Welocalize outage history

MT+ in Legal Studio is currently experiencing degraded service due to an issue with a third-party provider, which may temporarily prevent you from performing MT+ file translations in the platform. Our team is aware and is making every effort to resolve this as quickly as possible.

While our third-party provider remains in a degraded state, we have prioritized a hotfix to allow our MT+ services to adapt to this degraded state. This hotfix is being deployed now. Once deployed we will monitor the service to ensure restored functionality.

MT+ File Translation requests are now completing successfully. We will continue to monitor the issue.

This incident has been resolved.

Legal Studio is currently experiencing degraded service due to an issue with a third-party provider, which may temporarily prevent you from starting new patent and litigation projects in the platform. Our team is aware and is making every effort to resolve this as quickly as possible.

We are continuing to investigate this issue.

This issue has been resolved.

This incident has been resolved.

Sharefile is currently experiencing issues. No ETA yet from Progress on a fix on this issue.

Pantheon sharefile integration is operating normally, but user web access is currently unavailable.

ShareFile (Progress Software) continues to investigate the issue and has not provided a resolution timeline yet. We'll update here as we learn more.

Sharefile has resolved the issue, and users are able to login again. We'll continue to monitor the status to ensure there are no lingering effects.

Sharefile has resolved the issue, and users are able to login again. You can use the Sharefile website again without issues.

We are currently investigating reports of slow performance with Relay.

The root cause has been identified, and a fix is under way. We will update as soon as we have more information.

We are continuing to work on a fix for this issue.

The Pantheon performance initiative is ongoing, a number of areas for performance and stability improvements have been identified. We will update again when the improvements have been implemented and validated.

Pantheon is now responding significantly faster following recent improvements to how we cache and retrieve data and handle API requests. We have also improved how Pantheon handles work that runs behind the scenes, such as file processing, status updates, and automated workflows. Users should see common tasks—viewing project details, accepting projects, loading dashboards feel more consistent and responsive throughout Pantheon. We will continue to monitor and identify additional areas of improve Pantheon's performance. If you experience any specific issues, please submit a ticket with details (screenshots, time stamps, steps to reproduce, etc.) and we will investigate.

The table below shows one of the measured performance metrics, representing average request response time. Average response time is the measure of how long the Pantheon API requires to respond to an action. Lower response time translates into faster interaction. Overall, in the last two weeks, it has improved by 53%. Day # of Requests AVG Response Time (ms) 6/10/26 3,880,501 460.6 6/16/26 4,267,313 326.8 6/23/26 3,512,703 214.9

Response times have continued to improve and have remained stable within target over the past several weeks. This issue is now resolved. Day: 6/10/26 — # of Requests: 3,880,501 — AVG Response Time (ms): 460.6 Day: 6/16/26 — # of Requests: 4,267,313 — AVG Response Time (ms): 326.8 Day: 6/23/26 — # of Requests: 3,512,703 — AVG Response Time (ms): 214.9 Day: 6/30/26 — # of Requests: 4,329,002 — AVG Response Time (ms): 188.0 Day: 7/07/26 — # of Requests: 3,675,799 — AVG Response Time (ms): 166.9 Overall, response time has improved 64% since we began tracking this issue. Pantheon continues to respond quickly and consistently across Relay and Junction. We will keep monitoring performance going forward. If you experience any specific issues, please submit a ticket with details (screenshots, timestamps, steps to reproduce, etc.) and we will investigate.

Please be aware that an ISP issue has affected a small number of services. The known affected services are: JIRA Tracker Scania MT Portal China Proxy Server OCR/Abby Hotfolder We are also aware of some users having password reset difficulties that are also related to this issue. We are currently investigating with our ISP and will update as we know more.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Microsoft is reporting service degradation impacting the Exchange Online, Sharepoint, and OneDrive services. Users may experience issues when using Outlook desktop to send/receive emails, or accessing Sharepoint/onedrive web portals.

Microsoft has restored the underlying services to a healthy state, but users may continue to experience issues as load balancing handles moving traffic to healthy infrastructure.

This incident has been resolved.

A widespread internet outage (Cloudflare) is currently affecting access to a number of Welocalize systems including Zendesk and Workday. Cloudflare are currently working on a fix.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Workday is reporting performance/system issues on their platform, impacting the Welocalize Workday production and sandbox tenants. Please be advised that Welocalize users are not able to access Workday at this time. Workday is working on a resolution. We will post updates as we receive them from the Workday team.

Workday confirms that the service has returned to normal.

We are investigating an incident that is blocking new logins to Welocalize Okta apps. This impacts any app accessible via the identity.welocalize.com Okta tenant.

We've identified the cause of the event and are working on remediation. We've also engaged the vendor for additional support.

Remediation efforts are still underway. Users outside of welocalize.com may receive emails to reset their passwords, which is an expected part of the recovery process.

Remediation work is complete and user access to identity.welocalize.com is restored. We'll continue monitoring for further issues.

This incident has been resolved.

We are currently investigating this issue.

We are continuing to investigate this issue.

This incident has been resolved.

Microsoft is currently experiencing an issue with some of their features, and services on MS 365. No ETA for a fix as of yet.

A fix has been implemented and we are monitoring the results.

MS has reported this issue as resolved.

We are currently investigating an issue that is preventing users from authenticating into Relay / Junction.

We've identified and resolved the cause of the failed authentications. We'll continue to monitor for any remaining issues.

This incident has been resolved.

We are currently investigating an issue that is causing increased error rates and latency for tasks in Relay.

We have identified the cause of the issue causing slow performance and have implemented changes to mitigate the issue. We are working on a permanent fix in code and will update the case when that has been released.

We have been monitoring system performance closely since the changes were implemented and see all metrics back to their expected levels.

IT Engineering is aware of the current problems with Relay/Junction/Pantheon and are investigating.

we are continuing to investigate the cause of the issues

We have identified the underlying cause of the outage and are working with our support partners to resolve the issue. We are not able to provide an ETA for resolution at this point

We continue to work with our support partners to troubleshoot the affected component. We are not able to provide an ETA for resolution at this time.

We have successfully restored some services and are beginning to see error rates clear. We will continue restoration efforts and update when systems are fully available again.

All services have been restored. We will continue to monitor systems closely and correct any issues that arise.

This incident has been resolved.

We are currently investigating an issue with Really slow performance and server response timeouts.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating instances of users receiving timeout errors in Relay when performing standard project tasks.

The issue has been identified and a fix is being implemented.

We have implemented fixes to address several sources of the timeout errors and will deploy additional fixes in the next few days to address the remaining issues.

A fix has been implemented and we are monitoring the results.

We have identified and fixed several items that were causing elevated error rates in Relay. We believe this issue is resolved, but if you continue to experience errors, please submit a new ticket to Zendesk.

Some users may experience multiple issues with their Microsoft Teams. Microsoft is investigating this issue, no ETA for a fix at this time

Microsoft has identified the problem and is working on a fix

MS has implemented a fix and is monitoring if this is resolved.

This incident has been resolved.

Vendors going through the onboarding process may experience issues. We are currently investigating.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Sharefile is experiencing an outage right now. They are investigating the problem. No ETA for a fix at this time.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.