Westpac New Zealand outage history

Some customers are experiencing difficulty accessing Westpac One online banking. Our technical teams are urgently investigating. We apologise for the inconvenience.

This incident has been resolved.

We are aware that some customers are experiencing issues with delayed payments. We apologise for any inconvenience caused, and are working hard to resolve the issue as soon as possible,

We are continuing to work on a fix for this issue.

This incident has been resolved.

Due to a technical issue, International Money Transfers are intermittently unavailable. We're urgently working to fix this issue and apologise for the inconvenience.

This incident has been resolved.

We're aware of an issue currently affecting access to Westpac One digital banking. Our tech teams are engaged and are working to urgently fix this issue. We apologise for the inconvenience.

This incident has been resolved.

Some customers are reporting difficulty accessing Westpac One digital banking. Our tech team is looking into this with urgency. We apologise for the inconvenience.

Business Online (BOL) is currently unavailable. Our tech team is investigating. We apologise for the inconvenience.

This incident has been resolved.

Some customers are reporting issues logging on to Westpac One digital banking. This appears to be intermittent. Please wait a few mintues and then try again. We apologise for the inconvenience.

This incident has been resolved.

Due to a technical issue, Westpac One digital banking is currently unavailable. We apologise for the inconvenience, our tech teams are working urgently to resolve this issue.

This incident has been resolved.

Due to a technical issue, Westpac One digital banking is currently unavailable. We apologise for the inconvenience, our tech teams are looking into this with urgency.

Due to a technical issue, Westpac One digital banking, Westpac One Business, and Business Online are currently unavailable. Card services and ATMS are unaffected and scheduled payments are working as normal. Our Contact Centre is open for urgent queries but please be aware that we're experiencing significant queues and wait times. We apologise for the inconvenience, our tech teams are working urgently to resolve this issue.

We are continuing to investigate this issue.

Update: This issue has been resolved and access to Westpac One has been restored. We sincerely apologise for the inconvenience.

Due to a technical issue, Westpac One digital banking is currently unavailable. Our tech team is working to fix this as soon as possible. We apologise for the inconvenience.

This incident has been resolved.

Westpac One Business is currently unavailable. Tech teams are engaged and are working to fix this as soon as possible. We apologise for the inconvenience.

This incident has been resolved.

We are aware some customers are having trouble seeing their online banking transactions. We are working urgently to identify and fix the issue, and thank customers for their patience. Our contact centre is also currently unable to receive calls, so please check this page and Facebook for updates.

We are continuing to investigate this issue.

This incident has been resolved.

We’re aware a small number of customers are experiencing delays with inward payments. Our tech team is urgently investigating and working to fix this. We expect to provide an update first thing tomorrow. We apologise for any inconvenience.

All outbound payments are flowing as normal, however a small number of inbound payments to Westpac customers are still delayed. Our tech team is working urgently to fix this and we will provide an update later this morning. We apologise for any inconvenience.

UPDATE: This issue has been resolved and all payments have been processed into accounts. We apologise for the delay and the inconvenience.

Westpac One digital banking is currently unavailable. Our tech team is looking into this with urgency. We apologise for the inconvenience.

This incident has been resolved.

Transfers in Westpac One are experiencing intermittent failures. We apologise for the inconvenience. ATMs, Saturday branches and our Contact Centre are operational so please get in touch for urgent transfers.

UPDATE: We’re continuing to work on the intermittent Transfers and access issues to Westpac One Digital Banking. We sincerely apologise as we know this has been a frustrating afternoon for many. A lot of transfers are completing so if your transfer doesn’t work, please wait a while and try again. Alternatively, one workaround is to make a Payment to yourself, rather than a transfer. Select Pay and enter the account number of your desired account. We appreciate this is a more cumbersome process but our Tech team is working hard on the issue and we hope to have usual service restored in the near future. Again, our apologies for the continued disruption.

This incident has been resolved.

Some customers are currently experiencing difficulties accessing Westpac One digital banking. Our tech teams are looking into this with urgency. We apologise for the inconvenience.

This incident has been resolved.

Some customers are currently unable to access our Westpac One app on iPhone/iOS. This outage appears to only be affecting iOS or iPhone users. Customers can still access Westpac One via Android devices or via a web browser. Our tech teams are looking into this with urgency. We apologise for the inconvenience

This incident has been resolved.

Some customers are experiencing difficulty accessing Westpac One digital banking. Our tech team is looking into this with urgency. We apologise for the inconvenience.

This incident has been resolved.

Due to a third-party issue, calls to our Contact Centre are currently being disconnected before they're able to be transferred to one of our team. Our tech teams are working on a fix. We apologise for the inconvenience.

We are continuing to investigate this issue.

This incident has been resolved.

A small number of customers are currently unable to access Westpac One digital banking. While the issue has been resolved for the majority of those affected, we appreciate this is frustrating for the remaining affected customers and we apologise for the inconvenience. Our team are working urgently to resolve this. If you require urgent help with your banking, please call us on 0800 400 600. If you are overseas, please call us on +64 9 912 8000 and we'll reimburse you for the cost of your call.

This incident has been resolved.