Workramp outage history

Some AI-powered features are not currently working. Our team is actively investigating the issue and working on an update. The following features are currently affected: -Create Guide via AI - impacting Learn:Up/internal -AI Challenge Grading - impacting Learn:Up/internal -AI Text Question Grading - impacting both Learn:Up & Academies We’ll continue to monitor the situation and provide updates here as we learn more. Thank you for your patience while we work to resolve this.

Our backend team found the issue and is working on an update to fix it. Once confirmed, our team will be able to do a data fix for the AI Text Question grading & AI Challenge grading that are currently stuck. You are free to manually grade those if you'd like in the interim. We will update here again once the update is released and then again when the data fix has been completed.

A fix has been implemented, and we are monitoring the results. All of the following AI features should be working again: -Create Guide via AI -AI Challenge Grading -AI Text Question Grading Our team is working on a data fix for any grading that was missed for the AI Text Question Grading issue. For challenges, those are set up to unassign the AI grader and assign real users after being unable to grade, so those can be manually graded. If you need the AI Challenge grader instead for any missed on August 31, please reach out to [email protected]

The data fix for the AI Text Question Grading issue has now been released, so this issue has now been fully resolved. If you are noticing anything or if there is anything we can help with, please reach out to [email protected]

Our backend team is aware of the issue and are investigating further

A fix has been implemented and we are monitoring the results

We are continuing to monitor for any further issues.

The incident has been fully resolved

We are currently experiencing an outage with the platform and our backend team is investigating the issue.

We have identified the cause of the issue. You may see some errors persist or degraded site performance while we are working towards a solution.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently investigating reports of delays with SCORM module statuses syncing to WorkRamp after learner completion.

This issue is now resolved and SCORM module statuses are syncing as expected.

This issue is now resolved and SCORM module statuses are syncing as expected.

Analytics Studio is down due to an outage with Omni Analytics. Omni has identified the source of the issue and is working on a fix. More information can be found on their status page at https://status.omniapp.co/

We are continuing to investigate this issue.

Omni Analytics has implemented a fix and is monitoring the progress.

This incident has been resolved.

We are currently investigating reports of platform slowness and errors within the Employee and Customer Learning Cloud.

This incident has now been resolved.

We are currently investigating an issue with errors when loading reports from the Report Builder. This is limited to customers in the EU.

This incident has been resolved.

We are currently investigating an issue with the content search in the Admin Console returning no results.

The issue has been identified and a fix is being applied.

The issue has been resolved and the Admin Console content search is now working as expected.

Our marketing host Kinsta is currently experiencing site issues which leads to an error page on workramp.com. All WorkRamp services are currently functional and you can find the login page at app.workramp.com/login or through your company domain.

This incident has been resolved.

Admins receiving a "Sorry, an error occurred" message when working in the Admin console.

We are experiencing degraded performances in the employee learning cloud which is leading an error when publishing Guides.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're currently experiencing a service outage on our Employee and Customer Learning Cloud. Our team is actively working on investigating the issue.

The site is up and running and we are monitoring the results.

This incident has been resolved.

We are aware of an issue with our platform intermittently producing a generic errors.

Our backend team is working on resolving the intermittent error. We expect full platform stability soon.

We have now deployed a fix and are monitoring the results.

This incident has been resolved.

Our team has identified that there is a service outage on our Employee and Customer Learning Cloud.

We're currently experiencing a service outage on our Employee and Customer Learning Cloud. Our team is actively working on investigating the issue.

Our team has identified a possible cause for the outage and are working on a solution.

The platform is back up and running, however our team is still monitoring the stability of the platform's performance.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

There is currently a platform outage where users will encounter a generic “Sorry, an error occurred.’ message. Our backend team is already investigating the issue and working on getting the platform back up and running.

Our team has restored platform functions and are monitoring the backend impact.

While we were accessing the backend impact of the original issue, the backend processes became congested and the platform unavailable again.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

A solution has been put in place and the platform is functioning stably.

Users are currently seeing a generic "Sorry, an error occurred." message when trying to access any WorkRamp pages.

WorkRamp pages are loading again but we are still identifying the cause of the original error.

The error is now resolved and all systems are functional.

There is a backup of backend processes causing a delay in certain actions in the platform.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Due to a backup of some platform processes, some functions, such as Guide publishing or emails being sent out from the platform, are seeing delays from 30 minutes to 1 hour.

The service provider we use to manage our SCORM modules, SCORM Cloud, is experiencing some technical difficulties. This causes users to see a blank page when navigating into a SCORM module.

SCORM modules are loading normally again. We are monitoring this to confirm it is no longer an issue.

This incident has been resolved.