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Webdox Clm outage history

50 recorded Webdox Clm incidents since May 2024, with official updates, affected components, duration and resolution information.

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API - Performance Degradation

Started June 24, 2026 at 1:10 PM UTC 8h 0m

IssuesMinor incident

Affected components

Webdox CLMS APIWebdox CLMS BackendWebdox CLMS Brain

June 24, 2026 at 1:10 PM UTCinvestigating
We are currently experiencing issues with our API that may be causing errors for some customers. Our team is actively investigating. We will provide updates as soon as we have more information.
June 24, 2026 at 1:49 PM UTCidentified
The issue has been identified and a fix is being implemented.
June 24, 2026 at 2:42 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 24, 2026 at 8:08 PM UTCmonitoring
We are continuing to monitor for any further issues.
June 24, 2026 at 9:10 PM UTCresolved
This incident has been resolved.

Service Disruption Whatsapp Integration

Started June 16, 2026 at 10:10 PM UTC 6h 21m

IssuesMinor incident

Affected components

Webdox CLMS Signature

June 16, 2026 at 10:10 PM UTCinvestigating
We are experiencing intermittent issues with our WhatsApp integration. Our engineering team is currently working on a fix.
June 16, 2026 at 10:48 PM UTCidentified
The issue has been identified and a fix is being implemented.
June 17, 2026 at 4:32 AM UTCresolved
This incident has been resolved.

API - Performance Degradation

Started June 4, 2026 at 6:27 PM UTC 2h 21m

IssuesMinor incident

Affected components

Webdox CLMS API

June 4, 2026 at 6:27 PM UTCinvestigating
We are currently experiencing issues with our API that may be causing errors for some customers. Our team is actively investigating. We will provide updates as soon as we have more information.
June 4, 2026 at 7:19 PM UTCidentified
The issue has been identified and a fix is being implemented.
June 4, 2026 at 7:56 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 4, 2026 at 8:49 PM UTCresolved
This incident has been resolved.

Signature - Performance Degradation

Started May 13, 2026 at 5:12 PM UTC 4h 7m

IssuesMinor incident

Affected components

Webdox CLMS Signature

May 13, 2026 at 5:12 PM UTCinvestigating
We are currently experiencing service intermittency. Our engineering team is actively working on the situation to restore normal operations
May 13, 2026 at 6:38 PM UTCinvestigating
We are continuing to investigate this issue.
May 13, 2026 at 7:55 PM UTCidentified
The issue has been identified and a fix is being implemented.
May 13, 2026 at 8:06 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
May 13, 2026 at 8:06 PM UTCmonitoring
We are continuing to monitor for any further issues.
May 13, 2026 at 9:19 PM UTCresolved
This incident has been resolved.

Performance Degradation - High Response Latency

Started April 28, 2026 at 2:29 PM UTC 4h 40m

OutageMajor incident

Affected components

Webdox CLMS APIWebdox CLMS BackendWebdox CLMS Signature

April 28, 2026 at 2:29 PM UTCinvestigating
We are currently investigating this issue.
April 28, 2026 at 3:39 PM UTCinvestigating
We are continuing to investigate this issue.
April 28, 2026 at 4:10 PM UTCidentified
The issue has been identified and a fix is being implemented.
April 28, 2026 at 5:19 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
April 28, 2026 at 6:39 PM UTCmonitoring
We are continuing to monitor for any further issues.
April 28, 2026 at 7:09 PM UTCresolved
This incident has been resolved.

Brain - Performance Degradation

Started April 22, 2026 at 4:52 PM UTC 2h 1m

IssuesMinor incident

Affected components

Webdox CLMS Brain

April 22, 2026 at 4:52 PM UTCinvestigating
We are currently investigating this issue.
April 22, 2026 at 5:03 PM UTCidentified
The issue has been identified and a fix is being implemented.
April 22, 2026 at 6:34 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
April 22, 2026 at 6:53 PM UTCresolved
This incident has been resolved.

Brain - Performance Degradation

Started April 14, 2026 at 7:09 PM UTC 2h 5m

OutageMajor incident

Affected components

Webdox CLMS Brain

April 14, 2026 at 7:09 PM UTCinvestigating
We are currently investigating this issue.
April 14, 2026 at 7:50 PM UTCidentified
The issue has been identified and a fix is being implemented.
April 14, 2026 at 8:44 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
April 14, 2026 at 9:02 PM UTCmonitoring
We are continuing to monitor for any further issues.
April 14, 2026 at 9:14 PM UTCresolved
This incident has been resolved.

Performance Degradation - High Response Latency

Started March 25, 2026 at 6:37 PM UTC 1h 24m

IssuesMinor incident

Affected components

Webdox CLMS Third Party CollaborationWebdox CLMS APIWebdox CLMS PreviewWebdox Biometria FrontEndWebdox CLMS BackendWebdox CLMS SignatureWebdox CLMS FrontEndWebdox CLMS BrainWebdox CLMS PowerBIWebdox Biometria Backend

March 25, 2026 at 6:37 PM UTCinvestigating
We are currently investigating this issue.
March 25, 2026 at 7:09 PM UTCidentified
The issue has been identified and a fix is being implemented.
March 25, 2026 at 8:01 PM UTCresolved
This incident has been resolved.

Performance Degradation - High Response Latency

Started March 11, 2026 at 3:34 PM UTC 3h 6m

IssuesMinor incident

Affected components

Webdox CLMS APIWebdox CLMS BackendWebdox CLMS FrontEnd

March 11, 2026 at 3:34 PM UTCinvestigating
Our engineering teams are currently reviewing the situation from our end. We are investigating the issue and will update you if we find any relevant information.
March 11, 2026 at 3:47 PM UTCidentified
The issue has been identified and a fix is being implemented.
March 11, 2026 at 5:07 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
March 11, 2026 at 6:40 PM UTCresolved
This incident has been resolved.

Performance Degradation - High Response Latency

Started February 13, 2026 at 3:19 PM UTC 3h 44m

IssuesMinor incident

Affected components

February 13, 2026 at 3:19 PM UTCinvestigating
We are currently investigating reports of increased response times. Our engineering team is looking into the root cause. We apologize for the sluggishness and appreciate your patience.
February 13, 2026 at 3:44 PM UTCidentified
The issue has been identified and a fix is being implemented.
February 13, 2026 at 4:06 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
February 13, 2026 at 6:07 PM UTCmonitoring
We are continuing to monitor for any further issues.
February 13, 2026 at 7:03 PM UTCresolved
This incident has been resolved.

Service Degradation: Cloudflare DNS

Started November 18, 2025 at 11:54 AM UTC 5h 16m

OutageCritical incident

Affected components

Webdox CLMS Third Party CollaborationWebdox CLMS APIWebdox CLMS PreviewWebdox CLMS BackendWebdox CLMS SignatureWebdox CLMS FrontEndWebdox CLMS Brain

November 18, 2025 at 11:54 AM UTCinvestigating
We are currently experiencing issues with our DNS/CDN provider, Cloudflare. Our engineers are actively investigating the situation.
November 18, 2025 at 12:10 PM UTCidentified
We have received an update from our provider, Cloudflare, confirming network-wide errors. The current situation is as follows: Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly. We will provide another update as soon as more information is available from Cloudflare.
November 18, 2025 at 12:44 PM UTCmonitoring
We regret to report that we are once again experiencing intermittent access errors to the platform, linked to our provider. Our engineers are continuing to closely monitor the situation and are working with our provider to ensure full restoration of service. We appreciate your continued patience as we work to stabilize the connection.
November 18, 2025 at 2:58 PM UTCmonitoring
We have observed significant improvements in service reliability. Our provider, Cloudflare, has applied mitigations, and we are seeing our site functionality returning to normal. We consider the major impact resolved, but our engineers will continue to closely monitor the systems to ensure full stability. Thank you for your patience.
November 18, 2025 at 5:11 PM UTCresolved
This incident has been resolved.

Email notification issue

Started October 31, 2025 at 1:34 AM UTC 15m

IssuesMinor incident

Affected components

Mailgun SMTP

October 31, 2025 at 1:34 AM UTCinvestigating
We are experiencing some intermittency with our email provider and are currently working to resolve the problem.
October 31, 2025 at 1:40 AM UTCidentified
The issue has been identified and a fix is being implemented.
October 31, 2025 at 1:44 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
October 31, 2025 at 1:49 AM UTCresolved
This incident has been resolved.

High Response Time Brain Companion

Started October 23, 2025 at 10:37 PM UTC 1h 24m

IssuesMinor incident

Affected components

Webdox CLMS Brain

October 23, 2025 at 10:37 PM UTCinvestigating
We are currently investigating an issue with our DeepInfra service.
October 23, 2025 at 11:26 PM UTCidentified
The issue has been identified and a fix is being implemented.
October 23, 2025 at 11:53 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
October 24, 2025 at 12:01 AM UTCresolved
This incident has been resolved.

High Response Time Brain Companion

Started September 24, 2025 at 11:37 PM UTC 1h 6m

IssuesMinor incident

Affected components

Webdox CLMS Brain

September 24, 2025 at 11:37 PM UTCinvestigating
We are currently investigating an issue with our DeepInfra service.
September 24, 2025 at 11:54 PM UTCidentified
We have identified the source of the issue. We are working on a fix.
September 25, 2025 at 12:34 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
September 25, 2025 at 12:43 AM UTCresolved
This incident has been resolved.

High Response Time Brain Companion

Started September 9, 2025 at 3:57 PM UTC 3h 57m

IssuesMinor incident

Affected components

Webdox CLMS Brain

September 9, 2025 at 3:57 PM UTCinvestigating
We are currently investigating this issue.
September 9, 2025 at 4:45 PM UTCidentified
We are currently investigating an issue with our Pinecone service.
September 9, 2025 at 7:00 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
September 9, 2025 at 7:54 PM UTCresolved
This incident has been resolved.

High Response Time

Started August 19, 2025 at 10:31 PM UTC 23m

IssuesMinor incident

Affected components

Webdox CLMS APIWebdox CLMS Backend

August 20, 2025 at 2:43 AM UTCinvestigating
We are currently investigating this issue.
August 20, 2025 at 2:44 AM UTCidentified
The issue has been identified and a fix is being implemented.
August 20, 2025 at 2:44 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 20, 2025 at 2:44 AM UTCresolved
This incident has been resolved.

High Response Time

Started August 12, 2025 at 7:24 PM UTC 18m

IssuesMinor incident

Affected components

Webdox CLMS BackendWebdox CLMS FrontEnd

August 12, 2025 at 7:24 PM UTCinvestigating
We are currently investigating this issue.
August 12, 2025 at 7:33 PM UTCidentified
The issue has been identified and a fix is being implemented.
August 12, 2025 at 7:33 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 12, 2025 at 7:42 PM UTCresolved
This incident has been resolved.

External Services : Provider [EC][COL] [PER]- Verifik

Started July 28, 2025 at 12:46 PM UTC 1d 1h

Pending

Affected components

[COL] - Verifik[PE] - Verifik[EC] - Verifik

July 28, 2025 at 12:46 PM UTCinvestigating
External Identity Verification "Verifik" service for Ecuador, Colombia and Peru Customers experiencing Degraded Performance
July 28, 2025 at 12:51 PM UTCidentified
External Services "Verifik" Response With Status Request timed out,This issue Ongoing monitoring in progress. Updates will be provided as they become available.
July 28, 2025 at 4:36 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
July 29, 2025 at 2:01 PM UTCresolved
This incident has been resolved.

High Response Time

Started July 18, 2025 at 3:46 PM UTC 2h 58m

IssuesMinor incident

Affected components

Webdox CLMS APIWebdox CLMS PreviewWebdox CLMS BackendWebdox CLMS SignatureWebdox CLMS FrontEnd

July 18, 2025 at 3:46 PM UTCinvestigating
We are currently investigating this issue.
July 18, 2025 at 6:00 PM UTCidentified
Our external Cloud Provider Service Google is currently experiencing elevated latency and error rates for several Cloud services in some region. See More Details : https://status.cloud.google.com/incidents/8cY8jdUpEGGbsSMSQk7J
July 18, 2025 at 6:04 PM UTCmonitoring
The Cloud infrastructure provider (GCP) has identified and resolved the cause of the incident. Services have been restored in most regions. We Continue Monitoring and evaluate services performance and response that may impact in our operations in CLM Platform.
July 18, 2025 at 6:44 PM UTCresolved
This incident has been resolved.

External Services : Twilio SMS

Started July 17, 2025 at 2:37 PM UTC 5d 22h

Pending

July 17, 2025 at 2:37 PM UTCmonitoring
Third-Party External Provider Twilio Have Delivery delays when sending messages SMS to Middle East & Africa see: https://status.twilio.com/
July 23, 2025 at 12:56 PM UTCmonitoring
We are continuing to monitor for any further issues.
July 23, 2025 at 12:56 PM UTCresolved
This incident has been resolved.

Webdox Clm outage history and incident timeline | Uptimus