Wave outage history

We've identified an in-app error on the Sales & Payments > Payments page for some Wave Payments users. Users may see an incorrect estimated deposit date of Monday October 12th. This date did not properly factor in the bank holiday that took place yesterday. Payouts are processing as expected, and will still arrive in our standard business day timelines which exclude weekends and bank holidays. We apologize for the unclear experience.

We've identified an in-app error on the Sales & Payments > Payments page for some Wave Payments users. Users may see an incorrect estimated deposit date of Monday October 12th. This date did not properly factor in the bank holiday that took place yesterday. Payouts are processing as expected, and will still arrive in our standard business day timelines which exclude weekends and bank holidays. We have released a fix that will avoid the issue in future instances, but some payments may still show an incorrect October 12th payout date. We apologize for the unclear experience.

We are currently investigating this issue.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue that is causing some latency across several pages of Wave. User access may be impacted, and we will share more information when it is available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating reports that customers are unable to access Wave. Further updates to follow.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating reports of delays or failures occurring with receipt scan uploads. Further updates to follow.

Wave is currently impacted by an incident occurring with one of our 3rd party partners. Receipt scan uploads will result in a failure at this time. Further updates will be posted as new information becomes available.

We are continuing to monitor for any further issues.

Wave is currently impacted by an incident occurring with one of our 3rd party partners. Receipt scan uploads will result in a failure at this time. We are continuing to monitor the issue.

Wave is currently impacted by an incident occurring with one of our 3rd party partners. Receipt scan uploads may still be affected. We are continuing to monitor the issue.

This incident has been resolved. Receipts may take a few minutes to fully upload. If you attempted a receipt upload between 7:13 PM and 11:08 PM on Friday, August 7, 2026, please re-upload your receipt.

We are investigating reports that emailed invoices and estimates are not including the business logo on the attached PDF. The business logo is also not included on invoices or emails that are exported as PDF's. Further updates to follow.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are investigating an issue that is blocking some users from saving their timesheets for payroll. Users are encouraged to troubleshoot their browsers to see if this resolves the issue. We will share updates as they become available.

A fix has been implemented for the timesheets issue, and we are monitoring.

The issue has been resolved. We apologize for the interruption.

Wave is currently impacted by an payroll incident occurring with one of our 3rd party partners. Some employees of Wave Payroll businesses may experience delayed payments today. Our 3rd party partner expects these payments to still land today, though arriving later than expected. Further updates will be posted as new information becomes available.

Wave is monitoring the payroll incident that occurred with one of our 3rd party partners. Some employees of Wave Payroll businesses may experience delayed payments today. All impacted delayed payments will still land today.

As it turns out, some impacted payroll deposits will be delayed past June 18th. We have reached out to those impacted employers directly. Beyond those impacted, the incident has been resolved between our 3rd party partner and their banking partner.

We are investigating reports that customers are unable to access Wave. Further updates to follow.

We have resolved the issues that were affecting the sign in page.

We have identified an issue that led to a delay in payout delivery for some U.S. Wave Payments customers. The issue has been resolved, and we will reach out to impacted customers with further details.

We have reached out to the impacted customers, and the issue is resolved.

We are investigating an issue that is causing login and page errors for some users across the Wave platform. We will share updates when they become available.

The issue has been resolved. We apologize for the interruption to your Wave experience today.

We are currently investigating an increase in errors across Wave. Some users may experience difficulty accessing certain pages or their Wave account altogether.

The issue has been resolved. We apologize for the interruption today.

We are currently investigating an issue that is preventing a subset of users from logging into their Wave accounts properly. We will share more information as it becomes available.

The issue has been resolved. We apologize for the interruption today.

We have identified and are investigating an issue causing scheduled recurring invoices to not be generated. Automatic recurring charges that happen through those recurring invoices are also impacted due to this. Creating and sending individual invoices, as well as payments against individual invoices are not affected at this time. We thank you for your patience and we will share updates on next steps as they become available.

We have identified and resolved an issue that was causing delays in recurring invoices being generated and automatic payments being charged. Delayed recurring invoices have now been generated and any automatic payments associated with those recurring invoices applied to the saved payment methods.

We have identified and resolved an issue that was causing delays in recurring invoices being generated and automatic payments being charged. Delayed recurring invoices have now been generated and any automatic payments associated with those recurring invoices applied to the saved payment methods.

We are currently investigating an issue leading to increased errors on invoicing-related pages in Wave, for some Wave users and/or their clients.

This incident has been resolved. Thank you for your patience and we apologize for the interruption today.

Some clients of Wave Payment users are unable to input their Credit Card details for Payment processing through Wave generated Invoices and Payment Links. We are looking into this.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating reports that users are unable to sign in to Wave through their mobile app. While we investigate, users can still access Wave through our web application. You can access the web application through a desktop browser or your mobile browser through https://my.waveapps.com/login/

The issue has been identified and a fix is being implemented.

We have released a new version of the Wave mobile app (version 4.15.0) that resolves the sign in issues through SSO. In order to install the latest update; 1. Go to the App Store / Google Play on your phone 2. Update to the latest version of the Wave app (4.15.0) 3. Launch the app 4. Close the app -iPhone users can follow this article https://support.apple.com/en-ca/109359 -Android users can follow this article https://support.google.com/android/answer/9079646?hl=en#zippy=%2Cclose-apps 5. Re-launch the app

We have released a new version of the Wave mobile app (version 4.15.0) that resolves the sign in issues through SSO. In order to install the latest update; 1. Go to the App Store / Google Play on your phone 2. Update to the latest version of the Wave app (4.15.0) 3. Launch the app 4. Close the app -iPhone users can follow this article https://support.apple.com/en-ca/109359 -Android users can follow this article https://support.google.com/android/answer/9079646?hl=en#zippy=%2Cclose-apps 5. Re-launch the app

Wave is currently impacted by an incident occurring with our Payroll partner. Payroll users might find that taking Payroll related actions is delayed or some pages are not loading. Our partner has released a fix and we are monitoring. Further updates will be posted as new information becomes available.

We are continuing to monitor for any further issues.

Issue is now resolved. We thank you for your patience.

Wave is currently impacted by an incident occurring with one of our 3rd party partners. Google Play billing is experiencing an issue, impacting existing Wave customers on Android from upgrading to Pro or Receipts Plans via mobile. New Wave customers on Android are also blocked from completing sign-up via mobile. Web application access and sign-up is not impacted. Further updates will be posted as new information becomes available.

This incident has been resolved on the Google Play side, and Android billing should now work as expected.

We are investigating reports that invoices and estimate emails are not sending to recipients. Further updates to follow.

Issues with invoice and estimate emails not being sent to recipients has been resolved. We apologize for the inconvenience during this time.