11 recorded Wordfly incidents since July 2023, with official updates, affected components, duration and resolution information.
Customers are no longer reporting intermittent timeout issues. Our upstream internet carrier made changes at 7pm Pacific Wednesday night, and we started seeing immediate improvements. After monitoring overnight and throughout the morning, we are no longer seeing timeouts. Please reach out if you experience any new issues.
We have identified and resolved the issue. Application performance has returned to normal speeds. Opens and clicks are now updating at expected rates. Thank you for your patience while we investigated.
Resolved: All systems are now at full speed. Campaigns and tests have been sending at normal speeds since 12:15 PM Pacific.
Resolved: All systems are now at full speed. Campaigns, tests, and list imports have been running at normal speeds since 2:45 PM Pacific.
We’re happy to report that the issue has been resolved, and WordFly is now back online. All systems are fully functional. Thank you for your patience.
We've now resolved the incident. Thanks for your patience.
As reported on Saturday, the service interruptions affecting Tessitura following the global CrowdStrike outage have been addressed by Tessitura. You should no longer see any issues when using the WordFly–Tessitura integration.
We’ve applied a fix and verified that SMS campaigns are now sending as expected. Thank you for your patience while we investigated.
SMS sending is now back to normal. The issue has been fixed and SMS campaigns have been sending since 6:05 PM Pacific. Thank you for your patience while we investigated.
We've now resolved the incident. Thanks for your patience.
Our planned maintenance is now complete. Thank you for your patience while we completed the updates. All campaigns have resumed sending.
