77 recorded Weave incidents since December 2025, with official updates, affected components, duration and resolution information.
Weave chat is inaccessible via the contact us page. However, it is still accessible via the question mark widget on the home page in the lower right corner on weavehelp.com. We have identified the issue and are working on a fix. Thank you!
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue
The issue has been identified, and a fix is being implemented
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating why your auto-message filters are taking a long time to load. Note: This is slowing down the auto-message configuration page, but it doesn't affect message fulfillment.
This incident has been resolved.
The issue has been Identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been Identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our Support phone lines are currently unreachable due to an incident affecting Vonage, our telephony provider. This issue is limited to reaching Weave Support by phone and does not affect phone service at your practice. We’ll share updates here as more information becomes available.
This incident has been resolved.
The issue has been identified and we are working on a mitigation.
We are continuing to work on a fix for this issue.
A Fix has been implemented and we are monitoring the mitigation.
This incident has been resolved
We are currently investigating an issue with text threads being unavailable.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We’re investigating reports of issues with auto messaging. Our team is currently investigating. We’ll share an update as we learn more.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating why our AI Receptionist is having connection issues
A fix has been implemented, and we are monitoring the results
This incident has been resolved.
We are currently investigating an issue with previewing faxes on the desktop app.
This issue has been resolved.
We are currently investigating an issue of Polycom phones receiving error messages.
Polycom has confirmed that the issue is on their end and working to resolve it. We’re monitoring their progress and will share another update as soon as we have one.
Polycom has confirmed the issue is on their end and is working to resolve it. We’ve deployed a mitigation, and affected phones are beginning to recover. We’ll continue monitoring and share another update as recovery progresses.
A fix has been implemented and we are now monitoring.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We're investigating why the Truelark dashboard isn't loading.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented, and we are monitoring the results
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented, and we are monitoring the results.
This issue has been resolved.
We are currently investigating this issue
This incident has been resolved
We are currently investigating this issue.
This issue has been resolved.
We are currently investigating this issue.
This incident has been resolved.
