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    Wink outage history

    48 recorded Wink incidents since March 2019, with official updates, affected components, duration and resolution information.

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    App notifications not being received

    Started September 16, 2024 at 5:41 PM UTC · 90d 9h

    OutageMajor incident
    Affected components
    Wink Core API
    1. September 16, 2024 at 5:41 PM UTCinvestigating

      We are currently investigating this issue.

    2. December 12, 2024 at 4:44 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. December 16, 2024 at 3:18 AM UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Started June 26, 2024 at 12:20 AM UTC · 18h 11m

    OutageMajor incident
    Affected components
    Alexa IntegrationGoogle Home IntegrationWink Hub API
    1. June 26, 2024 at 12:20 AM UTCinvestigating

      We are currently investigating this issue.

    2. June 26, 2024 at 5:18 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. June 26, 2024 at 6:31 PM UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Started December 18, 2023 at 4:58 PM UTC · 9d 4h

    OutageMajor incident
    Affected components
    Alexa IntegrationGoogle Home IntegrationWink Hub API
    1. December 18, 2023 at 4:58 PM UTCinvestigating

      We are currently investigating an issue with controlling Hub-connected devices.

    2. December 22, 2023 at 11:40 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. December 24, 2023 at 7:14 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. December 27, 2023 at 9:19 PM UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Started October 7, 2023 at 10:32 PM UTC · 3d 0h

    OutageCritical incident
    Affected components
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration
    1. October 7, 2023 at 10:32 PM UTCinvestigating

      We are investigating issues with logging in and controlling devices.

    2. October 10, 2023 at 4:31 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. October 10, 2023 at 11:11 PM UTCresolved

      This incident has been resolved.

    Hub API Connectivity Issues

    Started August 29, 2023 at 2:49 AM UTC · 3d 3h

    Pending
    Affected components
    Alexa IntegrationGoogle Home IntegrationWink Hub API
    1. August 29, 2023 at 2:49 AM UTCinvestigating

      We are currently investigating this issue.

    2. September 1, 2023 at 6:35 AM UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Started August 4, 2023 at 3:43 PM UTC · 3d 0h

    OutageCritical incident
    Affected components
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationIFTTT Integration
    1. August 4, 2023 at 3:43 PM UTCinvestigating

      We are currently investigating an issue with accessing and controlling Wink-connected devices.

    2. August 4, 2023 at 9:31 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. August 6, 2023 at 12:53 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. August 7, 2023 at 4:08 PM UTCresolved

      This incident has been resolved.

    Wink App & Device Connectivity/Control Issues

    Started May 13, 2023 at 1:12 AM UTC · 25d 13h

    OutageCritical incident
    Affected components
    Wink Core APIAlexa IntegrationGoogle Home Integration
    1. May 13, 2023 at 1:12 AM UTCinvestigating

      We are currently investigating issues with logging into/controlling devices within the Wink App as well as voice commands failing.

    2. May 13, 2023 at 1:14 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. May 15, 2023 at 9:27 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. June 6, 2023 at 3:18 AM UTCidentified

      We are continuing to work on a fix for this issue.

    5. June 6, 2023 at 2:50 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. June 7, 2023 at 3:07 PM UTCresolved

      This incident has been resolved.

    Philips Hue Control Issues

    Started March 29, 2023 at 1:39 PM UTC · 7d 7h

    OutageMajor incident
    Affected components
    Wink Core API
    1. March 29, 2023 at 1:39 PM UTCinvestigating

      We are investigating an incident affecting some accounts which is preventing control and re-linking of Philips Hue devices.

    2. April 5, 2023 at 9:06 PM UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Started November 14, 2022 at 5:46 PM UTC · 179d 7h

    OutageCritical incident
    Affected components
    Wink Core API
    1. November 14, 2022 at 5:46 PM UTCinvestigating

      We are currently investigating this issue.

    2. November 22, 2022 at 1:13 AM UTCinvestigating

      We are currently investigating connectivity issues for Wink-connected devices. Hubs and other devices may periodically disconnect and automatically reconnect to the Wink platform.

    3. January 7, 2023 at 1:48 PM UTCinvestigating

      We are continuing to investigate intermittent connectivity issues for Wink-connected devices. Hubs and other devices may periodically disconnect and automatically reconnect to the Wink platform.

    4. May 13, 2023 at 1:13 AM UTCinvestigating

      We are continuing to investigate this issue.

    5. May 13, 2023 at 1:16 AM UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Started September 29, 2022 at 2:46 PM UTC · 8d 5h

    OutageMajor incident
    Affected components
    Wink Hub API
    1. September 29, 2022 at 2:46 PM UTCinvestigating

      We are currently investigating an issue controlling Hub-connected devices.

    2. October 7, 2022 at 8:41 PM UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Started July 1, 2022 at 1:09 AM UTC · 26d 16h

    OutageCritical incident
    Affected components
    Sensi integrationWink Core APIwink.comHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration
    1. July 1, 2022 at 1:09 AM UTCidentified

      The issue has been identified and our team is working on a fix.

    2. July 12, 2022 at 4:09 PM UTCidentified

      We are continuing to work on a fix for our connectivity issues. We will post here when we have a resolution.

    3. July 22, 2022 at 3:15 PM UTCidentified

      A resolution is currently being applied and we anticipate that our core systems and websites will be back online in the coming days.

    4. July 25, 2022 at 10:09 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. July 27, 2022 at 2:59 AM UTCidentified

      We have identified an issue regarding password resets, and we are working on a fix. All other issues have been resolved.

    6. July 27, 2022 at 5:12 PM UTCresolved

      This incident has been resolved.

    Password Reset and Account Confirmation Email Disruption

    Started March 1, 2021 at 10:53 PM UTC · 114d 16h

    Pending
    1. March 1, 2021 at 10:53 PM UTCinvestigating

      We are currently investigating an issue with emails not being sent for Password Resets, Account Confirmations, and Robot effects.

    2. June 24, 2021 at 3:32 PM UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Started January 25, 2021 at 2:19 PM UTC · 10d 5h

    OutageCritical incident
    Affected components
    Sensi integrationWink Core APIwink.comHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIWink Email SupportIFTTT Integration
    1. January 25, 2021 at 2:19 PM UTCinvestigating

      We are currently investigating an issue with Alexa control and app activity

    2. January 25, 2021 at 3:44 PM UTCinvestigating

      We are currently investigating an issue controlling devices connected to Wink. Local Control of the Wink Hub is not affected and we encourage users to remain logged-in to their Wink Account. Please refrain from unplugging your Wink Hubs while we work to fix this issue.

    3. January 25, 2021 at 4:14 PM UTCinvestigating

      We are continuing to investigate this issue.

    4. January 26, 2021 at 1:30 AM UTCinvestigating

      We are continuing to investigate an issue controlling devices connected to Wink. Local Control of the Wink Hub is not affected and we encourage users to remain logged-in to their Wink Account. Please refrain from unplugging your Wink Hubs while we work to fix this issue.

    5. January 27, 2021 at 3:44 PM UTCidentified

      We have identified the issue and are working on implementing a fix. We are still encouraging our users to refrain from unplugging their Wink Hubs as Local Control is not affected.

    6. January 28, 2021 at 11:26 PM UTCidentified

      We have identified the issue and are implementing a fix.

    7. February 1, 2021 at 8:30 PM UTCidentified

      Progress is ongoing and we are still working toward a resolution to get all systems online. We will update this page as new information becomes available.

    8. February 3, 2021 at 4:53 PM UTCidentified

      We have applied a solution to resolve connectivity and we will have the services up soon. Wink Hubs will begin reconnecting in phases. We will update you all again shortly.

    9. February 4, 2021 at 4:06 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results. Most Hubs are back online.

    10. February 4, 2021 at 7:40 PM UTCresolved

      This incident has been resolved.

    Sensi Service Disruption

    Started December 1, 2020 at 5:45 AM UTC · 2h 26m

    OutageCritical incident
    Affected components
    Sensi integration
    1. December 1, 2020 at 5:45 AM UTCinvestigating

      Sensi is experiencing a service issue and they are currently investigating a solution. Remote access to Sensi through the Sensi App and through Wink are temporarily unavailable. The Sensi thermostat should operate your HVAC system normally.

    2. December 1, 2020 at 7:27 AM UTCmonitoring

      Sensi has a fix in place and are monitoring.

    3. December 1, 2020 at 8:11 AM UTCresolved

      This incident has been resolved.

    Google Home Integration Service Disruption

    Started October 6, 2020 at 3:23 PM UTC · 13m

    OutageMajor incident
    Affected components
    Google Home Integration
    1. October 6, 2020 at 3:23 PM UTCinvestigating

      Our Google Home integration is currently experiencing issues due to maintenance being performed by an upstream provider. We will update this status page when the issue is resolved

    2. October 6, 2020 at 3:36 PM UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Started September 10, 2020 at 10:20 PM UTC · 2d 2h

    OutageMajor incident
    Affected components
    Sensi integrationWink Core APIwink.comHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIWink Email SupportIFTTT Integration
    1. September 10, 2020 at 10:20 PM UTCinvestigating

      We are currently investigating an issue controlling devices connected to Wink.

    2. September 11, 2020 at 2:03 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. September 11, 2020 at 10:28 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. September 12, 2020 at 2:15 AM UTCidentified

      We have implemented a fix for wink.com and are continuing our work to bring the rest of the services online

    5. September 12, 2020 at 4:27 PM UTCidentified

      We are continuing to work on a fix for this issue.

    6. September 12, 2020 at 8:32 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    7. September 13, 2020 at 12:30 AM UTCmonitoring

      We are continuing to monitor for any further issues.

    8. September 13, 2020 at 1:19 AM UTCresolved

      This incident has been resolved.

    Wink Connectivity Issues

    Started July 31, 2020 at 4:36 AM UTC · 7h 55m

    IssuesMinor incident
    Affected components
    Wink Hub API
    1. July 31, 2020 at 4:36 AM UTCinvestigating

      We are receiving reports of some Wink Hubs going offline and are investigating the issue.

    2. July 31, 2020 at 12:30 PM UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Started July 26, 2020 at 12:44 AM UTC · 1h 23m

    IssuesMinor incident
    Affected components
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration
    1. July 26, 2020 at 12:44 AM UTCinvestigating

      We are currently investigating issues controlling Wink devices by voice and in the app.

    2. July 26, 2020 at 1:31 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. July 26, 2020 at 1:40 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. July 26, 2020 at 2:07 AM UTCresolved

      This incident has been resolved.

    Wink Connectivity Issues

    Started July 1, 2020 at 5:58 PM UTC · 24m

    OutageMajor incident
    Affected components
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration
    1. July 1, 2020 at 5:58 PM UTCinvestigating

      We are currently investigating reports of connectivity issues. This is affecting in-app commands as well as voice commands.

    2. July 1, 2020 at 6:01 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. July 1, 2020 at 6:22 PM UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Started June 26, 2020 at 6:40 PM UTC · 2h 40m

    OutageMajor incident
    Affected components
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationIFTTT Integration
    1. June 26, 2020 at 6:40 PM UTCinvestigating

      We are currently investigating reports of connectivity issues. This is affecting in-app commands as well as voice commands.

    2. June 26, 2020 at 8:43 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. June 26, 2020 at 9:20 PM UTCresolved

      This incident has been resolved.