Workato outage history

We are investigating an issue affecting Genie and AIRO chats in the Workato UI. Since approximately 02:58 UTC, these chats may stay on "Thinking…" and not display a response. Genies used through Slack, Microsoft Teams and Workato Go are not affected. We will share additional information as soon as it is available.

This issue has been resolved. Customers who were affected may retry their queries as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Between approximately 02:53 AM UTC and 05:57 AM UTC on October 20, 2026, an issue in Workato's log processing service resulted in some entries for three logging features not being recorded or delivered. Recipes and jobs were not affected. The affected features were: - Logs page (Tools > Logs). Some entries from this period may be missing, including messages from Logger by Workato steps. - Audit log streaming of Workato Log events or Genie conversation events. Some events from this period may not have reached your streaming destination. - API traffic mirroring. Some API requests and responses from this period may not have been mirrored to your security tool. Job history and job details are complete. Other audit log streaming types, including Job status only, Full job details, User activity and API platform logs, were delivered as normal. The issue has been resolved. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.

Starting at approximately 09:00 AM UTC on October 13, 2026, following an update to the underlying AI model, some recipes using the Analyze text action in the AI by Workato connector may have failed with the error "Unable to analyse the document provided." The updated model follows prompt instructions more strictly, and in some cases returned responses in a structure the action did not expect. We have released an update to the Analyze text action that handles these responses correctly. This update is available on an opt-in basis and is not enabled by default. Because the updated model is also stricter about what a prompt asks for, the instructions in affected recipes may need to be reviewed and adjusted to return the expected results once the update is enabled. If your recipes are affected, please contact Workato Support (https://support.workato.com) or your assigned CSM. We can enable the update for your affected recipes and help review your prompts. Failed jobs may be repeated after these changes.

We are investigating an issue impacting AI by Workato. Customers may encounter errors or recipe failures when using the "Analyse image" action. We will share additional information as soon as it is available.

We have identified the underlying cause of the issue and are actively working on remediation.

This issue is now considered resolved. A fix has been deployed for the Analyze image action in the AI by Workato connector. Customers who encountered errors with this action may rerun failed jobs as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

We are investigating an issue impacting our platform. Customers may encounter errors or experience delays when using Workato. We will share additional information as soon as it is available.

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

After further monitoring, this issue is now considered resolved. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

We are investigating an issue impacting SQL Transformations. Customers may encounter "Data source 'Output file': Communication Error: error sending request for url:" or experience delays when running SQL Transformations. We will share additional information as soon as it is available.

We are continuing to investigate this issue.

We have identified the underlying cause of the issue and are actively working on remediation.

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

After further monitoring, this issue is now considered resolved. Customers should no longer encounter "Data source 'Output file': Communication Error: error sending request for url:" or experience delays when running SQL Transformations. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

The issue has been identified and a fix is being implemented.

Our team has implemented a fix and this issue is now considered resolved. Customers that experienced job failures may repeat jobs if needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Between approximately 09:00 AM UTC on September 21 and 02:57 PM UTC on September 23, 2026, the Workato platform experienced an intermittent performance degradation in Workato FileStorage. In addition to the Workato FileStorage connector, features that use FileStorage internally were also affected. These include SQL Collection, Data Tables, PDF Tools, API Platform, data transformations, and some database connector actions, such as Snowflake file uploads. Customers may have observed these steps taking longer than usual to complete, and some recipe jobs may have failed with timeout errors. The issue has been resolved. Failed jobs may be repeated as needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.

We are investigating an issue impacting Deployments and Recipe Lifecycle Management (RLCM). Customers may encounter errors preventing them from completing a deployment. We will share additional information as soon as it is available.

We have identified the underlying cause of the issue and are actively working on remediation. We will share further updates soon.

We are continuing to investigate a fix for this issue and will share additional information as soon as it is available.

We have deployed a fix and are seeing improvement. We are continuing to monitor the platform to confirm deployments are completing normally. We will share additional information as soon as it is available.

After further monitoring, this issue is now considered resolved, and customers should no longer encounter errors when completing deployments. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

We have identified an issue affecting Workato's Salesforce connector. Customers may observe errors (such as "503 Service Unavailable") in Salesforce actions, recipe job failures, and delays in Salesforce-triggered jobs. This is caused by an ongoing Salesforce service disruption affecting multiple instances across all regions. We are actively monitoring Salesforce's recovery and our platform's error rates. We will share additional information as soon as it is available.

We are continuing to monitor Salesforce's recovery and our platform's error rates. We will share additional information as soon as it is available.

Salesforce has completed recovery of its platform and the Salesforce connector, including actions and triggers, should no longer experience any errors. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Between approximately 12:18 PM UTC on September 7 and 12:13 PM UTC on September 9, 2026, the Workato platform experienced a performance degradation affecting the Box connector. Customers may have observed missed or delayed trigger events in recipes using the Box New File, New CSV File, or New/Updated CSV File triggers, caused by an error in event-filtering logic. Recipes that reached the consecutive trigger error threshold may have been stopped automatically. The issue has been resolved and the Box connector is operating as expected. Any stopped recipes may be restarted as required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.

We are currently investigating issues related to Workato's QuickBooks Online connector. Customers may observe errors in QuickBooks Online actions, while triggers may experience delays in job creation. We will share additional information as soon as it is available.

We have identified the underlying cause of the issue and are actively working on remediation. Workato's QuickBooks Online connector is experiencing issues owing to the external service provider's API degradation.

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

Recipes using the QuickBooks Online connector continue to encounter errors. This continues to track the external service provider's ongoing API degradation, and the provider has reported that a fix is in deployment on their side. We will keep this incident open and continue monitoring until connector error rates return to normal levels.

This incident has been resolved.

We are investigating an issue impacting projects and folders. Customers may encounter errors when renaming or moving them. Users who are the workspace owner are not affected and can perform these actions in the meantime. We will share additional information as soon as it is available.

We have identified the underlying cause of the issue and are actively working on remediation.

A fix has been prepared, and our team is working to release it as soon as possible. We will provide an update once the fix is deployed.

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

After further monitoring, this issue is now considered resolved. Customers should no longer encounter errors when renaming or moving projects and folders. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Between August 12, 2026 and August 16, 2026, the Workato platform experienced a performance degradation affecting the Salesforce connector. Customers may have observed errors in recipes due to missing field mappings for custom object relationships from the Related Object picklist. The issue has been resolved. Customers that updated their recipes to work around this may revert to the previous version if needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.

Beginning at approximately 22:00 UTC on 5 August 2026, customers using AIRO may experience slow or failed responses to knowledge-related questions — for example, "What are pub sub limits in Workato?" Affected requests may take significantly longer than usual to return, and a subset may fail to return an answer at all. Recipe building and other AIRO workflows are operating normally. We are aware of the issue and our engineering team is actively working to resolve it. We will post an update as soon as we have more information.

AIRO knowledge responses have returned to normal operation. If you encounter any issues, please contact Workato Support at https://support.workato.com

We are investigating an issue impacting the Genie conversation page. Customers may experience delays when viewing new chat messages and conversations in their conversation history. We will share additional information as soon as it is available.

We have identified the underlying cause of the issue and are actively working on remediation.

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

After further monitoring, this issue is now considered resolved. If you continue to experience any delays when viewing new chat messages and conversations in their conversation history, please contact Workato Support at https://support.workato.com.

We are investigating an issue impacting Slack app creation. Customers may encounter errors or be unable to complete setup when creating new Slack apps. We will share additional information as soon as it is available.

We have identified the underlying cause of the issue and are actively working on remediation.

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

After further monitoring, this issue is now considered resolved. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

On July 16, 2026, between approximately 07:17 AM and 07:35 AM UTC, the Workato platform experienced two brief periods of service degradation affecting the API platform, developer and embedded API services, the web interface, and recipe trigger polling. Customers may have observed errors in API platform requests, developer and embedded API requests, and UI requests, and some recipe trigger polls may have failed. The issue has since been resolved. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Between July 15, 2026, 11:16 AM UTC and July 20, 2026, 1:37 PM UTC, some recipe jobs that had been paused (waiting) for an extended period failed with an internal error when they resumed and called a recipe function. Affected jobs completed with an internal error instead of running successfully. A fix has been deployed and jobs are now processing normally. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

We're aware that www.workato.com is currently unavailable and our team is actively investigating the issue. We will share additional information as soon as it is available. app.workato.com remains available and is not affected.

The issue affecting www.workato.com has been resolved and the site is now available.