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    Wodify Public outage history

    46 recorded Wodify Public incidents since June 2020, with official updates, affected components, duration and resolution information.

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    Email Sending Paused

    Started September 6, 2026 at 7:50 PM UTC · 21h 51m

    OutageCritical incident
    Affected components
    Automated Emails
    1. September 6, 2026 at 7:50 PM UTCinvestigating

      We are currently looking into an issue preventing emails from sending via Wodify. Sorry for the inconvenience.

    2. September 7, 2026 at 5:39 PM UTCinvestigating

      Emails are now sending normally.

    3. September 7, 2026 at 5:40 PM UTCresolved

      This incident has been resolved.

    Unavailability - AWS Issue

    Started July 16, 2026 at 8:27 AM UTC · Ongoing

    Pending
    Affected components
    Application ServersAdmin Mobile AppWodify WorkflowsDatabase ServerAPIsWodify Client Mobile AppAutomated EmailsDatabase ServerOnline Sales PortalReporting DatabasePOS Mobile AppApplication Servers
    1. July 16, 2026 at 8:27 AM UTCinvestigating

      We are currently investigating an AWS issue with Cloudfront causing an outage. Service should be restored soon.

    Reporting Unavailability

    Started May 19, 2026 at 11:58 AM UTC · 27m

    IssuesMinor incident
    Affected components
    Reporting Database
    1. May 19, 2026 at 11:58 AM UTCidentified

      We are currently investigation an issue related to our reporting functionality. It is being addressed currently and we expect a resolution soon.

    2. May 19, 2026 at 12:06 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. May 19, 2026 at 12:26 PM UTCresolved

      This incident has been resolved.

    Partial Service Degradation Due to AWS Outage

    Started October 20, 2025 at 1:29 PM UTC · 9h 36m

    Pending
    1. October 20, 2025 at 1:29 PM UTCmonitoring

      We’re aware of intermittent service disruptions currently affecting parts of the Wodify platform. The issue originates from a broader outage with one of our key technology partners, Amazon Web Services (AWS), which is impacting many online services beyond Wodify. We’re closely monitoring the situation and will restore full functionality as soon as AWS resolves the underlying issue. We’ll continue to share updates as we learn more. Thanks for your patience and understanding — we know how important reliable access is to your business.

    2. October 20, 2025 at 11:05 PM UTCresolved

      This incident has been resolved.

    Automated Email Sending Delay.

    Started July 31, 2025 at 11:56 PM UTC · 1h 38m

    OutageMajor incident
    Affected components
    Automated Emails
    1. July 31, 2025 at 11:56 PM UTCidentified

      We are currently working to resolve the issue with Automated email and a delay of sending.

    2. August 1, 2025 at 1:34 AM UTCresolved

      This incident has been resolved.

    Partial Outage

    Started June 12, 2025 at 6:45 PM UTC · 3h 3m

    IssuesMinor incident
    Affected components
    Wodify Client Mobile App
    1. June 12, 2025 at 6:45 PM UTCinvestigating

      We’re aware of a service disruption that’s currently affecting both the Client App and Kiosk Plus. The issue stems from a broader outage with one of our key technology partners, Amazon Web Services (AWS), This is impacting many online services beyond Wodify. We’re closely tracking the situation and working to bring everything back to normal as soon as possible. We’ll keep you updated as we learn more. Thanks for your patience and understanding — we know how important these tools are to your business.

    2. June 12, 2025 at 9:48 PM UTCresolved

      This incident has been resolved.

    Partial Outage: Online Sales Portal

    Started April 23, 2025 at 5:28 PM UTC · 10m

    OutageMajor incident
    Affected components
    Online Sales Portal
    1. April 23, 2025 at 5:28 PM UTCinvestigating

      We’re currently experiencing degraded performance issues with Online Sales Portal. We apologize for any inconvenience this may have caused. Our team is working to restore normal functionality as quickly as possible.

    2. April 23, 2025 at 5:38 PM UTCresolved

      This incident has been resolved.

    Outage: Automated Email Delivery

    Started April 10, 2025 at 5:35 PM UTC · 6h 8m

    OutageCritical incident
    Affected components
    Automated Emails
    1. April 10, 2025 at 5:35 PM UTCidentified

      We’re currently experiencing degraded performance issues with Automated Email Delivery. Our team is currently working to restore normal functionality. We apologize for any inconvenience this may have caused.

    2. April 10, 2025 at 11:42 PM UTCresolved

      This incident has been resolved.

    Service Outage

    Started September 6, 2024 at 6:31 PM UTC · 22m

    OutageCritical incident
    Affected components
    Application ServersAdmin Mobile AppWodify WorkflowsDatabase ServerAPIsWodify Client Mobile AppDatabase ServerOnline Sales PortalReporting DatabasePOS Mobile AppApplication Servers
    1. September 6, 2024 at 6:31 PM UTCidentified

      We’re experiencing a service outage. Our team is currently working to restore the service. We apologize for any inconvenience.

    2. September 6, 2024 at 6:36 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. September 6, 2024 at 6:53 PM UTCresolved

      This incident has been resolved.

    Reporting Data Process Interruption

    Started August 1, 2024 at 2:43 PM UTC · 5h 27m

    IssuesMinor incident
    Affected components
    Reporting Database
    1. August 1, 2024 at 2:43 PM UTCmonitoring

      The nightly timer that updates all customer data in reporting was not completed. Reporting is available, but will be one day out of date. The problem has identified and the process will run tonight. We apologize for the inconvenience.

    2. August 1, 2024 at 8:10 PM UTCresolved

      This incident has been resolved.

    Infrastructure Irregularities

    Started July 19, 2024 at 5:56 AM UTC · 1d 12h

    OutageCritical incident
    Affected components
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppOnline Sales PortalReporting DatabasePOS Mobile App
    1. July 19, 2024 at 5:56 AM UTCinvestigating

      We are currently investigating this issue.

    2. July 19, 2024 at 6:14 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. July 19, 2024 at 11:51 AM UTCidentified

      Global issue identified. We are working to restore service. https://www.cnn.com/business/live-news/global-outage-intl-hnk/index.html

    4. July 19, 2024 at 2:47 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. July 25, 2024 at 6:05 PM UTCresolved

      This incident has been resolved.

    Investigating issues

    Started June 17, 2024 at 4:38 PM UTC · 58m

    OutageMajor incident
    Affected components
    Database Server
    1. June 17, 2024 at 4:38 PM UTCinvestigating

      We are investigating issues and will provide updates here soon.

    2. June 17, 2024 at 5:36 PM UTCresolved

      This incident has been resolved.

    Issue to Class List / Calendar pages

    Started March 20, 2024 at 7:27 PM UTC · 1h 33m

    IssuesMinor incident
    Affected components
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppOnline Sales PortalReporting DatabasePOS Mobile App
    1. March 20, 2024 at 7:27 PM UTCinvestigating

      We are currently investigating this issue.

    2. March 20, 2024 at 9:00 PM UTCresolved

      This incident has been resolved.

    Under Maintenance

    Started July 11, 2023 at 2:56 PM UTC · 6m

    OutageCritical incident
    Affected components
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppDatabase ServerOnline Sales PortalReporting DatabasePOS Mobile AppApplication Servers
    1. July 11, 2023 at 2:56 PM UTCinvestigating

      We’re experiencing a service issue which we expect to have resolved shortly.

    2. July 11, 2023 at 3:02 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. July 11, 2023 at 3:03 PM UTCresolved

      This incident has been resolved.

    Point of Sale Outage

    Started February 10, 2023 at 1:36 PM UTC · 2h 49m

    OutageMajor incident
    Affected components
    Online Sales PortalPOS Mobile App
    1. February 10, 2023 at 1:36 PM UTCinvestigating

      An upgrade of our encryption system is running longer than anticipated but should complete within the next few hours at which point full functionality will be restored.

    2. February 10, 2023 at 1:37 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. February 10, 2023 at 3:46 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. February 10, 2023 at 3:47 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    5. February 10, 2023 at 4:25 PM UTCresolved

      This incident has been resolved.

    Investigating issues with Reporting and Insights

    Started January 24, 2023 at 5:56 PM UTC · 16h 19m

    OutageMajor incident
    Affected components
    Reporting Database
    1. January 24, 2023 at 5:56 PM UTCinvestigating

      We are investigating issues with Reporting and Insights and will provide updates here soon.

    2. January 25, 2023 at 10:14 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. January 25, 2023 at 10:15 AM UTCresolved

      This incident has been resolved.

    Email Platform - Mailchimp Transactional Down

    Started January 5, 2023 at 1:25 AM UTC · 1h 53m

    Pending
    Affected components
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppDatabase ServerOnline Sales PortalPOS Mobile AppApplication Servers
    1. January 5, 2023 at 1:25 AM UTCmonitoring

      The platform we use to send out emails through Wodify is experiencing a connection issue. We are closely monitoring the status. You can also follow along here:https://twitter.com/MailchimpStatus We'll provide an update as soon as the email service is restored.

    2. January 5, 2023 at 3:18 AM UTCresolved

      Thank you for your patience. The connection issue reported by the email platform has now been resolved. All emails will be sent as expected. Please for more details, please check out: https://twitter.com/MailchimpStatus

    partial outage

    Started October 23, 2022 at 12:53 PM UTC · 1h 46m

    OutageMajor incident
    Affected components
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppOnline Sales PortalPOS Mobile App
    1. October 23, 2022 at 12:53 PM UTCinvestigating

      We’re currently experiencing degraded performance issues with Wodify Core. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We'll update you soon!

    2. October 23, 2022 at 2:20 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. October 23, 2022 at 2:39 PM UTCresolved

      While conducting server maintenance there was an issue with one of our servers. We were able to isolate the issue and deploy a fix. This incident has been resolved. We apologize for any inconvenience this may have caused and will continue to monitor the status. Thank you for your patience and understanding.

    App Reinstall Required for Some Users

    Started September 9, 2022 at 1:25 PM UTC · 5h 36m

    IssuesMinor incident
    Affected components
    Wodify Client Mobile App
    1. September 9, 2022 at 1:25 PM UTCinvestigating

      We are currently investigating the cause of this issue. In the meantime please reinstall your mobile app if your mobile app screen is not loading.

    2. September 9, 2022 at 6:59 PM UTCinvestigating

      If any issue persists with loading the client app please reinstall. Thank you.

    3. September 9, 2022 at 7:01 PM UTCresolved

      This incident has been resolved.

    Intermittent 503 Errors

    Started August 9, 2022 at 3:18 PM UTC · 1d 3h

    Pending
    Affected components
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppDatabase ServerOnline Sales PortalPOS Mobile AppApplication Servers
    1. August 9, 2022 at 3:18 PM UTCinvestigating

      We are currently investigating the issue.

    2. August 9, 2022 at 8:17 PM UTCmonitoring

      Site is operational - elevated monitoring ongoing

    3. August 10, 2022 at 7:12 PM UTCresolved

      Incident resolved. Additional compute power added.