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    Wealthsimple outage history

    58 recorded Wealthsimple incidents since April 2025, with official updates, affected components, duration and resolution information.

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    Prepaid Mastercard issues | Problème affectant la carte prépayée Mastercard

    Started October 19, 2026 at 5:16 PM UTC · 2h 23m

    OutageMajor incident
    Affected components
    Physical CardVirtual Card
    1. October 19, 2026 at 5:16 PM UTCinvestigating

      Spending and other card features are currently unavailable. We're working on a fix. Les achats et les autres fonctionnalités de la carte sont présentement indisponibles. Nous travaillons à régler le problème.

    2. October 19, 2026 at 6:47 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. October 19, 2026 at 7:39 PM UTCresolved

      This incident has been resolved.

    Wealthsimple Visa Platinum Prepaid Card issues | Problèmes avec la carte prépayée Wealthsimple Visa Platinum

    Started October 7, 2026 at 2:27 PM UTC · 13d 7h

    IssuesMinor incident
    Affected components
    Physical CardVirtual Card
    1. October 7, 2026 at 2:27 PM UTCidentified

      Some card purchases are being declined with a country or billing error. We're working on a fix. Certains paiements par carte sont refusés à cause d'une erreur liée au pays ou à la facturation. Nous travaillons à résoudre le problème.

    2. October 20, 2026 at 5:21 PM UTCidentified

      We are continuing to work on a fix for this issue.

    3. October 20, 2026 at 10:18 PM UTCresolved

      This incident has been resolved.

    e-Transfer issues | Problèmes de virement électronique

    Started October 1, 2026 at 11:52 AM UTC · 3h 23m

    IssuesMinor incident
    Affected components
    E-transfer
    1. October 1, 2026 at 11:52 AM UTCinvestigating

      e-Transfers are currently unavailable. We're working on a fix. Les virements électroniques ne sont actuellement pas disponibles. Nous travaillons à résoudre le problème.

    2. October 1, 2026 at 2:36 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. October 1, 2026 at 3:15 PM UTCresolved

      This incident has been resolved.

    Order status delayed | Statuts des ordres retardés

    Started September 28, 2026 at 1:01 PM UTC · 6h 47m

    IssuesMinor incident
    Affected components
    Trade and Orders
    1. September 28, 2026 at 1:01 PM UTCinvestigating

      Orders from before 8 am and over the weekend have delayed statuses. We're working on a fix. Les ordres déjà soumis sont retardés. Nous travaillons à régler la situation.

    2. September 28, 2026 at 2:27 PM UTCidentified

      Some orders are still showing delayed statuses. We're working on a fix. Certains ordres affichent toujours des statuts retardés. Nous travaillons à régler la situation.

    3. September 28, 2026 at 6:39 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. September 28, 2026 at 7:48 PM UTCresolved

      This incident has been resolved.

    Crypto trading issues | Problèmes de négociation de cryptomonnaies

    Started September 14, 2026 at 1:55 PM UTC · 3h 44m

    IssuesMinor incident
    Affected components
    Crypto
    1. September 14, 2026 at 1:55 PM UTCinvestigating

      Crypto trading is unavailable. We're working on a fix. La négociation de cryptomonnaies n'est pas disponible. Nous travaillons à résoudre le problème.

    2. September 14, 2026 at 2:22 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. September 14, 2026 at 2:23 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. September 14, 2026 at 5:40 PM UTCresolved

      This incident has been resolved.

    Some features temporarily unavailable | Certaines fonctionnalités sont temporairement indisponibles

    Started September 3, 2026 at 5:10 PM UTC · 5h 49m

    IssuesMinor incident
    Affected components
    E-transferSend or Request MoneyWithdrawTransfer Between Accounts
    1. September 3, 2026 at 5:10 PM UTCinvestigating

      You may experience issues with some features right now. Your funds and assets are safe. We’re working to resolve this. Vous pourriez éprouver des problèmes avec certaines fonctionnalités en ce moment. Vos fonds et vos actifs sont en sécurité. Nous travaillons à résoudre la situation.

    2. September 3, 2026 at 6:28 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. September 3, 2026 at 10:59 PM UTCresolved

      This incident has been resolved.

    Digital Wallet Issue | Problème avec le portefeuille numérique

    Started August 17, 2026 at 8:06 PM UTC · 2d 2h

    IssuesMinor incident
    Affected components
    Physical CardVirtual Card
    1. August 17, 2026 at 8:06 PM UTCidentified

      Adding a virtual prepaid Mastercard to Apple Wallet or Google Wallet is currently unavailable. We’ve identified the issue and are working on a fix. L'ajout d'une carte prépayée Mastercard virtuelle au Portefeuille d'Apple ou au Google Wallet est actuellement indisponible. Nous avons identifié la cause et travaillons à un correctif.

    2. August 19, 2026 at 4:32 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. August 19, 2026 at 10:42 PM UTCresolved

      This has been resolved Ceci a été résolu

    EOSE options trading issue | Problème de négociation d'options EOSE

    Started July 28, 2026 at 2:01 PM UTC · 10h 40m

    IssuesMinor incident
    Affected components
    Trade and Orders
    1. July 28, 2026 at 2:01 PM UTCinvestigating

      Some clients can't trade EOSE options right now. We're working on a fix. Il n'est pas possible pour certain·es client·es de négocier des options EOSE en ce moment. Nous travaillons sur une solution.

    2. July 29, 2026 at 12:42 AM UTCresolved

      This incident has been resolved.

    Crypto trading issues | Problèmes de négociation de cryptomonnaies

    Started June 25, 2026 at 1:38 PM UTC · 33m

    OutageMajor incident
    Affected components
    Crypto
    1. June 25, 2026 at 1:38 PM UTCinvestigating

      Crypto trading is unavailable. We're working on a fix. La négociation de cryptomonnaies n'est pas disponible. Nous travaillons à résoudre le problème.

    2. June 25, 2026 at 2:11 PM UTCresolved

      This incident has been resolved.

    Website display issues | Problèmes d'affichage du site Web

    Started June 17, 2026 at 4:59 PM UTC · 7m

    OutageMajor incident
    Affected components
    App or Website Display
    1. June 17, 2026 at 4:59 PM UTCinvestigating

      Some parts of the website aren't loading properly. We're working on a fix. Certaines parties du site Web ne se chargent pas correctement. Nous travaillons à résoudre le problème.

    2. June 17, 2026 at 5:06 PM UTCresolved

      This has been resolved Ce problème a été résolu.

    Mobile app display issues | Problèmes d'affichage de l'appli mobile

    Started June 9, 2026 at 12:41 PM UTC · 5m

    IssuesMinor incident
    Affected components
    App or Website Display
    1. June 9, 2026 at 12:41 PM UTCinvestigating

      Some parts of the mobile app aren't loading properly. We're working on a fix. Certaines parties de l'appli mobile ne se chargent pas correctement. Nous travaillons à résoudre le problème.

    2. June 9, 2026 at 12:45 PM UTCresolved

      This incident has been resolved.

    e-Transfer issues | Problèmes de virement électronique

    Started June 8, 2026 at 3:25 PM UTC · 1m

    OutageMajor incident
    Affected components
    E-transfer
    1. June 8, 2026 at 3:25 PM UTCinvestigating

      e-Transfers are currently unavailable. We're working on a fix. Les virements électroniques ne sont actuellement pas disponibles. Nous travaillons à résoudre le problème.

    2. June 8, 2026 at 3:26 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. June 8, 2026 at 3:26 PM UTCresolved

      This incident has been resolved.

    Live chat issues | Problèmes avec le clavardage en direct

    Started May 19, 2026 at 3:09 PM UTC · 1h 3m

    Pending
    1. May 19, 2026 at 3:09 PM UTCinvestigating

      We're experiencing technical issues with our chat service. We're working on a fix. Call 1-855-255-9038 for support. Nous éprouvons des problèmes techniques avec notre service de clavardage. Nous travaillons sur une solution. Appelez le 1-855-255-9038 pour obtenir de l'aide.

    2. May 19, 2026 at 4:12 PM UTCresolved

      This incident has been resolved.

    Issues sending CAD to USD wires | Problème avec les télévirements CAD vers USD

    Started May 11, 2026 at 9:25 PM UTC · 1h 37m

    IssuesMinor incident
    Affected components
    Send or Request Money
    1. May 11, 2026 at 10:46 PM UTCinvestigating

      Sending CAD to USD wires are unavailable. We're working on a fix. L’envoi de télévirements de CAD vers USD est indisponible. Une solution est en cours.

    2. May 11, 2026 at 10:54 PM UTCinvestigating

      We are currently investigating this issue. Notre équipe examine présentement la situation.

    3. May 11, 2026 at 11:01 PM UTCresolved

      This has been resolved. Ce problème a été résolu.

    International transfer issues | Problèmes de transfert international

    Started May 11, 2026 at 5:46 PM UTC · 2h 0m

    Pending
    1. May 11, 2026 at 5:46 PM UTCinvestigating

      International transfers are currently unavailable. We’re working on a fix. Les transferts internationaux ne sont pas disponibles en ce moment. Nous travaillons à résoudre le problème.

    2. May 11, 2026 at 7:46 PM UTCresolved

      This incident has been resolved.

    Order notifications not showing in activity feed | Notifications d'ordres non disponibles

    Started May 11, 2026 at 2:15 PM UTC · 2h 52m

    IssuesMinor incident
    Affected components
    Trade and Orders
    1. May 11, 2026 at 2:15 PM UTCinvestigating

      Order notifications are not appearing in the activity feed. We're working on a fix. Les notifications d'ordres ne s'affichent pas dans votre fil d'activité. Nos équipes s'affairent à réparer cela.

    2. May 11, 2026 at 3:48 PM UTCmonitoring

      A fix has been implemented and we're monitoring the results. We will share another update as soon as we have new information. Un correctif a été mis en place et nous en assurons le suivi. Nous partagerons une autre mise à jour dès que nous aurons de nouvelles informations.

    3. May 11, 2026 at 5:24 PM UTCresolved

      This incident has been resolved.

    Prepaid Mastercard Issues | Problèmes de carte Mastercard prépayée

    Started April 1, 2026 at 11:12 PM UTC · 55m

    IssuesMinor incident
    Affected components
    Physical Card
    1. April 1, 2026 at 11:12 PM UTCinvestigating

      Some prepaid Mastercard transactions are currently being declined due to a technical delay. A fix has been implemented and we're monitoring the results.

    2. April 2, 2026 at 12:06 AM UTCresolved

      This has been resolved. Ce problème a été résolu.

    Account login issues | Problème de connexion aux comptes

    Started April 1, 2026 at 3:28 PM UTC · 20h 48m

    OutageMajor incident
    Affected components
    Account Login
    1. April 1, 2026 at 3:28 PM UTCinvestigating

      Some clients are having trouble logging into their accounts. We're working on a fix. Certains clientes ont de la difficulté à se connecter à leurs comptes. Nous travaillons à résoudre le problème.

    2. April 1, 2026 at 3:39 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results. Un correctif a été mis en place et nous en assurons le suivi.

    3. April 1, 2026 at 5:03 PM UTCmonitoring

      We are continuing to monitor for any further issues. Nous continuons de surveiller d'éventuels problèmes supplémentaires.

    4. April 2, 2026 at 12:16 PM UTCresolved

      This incident has been resolved.

    Account service issues | Problèmes liés aux services de comptes

    Started February 13, 2026 at 10:05 PM UTC · 2d 20h

    IssuesMinor incident
    Affected components
    Physical CardAccount OpeningVirtual Card
    1. February 13, 2026 at 10:05 PM UTCinvestigating

      Account opening, closing, and agreement signing are experiencing intermittent issues, causing delays and failures. We're working on a fix. L'ouverture de compte, la fermeture de compte et la signature d'ententes subissent des retards intermittents ou échouent. Nous travaillons à résoudre le problème.

    2. February 14, 2026 at 2:56 AM UTCinvestigating

      We are continuing to investigate this issue. We will share another update as soon as we have new information. Notre équipe examine présentement la situation. Nous partagerons une autre mise à jour dès que nous aurons de nouvelles informations.

    3. February 14, 2026 at 5:49 PM UTCmonitoring

      A fix has been implemented and we're monitoring the results. We will share another update as soon as we have new information. Un correctif a été mis en place et nous en assurons le suivi. Nous partagerons une autre mise à jour dès que nous aurons de nouvelles informations.

    4. February 16, 2026 at 6:33 PM UTCresolved

      This has been resolved. Ce problème a été résolu.

    e-Transfer issues | Problèmes de virement électronique

    Started February 1, 2026 at 10:04 AM UTC · 2h 17m

    Pending
    Affected components
    E-transfer
    1. February 1, 2026 at 10:04 AM UTCinvestigating

      e-Transfers are currently unavailable. Our team is working to address the issue. Les virements électroniques ne sont actuellement pas disponibles. Notre équipe travaille à résoudre le problème.

    2. February 1, 2026 at 12:20 PM UTCresolved

      This has been resolved. Ce problème a été résolu.