Webshare outage history

We're observing an increased amount of proxy errors.

We have identified the cause of the issue and deployed a fix. We are monitoring to confirm that service is fully restored.

We're investigating persistent proxy errors related to the original incident.

The secondary source of errors was identified and fixed. We're monitoring for errors.

All systems are operational.

We're investigating elevated error rates on new user signups.

The issue has been resolved and we're no longer observing increased error rates. The team is monitoring the situation.

Confirmed the issues are resolved.

Between 17:01 and 17:54 UTC on July 28, customers experienced connection failures on proxy traffic and errors accessing the dashboard and API. The cause was an internal provisioning operation that placed excessive load on our proxy allocation system, which degraded proxy authentication. Service was fully restored at 17:54 UTC, after approximately 53 minutes of impact. We are following up internally to prevent a recurrence.

Resolved at 17:54 UTC. Proxy traffic, dashboard and API are operating normally.

We've observed an increase in proxy and API error rate.

We've identified the source of the issue and applied a fix. We're monitoring to confirm full recovery.

This incident is now resolved. The fix has been confirmed and all systems are operating normally.

We're observing high proxy error rate.

We've identified the root cause and we're working on recovering our services.

All system metrics are back to normal.

Proxy error rate is low, but users are reporting issues logging into dashboard.webshare.io.

We're observing increased proxy error rate.

We're working to recover the system.

Proxy servers are back online and working normally. We are now working on bringing the dashboard back online as well.

All issues have been resolved. We are monitoring the system.

All the issues are resolved, the system is back to normal.

During a maintenance operation on one of our cluster nodes, the orchestrator entered a retry loop trying to reassign tasks that referenced a previous node identity. This blocked new task placement across the cluster for approximately 30 minutes, briefly affecting the availability of some services.

The issue has been mitigated and our services have returned to normal capacity. We are continuing to monitor the platform closely to ensure full stability and will provide a final update shortly.

All services have returned to normal capacity. We have confirmed stability throughout our monitoring period.

We've observing increased error rates in proxy requests.

We've remedied the issue. We're actively monitoring our systems.

We're observing increased error rates again. We've identified the issue and we're working on a fix.

We've deployed a fix and error rates are back to normal.

All systems are fully operational.

We've identified an issue causing elevated API error rates. A fix is being rolled out.

We've rolled out a fix that resolved the issue.

We are investigating an increase failure rate and slow dashboard

We've identified the issue and deployed a fix

We've implemented the fix and we are monitoring

proxy server and dashboard fully operational

We've identified an increased proxy error rate and we are identifying the root cause

We've identified the issue and implemented a fix

We are monitoring the system.

Proxy server and dashboard fully operational

We are experiencing issues with some of hour datacenters that affect the proxy usage and dashboard

We've identified the issue and implemented a fix

We are monitoring the system, proxy server and dashboard are operational.

Platform is completely operational

We are experiencing degraded performance in Dashboard and API. The incident is being investigated.

The problem has been identified and fixed. The service has recovered. We will continue monitoring the service.

Systems are stable.

A deployment caused degraded API and proxy performance, we're reverting the changes to mitigate.

We've reverted the changes and are observing recovery. We'll continue to monitor the services as they fully recover.

We've confirmed full recovery.

We're investigating degraded dashboard and proxy performance.

We've addressed the issue and are monitoring the situation.

Systems are stable.

Proxy list might load slow

We've identified the issue, fixed it and we are monitoring it.

Dashboard is fully operational.

We have identified a slower proxylist load times and we are investigating the cause.

We've fixed the issue and we are monitoring.

All systems are operating normally.

We are experiencing degraded performance, we've identified the issue and fixing it.

We've fixed the issue. We are monitoring.

After monitoring for a while, everything is working as expected.

We're investigating degraded API and proxy performance.

All systems are operational. We're actively monitoring for further issues.

Issue is resolved

We're investigating degraded API and proxy performance.

All systems are operational. We're actively monitoring for further issues.

Issues resolved

We're investigating degraded API and proxy performance.

We've paused updates to proxy lists while we implement a fix. Proxies are back to normal operation.

All systems are operational. We're actively monitoring for further issues.

Issues resolved.