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    Webexpenses outage history

    7 recorded Webexpenses incidents since July 2024, with official updates, affected components, duration and resolution information.

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    Wise Payments - Issues updating addresses - US Only

    Started April 3, 2025 at 4:27 PM UTC · 14h 55m

    Pending
    Affected components
    Payments
    1. April 3, 2025 at 4:27 PM UTCinvestigating

      Wise are currently experiencing a technical issue where some API users are not able to create/update address. This only impacts Webexpenses users who are paid in USD. Their team is already working on a solution.

    2. April 4, 2025 at 7:22 AM UTCresolved

      Wise have resolved the issue

    Wise Payments - Global transfers

    Started March 25, 2025 at 1:10 PM UTC · 1h 8m

    Pending
    Affected components
    Payments
    1. March 25, 2025 at 1:10 PM UTCinvestigating

      Wise have informed us that they are currently experiencing an issue affecting global transfers. Their team is working to fix this as soon as possible.

    2. March 25, 2025 at 2:17 PM UTCmonitoring

      A fix has been implemented and Wise are monitoring the results.

    3. March 25, 2025 at 2:18 PM UTCresolved

      This incident has been resolved.

    Wise Payments - Delayed transfers

    Started March 3, 2025 at 5:53 PM UTC · 15h 20m

    Pending
    Affected components
    Payments
    1. March 3, 2025 at 5:53 PM UTCinvestigating

      Wise have informed us that they are currently experiencing an issue affecting transfer funding and payouts across all regions, resulting in delays. Their team is working to fix this as soon as possible.

    2. March 4, 2025 at 9:13 AM UTCresolved

      Wise have resolved this challenge.

    Issue with transfers to EUR - Wise Payments

    Started February 28, 2025 at 11:54 AM UTC · 3h 48m

    IssuesMinor incident
    Affected components
    Payments
    1. February 28, 2025 at 11:54 AM UTCidentified

      Wise have made us aware of an issue affecting EUR payments. This is caused by a technical issue with one of their banking partners. As a result, transfers in EUR may be taking longer than usual to arrive. Please be assured that we are actively monitoring Wise's updates on the situation and will update the status accordingly.

    2. February 28, 2025 at 3:42 PM UTCresolved

      Wise have now resolved this challenge.

    Intermittent API response

    Started February 18, 2025 at 5:40 PM UTC · 5d 23h

    IssuesMinor incident
    Affected components
    APIAPI
    1. February 18, 2025 at 5:40 PM UTCidentified

      We have identified an issue where the Webexpenses API is failing to respond to requests on an intermittent basis. We are currently working on a fix for this challenge.

    2. February 24, 2025 at 5:12 PM UTCresolved

      We have identified and resolved an intermittent performance issue with our API.

    Database Maintenance

    Started August 9, 2024 at 5:06 PM UTC · 35m

    IssuesMinor incident
    Affected components
    Website
    1. August 9, 2024 at 5:06 PM UTCinvestigating

      Database maintenance could cause system slowdown. We're expecting this to last for an hour at least.

    2. August 9, 2024 at 5:17 PM UTCmonitoring

      Improved database performance seen. Monitoring.

    3. August 9, 2024 at 5:41 PM UTCresolved

      This incident has been resolved.

    Inability to login

    Started July 4, 2024 at 10:30 PM UTC · 9h 58m

    OutageCritical incident
    Affected components
    Website
    1. July 5, 2024 at 8:02 AM UTCinvestigating

      We are currently investigating an outage preventing logins, this is a priority item that will be addressed and communicated accordingly.

    2. July 5, 2024 at 8:29 AM UTCresolved

      We have identified and resolved the login issue, system access has been restored.