconvenience and thank you for your patience.

Vi oplever i øjeblikket problemer med tilgængeligheden på dele af systemet. Vi undersøger sagen nærmere. We have detected availability issues on this component. We are investigating.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Vi oplever lige pt udfordringer med, at kvitteringer fra Firmakort fra mobilen ikke vises i bankafstemningen når man er i overførselsvinduet. Vi arbejder på en løsning, men du kan selv få den frem via dette workaround i mellemtiden; 1. Marker transaktionen i bankafstemningen 2. Klik "Slet". 3. Klik "Synkroniser bankkonti". 4. Marker transaktionen igen og klik "Overfør". Nu vises kvitteringen. Vi beklager udfordringerne og arbejder på at få det løst. / We are currently experiencing issues where receipts from Payment cards from the mobile app are not showing up in the bank reconciliation when in the transfer window. We are working on a solution, but in the meantime you can use this workaround: 1. Select the transaction in the bank reconciliation. 2. Click "Delete." 3. Click "Sync bank accounts." 4. Select the transaction again and click "Transfer." The receipt will now be displayed. We apologize for the inconvenience and are working on getting this resolved.

This incident has been resolved.