Westpac New Zealand outage history

Some customers are experiencing difficulties logging in to Westpac One digital banking. We apologise for the inconvenience and are looking into the issue with urgency.

This incident has been resolved.

Technical payment issues from earlier this week have been resolved. If you have any residual issues with your accounts please call us on 0800 400 600 for individual support. We apologise for any disruption this has caused.

Payments issues from last week have been resolved and balances are correct. If you have any residual issues with your accounts or timelines, please call us on 0800 400 600 for individual support. We apologise for any disruption this has caused.

This incident has been resolved.

Due to a technical issue, Westpac One digital banking is currently unavailable. Our tech teams are urgently investigating. We apologise for the inconvenience.

Westpac One digital banking is now working normally. However, we're working urgently to process some payments that were delayed overnight. Thank you for your patience while we resolve this.

As we work to resolve this issue, we are aware of intermittent access to Westpac One and issues with some payments missing or showing incorrectly in Westpac One, as well as a small number of ATMs offline. We're very sorry for any impacts this is causing to your banking. Please be assured we're working as hard as we can to fix this issue.

UPDATE 12.20PM: Access to Westpac One has been restored and the team continues to work through residual impacts from this morning’s outage including clearing held payments and working to rectify timelines. We sincerely apologise for the disruption.

UPDATE 3.15PM: Westpac One transaction histories continue to be remedied over the day as payment and transaction files are processed. We’re expecting all issues to be resolved and positions completely correct by tomorrow morning. If you’re impacted and need urgent support today, please reach out to our Contact Centre but please note, we’re experiencing extended wait times due to demand. Our sincere apologies to anyone who's been affected - we know this can be frustrating and we thank you for your patience.

We are continuing to work on a fix for this issue.

We have resolved the issues with Westpac One and most customers’ account positions should now be showing correctly. However, if your positions are still showing incorrectly, please call us on 0800 400 600. Thank you for your patience as we work through a higher than usual volume of calls, and apologies again for any impacts this has had on your banking.

This incident has been resolved.

Due to a technical issue, Westpac One digital banking is currently unavailable. We apologise for the inconvenience, our tech teams are working urgently to resolve this issue.

This incident has been resolved.

Due to a technical issue, text messages for some Westpac One security codes are currently unavailable. We're urgently working to fix this issue and apologise for the inconvenience.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Some customers are experiencing difficulty accessing Westpac One online banking. Our technical teams are urgently investigating. We apologise for the inconvenience.

This incident has been resolved.

We are aware that some customers are experiencing issues with delayed payments. We apologise for any inconvenience caused, and are working hard to resolve the issue as soon as possible,

We are continuing to work on a fix for this issue.

This incident has been resolved.

Due to a technical issue, International Money Transfers are intermittently unavailable. We're urgently working to fix this issue and apologise for the inconvenience.

This incident has been resolved.

We're aware of an issue currently affecting access to Westpac One digital banking. Our tech teams are engaged and are working to urgently fix this issue. We apologise for the inconvenience.

This incident has been resolved.

Some customers are reporting difficulty accessing Westpac One digital banking. Our tech team is looking into this with urgency. We apologise for the inconvenience.

Business Online (BOL) is currently unavailable. Our tech team is investigating. We apologise for the inconvenience.

This incident has been resolved.

Some customers are reporting issues logging on to Westpac One digital banking. This appears to be intermittent. Please wait a few mintues and then try again. We apologise for the inconvenience.

This incident has been resolved.

Due to a technical issue, Westpac One digital banking is currently unavailable. We apologise for the inconvenience, our tech teams are working urgently to resolve this issue.

This incident has been resolved.

Due to a technical issue, Westpac One digital banking is currently unavailable. We apologise for the inconvenience, our tech teams are looking into this with urgency.

Due to a technical issue, Westpac One digital banking, Westpac One Business, and Business Online are currently unavailable. Card services and ATMS are unaffected and scheduled payments are working as normal. Our Contact Centre is open for urgent queries but please be aware that we're experiencing significant queues and wait times. We apologise for the inconvenience, our tech teams are working urgently to resolve this issue.

We are continuing to investigate this issue.

Update: This issue has been resolved and access to Westpac One has been restored. We sincerely apologise for the inconvenience.

Due to a technical issue, Westpac One digital banking is currently unavailable. Our tech team is working to fix this as soon as possible. We apologise for the inconvenience.

This incident has been resolved.

Westpac One Business is currently unavailable. Tech teams are engaged and are working to fix this as soon as possible. We apologise for the inconvenience.

This incident has been resolved.

We are aware some customers are having trouble seeing their online banking transactions. We are working urgently to identify and fix the issue, and thank customers for their patience. Our contact centre is also currently unable to receive calls, so please check this page and Facebook for updates.

We are continuing to investigate this issue.

This incident has been resolved.

We’re aware a small number of customers are experiencing delays with inward payments. Our tech team is urgently investigating and working to fix this. We expect to provide an update first thing tomorrow. We apologise for any inconvenience.

All outbound payments are flowing as normal, however a small number of inbound payments to Westpac customers are still delayed. Our tech team is working urgently to fix this and we will provide an update later this morning. We apologise for any inconvenience.

UPDATE: This issue has been resolved and all payments have been processed into accounts. We apologise for the delay and the inconvenience.

Westpac One digital banking is currently unavailable. Our tech team is looking into this with urgency. We apologise for the inconvenience.

This incident has been resolved.

Transfers in Westpac One are experiencing intermittent failures. We apologise for the inconvenience. ATMs, Saturday branches and our Contact Centre are operational so please get in touch for urgent transfers.

UPDATE: We’re continuing to work on the intermittent Transfers and access issues to Westpac One Digital Banking. We sincerely apologise as we know this has been a frustrating afternoon for many. A lot of transfers are completing so if your transfer doesn’t work, please wait a while and try again. Alternatively, one workaround is to make a Payment to yourself, rather than a transfer. Select Pay and enter the account number of your desired account. We appreciate this is a more cumbersome process but our Tech team is working hard on the issue and we hope to have usual service restored in the near future. Again, our apologies for the continued disruption.

This incident has been resolved.