Volusion outage history

We are currently investigating an issue causing slowness across storefronts and admin portals, as well as intermittent errors on storefronts while browsing category pages. Our engineering team is actively working to identify the root cause and restore full performance. We will provide updates as soon as more information becomes available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue affecting our email delivery service. Core store operations and transactions are still processing. We will provide another update here as we learn more.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing an issue causing PayPal Express Upgrade (PPCP) transactions to fail. Our team is actively investigating the cause and working to restore the service. We will provide another update as soon as we identify the cause.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating reports of intermittent slowness and degraded performance across our platform. Our engineering team is actively working to identify the root cause and restore normal service levels. We apologize for the inconvenience and will provide an update as soon as more information becomes available. Thank you for your patience.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are seeing reports of issues with 3rd party APIs being able to connect and send to Volusion stores. We are currently investigating and will update as soon as we have identified the cause.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Merchants may see errors with Live Rates at checkout, and also with PPCP checkout when attempting to use it as a payment method. We are currently investigating and will update as soon as we have identified the cause.

We have identified the issue and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This issue has been resolved.

We are currently investigating an issue affecting our email service, which may prevent incoming or outgoing emails from processing normally. Our team is actively working to resolve the situation as quickly as possible. We will provide updates as new information becomes available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Some Site Designer sites are currently down. We are investigating this issue and will provide updates as soon as possible.

This outage is related to a network issue within Google Cloud data centers. We are working with Google to restore service.

Site Designer stores are back up and we are continuing to monitor uptime closely. We have not yet received an update from Google Cloud.

This incident has been resolved.

We have identified a partial Tax Rate outage on the Phone Orders page and are currently investigating. We will update here as soon as we have more information to provide.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we will continue to monitor the situation.

This incident has been resolved.

We are currently investigating an issue causing intermittent slowness and connection errors on storefronts using Site Designer. Our engineering team is actively tracing the cause to restore full performance as quickly as possible.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue causing intermittent errors on storefronts using Site Designer. Our engineering team is actively tracing the cause to restore full performance as quickly as possible.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue with intermittent slowness and errors affecting some stores using Site Designer. Our engineering team is actively tracing the cause to restore full performance as quickly as possible.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

The Abandoned Cart admin page is currently failing to load. Engineering is actively working to restore the connection.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing an issue where merchants are receiving errors when attempting to create new admin accounts. This is due to a service disruption with Mailgun, our third-party email verification partner. Our team is actively monitoring the situation, and we will provide updates here as soon as a resolution is reached. In the meantime, you can track the live status of the email verification service directly via the Mailgun Status Page here: https://status.mailgun.com/

Mailgun has implemented a fix and email validation for new admin accounts is now working. We will continue to monitor for any issues.

This incident has been resolved.

We have received reports of the image upload feature displaying a 404 and preventing the upload of new images. Our team is investigating the issue and will post updates as more information becomes available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Site Designer stores may be experiencing errors with product prices not displaying on the product pages, as well as with adding products to cart. We are currently investigating and will provide updates as soon as we know more.

This issue has been identified and we have deployed a fix.

A fix for the issue with Site Designer product pages has been deployed and we are continuing to monitor for any errors.

This incident has been resolved.

We have received reports of order confirmation emails not arriving to inboxes. Our team is currently investigating the issue and will post more information as it becomes available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved

We have received reports of merchants experiencing an issue when going to Design > Email Templates and clicking to view their email spam prevention records in the stores admin dashboard. When attempting to view the records, the message "Your store's domain registration is not complete." is presented incorrectly. This is due to an issue that our third party email service is currently experiencing. For more details and update to date information on the issue visit the Mailgun status page here: https://status.mailgun.com/

This incident has been resolved.

We are currently investigating an situation intermittently preventing credit card orders on merchant stores using PayFlow Pro. We will update here as soon as we have identified the cause.

We have identified the situation is not caused by the Volusion Platform. We are working with our 3rd party partners to resolve this and will continue providing you updates.

We have confirmed from PayPal that the PayFlow team completed a rollback of a recent code release and the situation has been resolved. We will continue to monitor to confirm the situation remains resolved.

This incident has been resolved

Some Site Designer sites are currently down. We are investigating this issue and will provide updates as soon as possible.

A fix has been implemented and we are monitoring the results. Site Designer sites should now be up and functional.

Some Site Designer sites are currently down. We have identified the issue and are working on implementing a fix.

A fix has been implemented. We will continue to monitor and will update here when the issue has been resolved.

This incident has been resolved