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    Webdox Clm outage history

    59 recorded Webdox Clm incidents since May 2024, with official updates, affected components, duration and resolution information.

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    Delayed or missing progress notifications.

    Started October 22, 2026 at 10:17 PM UTC · 31m

    IssuesMinor incident
    Affected components
    Webdox CLMS BackendWebdox CLMS FrontEnd
    1. October 22, 2026 at 10:17 PM UTCinvestigating

      We are investigating delays affecting bulk operations on the platform. What you may experience: delayed or missing progress notifications for bulk signature requests; bulk signature sending taking longer than usual; slower exports, user imports and bulk document classification.

    2. October 22, 2026 at 10:29 PM UTCidentified

      We have identified the cause of the delays in processing bulk operations. Bulk signature requests and progress notifications are gradually returning to normal. No action is required on your part; queued operations will be completed automatically.

    3. October 22, 2026 at 10:47 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. October 22, 2026 at 10:48 PM UTCresolved

      This incident has been resolved.

    Verifik Error

    Started October 2, 2026 at 2:04 PM UTC · 2h 21m

    IssuesMinor incident
    Affected components
    [COL] - Verifik[PE] - Verifik[EC] - Verifik
    1. October 2, 2026 at 2:04 PM UTCinvestigating

      We are currently investigating this issue.

    2. October 2, 2026 at 4:25 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. October 2, 2026 at 4:25 PM UTCresolved

      This incident has been resolved.

    Brain - Performance Degradation

    Started September 29, 2026 at 4:11 PM UTC · 51m

    IssuesMinor incident
    Affected components
    Webdox CLMS Brain
    1. September 29, 2026 at 4:11 PM UTCinvestigating

      We are currently investigating this issue.

    2. September 29, 2026 at 4:16 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. September 29, 2026 at 5:02 PM UTCresolved

      This incident has been resolved.

    Preview - Performance Degradation

    Started September 15, 2026 at 3:28 PM UTC · 39m

    IssuesMinor incident
    Affected components
    Webdox CLMS PreviewWebdox CLMS BackendWebdox CLMS FrontEnd
    1. September 15, 2026 at 3:28 PM UTCinvestigating

      We are currently investigating this issue.

    2. September 15, 2026 at 3:47 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. September 15, 2026 at 3:56 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. September 15, 2026 at 4:07 PM UTCresolved

      This incident has been resolved.

    Brain - Performance Degradation

    Started August 26, 2026 at 9:35 PM UTC · 51m

    IssuesMinor incident
    Affected components
    Webdox CLMS Brain
    1. August 26, 2026 at 9:35 PM UTCinvestigating

      We are currently investigating this issue.

    2. August 26, 2026 at 10:11 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. August 26, 2026 at 10:18 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. August 26, 2026 at 10:25 PM UTCresolved

      This incident has been resolved.

    Firma Electronica Webdox con Degradación en el Servicio

    Started August 5, 2026 at 12:48 PM UTC · 30m

    OutageMajor incident
    Affected components
    Webdox CLMS Signature
    1. August 5, 2026 at 12:48 PM UTCinvestigating

      We are currently investigating this issue.

    2. August 5, 2026 at 12:57 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. August 5, 2026 at 1:05 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. August 5, 2026 at 1:18 PM UTCresolved

      This incident has been resolved.

    Document Preview Error

    Started August 3, 2026 at 1:16 PM UTC · 1h 43m

    IssuesMinor incident
    Affected components
    Webdox CLMS PreviewWebdox CLMS BackendWebdox CLMS FrontEnd
    1. August 3, 2026 at 1:16 PM UTCinvestigating

      We are currently investigating an issue affecting document preview functionality within workflows. This error is preventing users from initiating ceremonies as expected and another impacts transactions.

    2. August 3, 2026 at 1:44 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. August 3, 2026 at 2:35 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. August 3, 2026 at 2:42 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    5. August 3, 2026 at 3:00 PM UTCresolved

      This incident has been resolved.

    Brain - Performance Degradation

    Started July 29, 2026 at 7:53 PM UTC · 5h 42m

    IssuesMinor incident
    Affected components
    Webdox CLMS Brain
    1. July 29, 2026 at 7:53 PM UTCidentified

      We are currently experiencing a service degradation performed by our external service provider. During this period, you may experience: * Slower response times on certain features * Intermittent service interruptions * Limited availability of some functionality

    2. July 30, 2026 at 1:31 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. July 30, 2026 at 1:32 AM UTCmonitoring

      We are continuing to monitor for any further issues.

    4. July 30, 2026 at 1:35 AM UTCresolved

      This incident has been resolved.

    Two-factor authentication (2FA) login issues

    Started July 22, 2026 at 3:09 PM UTC · 4h 15m

    IssuesMinor incident
    Affected components
    Webdox CLMS Backend
    1. July 22, 2026 at 3:09 PM UTCinvestigating

      We are investigating an issue affecting two-factor authentication (2FA) during login. Some users may be unable to complete authentication and access the platform. Our team is actively working on it.

    2. July 22, 2026 at 3:59 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. July 22, 2026 at 5:59 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. July 22, 2026 at 7:25 PM UTCresolved

      This incident has been resolved.

    API - Performance Degradation

    Started June 24, 2026 at 1:10 PM UTC · 8h 0m

    IssuesMinor incident
    Affected components
    Webdox CLMS APIWebdox CLMS BackendWebdox CLMS Brain
    1. June 24, 2026 at 1:10 PM UTCinvestigating

      We are currently experiencing issues with our API that may be causing errors for some customers. Our team is actively investigating. We will provide updates as soon as we have more information.

    2. June 24, 2026 at 1:49 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. June 24, 2026 at 2:42 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. June 24, 2026 at 8:08 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    5. June 24, 2026 at 9:10 PM UTCresolved

      This incident has been resolved.

    Service Disruption Whatsapp Integration

    Started June 16, 2026 at 10:10 PM UTC · 6h 21m

    IssuesMinor incident
    Affected components
    Webdox CLMS Signature
    1. June 16, 2026 at 10:10 PM UTCinvestigating

      We are experiencing intermittent issues with our WhatsApp integration. Our engineering team is currently working on a fix.

    2. June 16, 2026 at 10:48 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. June 17, 2026 at 4:32 AM UTCresolved

      This incident has been resolved.

    API - Performance Degradation

    Started June 4, 2026 at 6:27 PM UTC · 2h 21m

    IssuesMinor incident
    Affected components
    Webdox CLMS API
    1. June 4, 2026 at 6:27 PM UTCinvestigating

      We are currently experiencing issues with our API that may be causing errors for some customers. Our team is actively investigating. We will provide updates as soon as we have more information.

    2. June 4, 2026 at 7:19 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. June 4, 2026 at 7:56 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. June 4, 2026 at 8:49 PM UTCresolved

      This incident has been resolved.

    Signature - Performance Degradation

    Started May 13, 2026 at 5:12 PM UTC · 4h 7m

    IssuesMinor incident
    Affected components
    Webdox CLMS Signature
    1. May 13, 2026 at 5:12 PM UTCinvestigating

      We are currently experiencing service intermittency. Our engineering team is actively working on the situation to restore normal operations

    2. May 13, 2026 at 6:38 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. May 13, 2026 at 7:55 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. May 13, 2026 at 8:06 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. May 13, 2026 at 8:06 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    6. May 13, 2026 at 9:19 PM UTCresolved

      This incident has been resolved.

    Performance Degradation - High Response Latency

    Started April 28, 2026 at 2:29 PM UTC · 4h 40m

    OutageMajor incident
    Affected components
    Webdox CLMS APIWebdox CLMS BackendWebdox CLMS Signature
    1. April 28, 2026 at 2:29 PM UTCinvestigating

      We are currently investigating this issue.

    2. April 28, 2026 at 3:39 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. April 28, 2026 at 4:10 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. April 28, 2026 at 5:19 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. April 28, 2026 at 6:39 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    6. April 28, 2026 at 7:09 PM UTCresolved

      This incident has been resolved.

    Brain - Performance Degradation

    Started April 22, 2026 at 4:52 PM UTC · 2h 1m

    IssuesMinor incident
    Affected components
    Webdox CLMS Brain
    1. April 22, 2026 at 4:52 PM UTCinvestigating

      We are currently investigating this issue.

    2. April 22, 2026 at 5:03 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. April 22, 2026 at 6:34 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. April 22, 2026 at 6:53 PM UTCresolved

      This incident has been resolved.

    Brain - Performance Degradation

    Started April 14, 2026 at 7:09 PM UTC · 2h 5m

    OutageMajor incident
    Affected components
    Webdox CLMS Brain
    1. April 14, 2026 at 7:09 PM UTCinvestigating

      We are currently investigating this issue.

    2. April 14, 2026 at 7:50 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. April 14, 2026 at 8:44 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. April 14, 2026 at 9:02 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    5. April 14, 2026 at 9:14 PM UTCresolved

      This incident has been resolved.

    Performance Degradation - High Response Latency

    Started March 25, 2026 at 6:37 PM UTC · 1h 24m

    IssuesMinor incident
    Affected components
    Webdox CLMS Third Party CollaborationWebdox CLMS APIWebdox CLMS PreviewWebdox Biometria FrontEndWebdox CLMS BackendWebdox CLMS SignatureWebdox CLMS FrontEndWebdox CLMS BrainWebdox CLMS PowerBIWebdox Biometria Backend
    1. March 25, 2026 at 6:37 PM UTCinvestigating

      We are currently investigating this issue.

    2. March 25, 2026 at 7:09 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. March 25, 2026 at 8:01 PM UTCresolved

      This incident has been resolved.

    Performance Degradation - High Response Latency

    Started March 11, 2026 at 3:34 PM UTC · 3h 6m

    IssuesMinor incident
    Affected components
    Webdox CLMS APIWebdox CLMS BackendWebdox CLMS FrontEnd
    1. March 11, 2026 at 3:34 PM UTCinvestigating

      Our engineering teams are currently reviewing the situation from our end. We are investigating the issue and will update you if we find any relevant information.

    2. March 11, 2026 at 3:47 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. March 11, 2026 at 5:07 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. March 11, 2026 at 6:40 PM UTCresolved

      This incident has been resolved.

    Performance Degradation - High Response Latency

    Started February 13, 2026 at 3:19 PM UTC · 3h 44m

    IssuesMinor incident
    Affected components
    Webdox CLMS Third Party CollaborationWebdox CLMS APIWebdox CLMS PreviewWebdox Biometria FrontEndWebdox CLMS BackendWebdox CLMS SignatureWebdox CLMS FrontEndWebdox CLMS BrainWebdox CLMS PowerBIWebdox Biometria Backend
    1. February 13, 2026 at 3:19 PM UTCinvestigating

      We are currently investigating reports of increased response times. Our engineering team is looking into the root cause. We apologize for the sluggishness and appreciate your patience.

    2. February 13, 2026 at 3:44 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. February 13, 2026 at 4:06 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. February 13, 2026 at 6:07 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    5. February 13, 2026 at 7:03 PM UTCresolved

      This incident has been resolved.

    Service Degradation: Cloudflare DNS

    Started November 18, 2025 at 11:54 AM UTC · 5h 16m

    OutageCritical incident
    Affected components
    Webdox CLMS Third Party CollaborationWebdox CLMS APIWebdox CLMS PreviewWebdox CLMS BackendWebdox CLMS SignatureWebdox CLMS FrontEndWebdox CLMS Brain
    1. November 18, 2025 at 11:54 AM UTCinvestigating

      We are currently experiencing issues with our DNS/CDN provider, Cloudflare. Our engineers are actively investigating the situation.

    2. November 18, 2025 at 12:10 PM UTCidentified

      We have received an update from our provider, Cloudflare, confirming network-wide errors. The current situation is as follows: Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly. We will provide another update as soon as more information is available from Cloudflare.

    3. November 18, 2025 at 12:44 PM UTCmonitoring

      We regret to report that we are once again experiencing intermittent access errors to the platform, linked to our provider. Our engineers are continuing to closely monitor the situation and are working with our provider to ensure full restoration of service. We appreciate your continued patience as we work to stabilize the connection.

    4. November 18, 2025 at 2:58 PM UTCmonitoring

      We have observed significant improvements in service reliability. Our provider, Cloudflare, has applied mitigations, and we are seeing our site functionality returning to normal. We consider the major impact resolved, but our engineers will continue to closely monitor the systems to ensure full stability. Thank you for your patience.

    5. November 18, 2025 at 5:11 PM UTCresolved

      This incident has been resolved.