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    Xander outage history

    53 recorded Xander incidents since May 2025, with official updates, affected components, duration and resolution information.

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    Bidders may encounter Status Error 429 when uploading Creatives for Audit via API

    Started July 13, 2026 at 11:30 PM UTC · 15h 59m

    Pending
    1. July 13, 2026 at 11:30 PM UTCinvestigating

      We are aware of an issue preventing some bidder's creative audits from being processed. Our engineering team is currently working on a fix and we will provide an updates as soon as possible. Thank you for your patience! Component(s): API Impact(s): - Bidders uploading Creatives may be interrupted by Status Error 429 (TOO MANY REQUESTS) Not Impacted: - Ad Serving - Bidding - Reporting Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.

    2. July 14, 2026 at 1:29 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. July 14, 2026 at 3:29 PM UTCresolved

      This incident has been resolved.

    Monetize and Invest UI and API Issue Saving Line Item Objects

    Started July 1, 2026 at 10:38 AM UTC · 4h 5m

    Pending
    1. July 1, 2026 at 10:38 AM UTCinvestigating

      We are currently investigating the following issue: Component(s): User Interface, API Impact(s): - Creating and Editing Line Item objects Not Impacted: - Ad Serving - Bidding - Reporting Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.

    2. July 1, 2026 at 2:43 PM UTCresolved

      Resolved - Our engineering team has identified the root cause and rolled back the change responsible for the issue. The service has now been fully restored, and normal functionality has resumed. We apologize for any inconvenience this may have caused.

    Unable to create or edit Line Items in the UI

    Started June 23, 2026 at 9:43 PM UTC · 0m

    IssuesMinor incident
    1. June 23, 2026 at 9:43 PM UTCresolved

      On June 23, 2026, between approximately 4:16 PM and 5:38 PM EST, users may have experienced a 404 error when attempting to create or edit Line Items via the UI. Our engineering team has identified the root cause and rolled back the change responsible for the issue. The service has now been fully restored, and normal functionality has resumed. We apologize for any inconvenience this may have caused.

    Stale Reporting Data

    Started June 12, 2026 at 9:13 AM UTC · 8h 50m

    Pending
    1. June 12, 2026 at 9:13 AM UTCinvestigating

      We are aware of an issue causing delays in several reports in Monetize and Curate. When running a report, users may find that the most recent data are over 6 hours old. Our engineering team is aware of the issue and working on a fix. Thank you for your patience! In the meantime, please try different reports such as Network Analytics Report, as this will have all the data.

    2. June 12, 2026 at 12:29 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. June 12, 2026 at 6:03 PM UTCresolved

      This incident has been resolved

    Prebid Services in Frankfurt data center is experiencing connectivity issues

    Started May 12, 2026 at 9:25 AM UTC · 6h 7m

    Pending
    1. May 12, 2026 at 9:25 AM UTCinvestigating

      We are currently investigating the following issue:: Component(s): Ad Serving, Bidding Impact(s): Decrease in requests sent to Bidder customers Not Impacted: UI API Geolocation(s): Central Europe (FRA1) Status: We will provide an update as soon as more information is available

    2. May 12, 2026 at 9:39 AM UTCmonitoring

      We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

    3. May 12, 2026 at 3:32 PM UTCresolved

      The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

    Reporting Data Experiencing Delays

    Started May 5, 2026 at 12:34 PM UTC · 23h 17m

    Pending
    1. May 5, 2026 at 12:34 PM UTCinvestigating

      We are currently investigating the following issue:: Component(s): Reporting pages, API Impact(s): Data unavailable through affected service(s) Not Impacted: Ad Serving Bidding UI Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.

    2. May 5, 2026 at 4:52 PM UTCmonitoring

      We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

    3. May 5, 2026 at 8:09 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    4. May 6, 2026 at 11:51 AM UTCresolved

      The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

    Retroactive: Platform outage impacting UIs, APIs, and adserving

    Started May 1, 2026 at 8:58 PM UTC · 0m

    Pending
    1. May 1, 2026 at 8:58 PM UTCresolved

      The incident has been fully resolved.: Component(s): Ad Serving, API, UI Impact(s): Monetize and Curate Not Impacted: . Geolocation(s): Global (Global) Status: Event occurred between 18:40 UTC to 19:35 UTC. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

    Reporting data is stale

    Started April 27, 2026 at 2:30 PM UTC · 1d 2h

    Pending
    1. April 27, 2026 at 2:30 PM UTCinvestigating

      We are currently investigating the following issue:: Component(s): Reporting Impact(s): Stale reporting data Some data incomplete or incorrect until reprocessed (please repull data as necessary) Not Impacted: Ad Serving Bidding UI API Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.

    2. April 27, 2026 at 4:26 PM UTCidentified

      We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.

    3. April 27, 2026 at 11:57 PM UTCmonitoring

      We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

    4. April 28, 2026 at 5:07 PM UTCresolved

      The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

    Some Ad Requests from Xbox to Monetize Member 280 being filtered

    Started April 24, 2026 at 5:59 PM UTC · 2h 44m

    Pending
    1. April 24, 2026 at 5:59 PM UTCinvestigating

      We are currently investigating the following issue:: Component(s): Ad Serving, Bidding Impact(s): Increase in filtered requests from Xbox is leading to drop in impressions Not Impacted: UI API Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.

    2. April 24, 2026 at 6:24 PM UTCidentified

      We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.

    3. April 24, 2026 at 7:43 PM UTCmonitoring

      We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

    4. April 24, 2026 at 8:43 PM UTCresolved

      The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

    Monetize and Curate UI Unavailable

    Started March 27, 2026 at 2:13 AM UTC · 2h 9m

    Pending
    1. March 27, 2026 at 2:13 AM UTCinvestigating

      We are currently investigating the following issue:: Component(s): UI Impact(s): Page load failures and errors in user interface Some users unable to log in Not Impacted: Ad Serving Bidding Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.

    2. March 27, 2026 at 4:22 AM UTCresolved

      The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

    Monetize and Curate UI Unavailable

    Started March 9, 2026 at 8:09 PM UTC · 1h 17m

    Pending
    1. March 9, 2026 at 8:09 PM UTCinvestigating

      We are currently investigating the following issue:: Component(s): UI, Monetize and Curate Impact(s): Page load failures and errors in user interface 504 Error - Timeouts when trying to login to Monetize and Curate Not Impacted: Ad Serving Bidding Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.

    2. March 9, 2026 at 9:21 PM UTCidentified

      We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.

    3. March 9, 2026 at 9:26 PM UTCresolved

      The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

    Curate members may experience loss of source deals

    Started February 27, 2026 at 2:57 AM UTC · 21h 35m

    Pending
    1. February 27, 2026 at 2:57 AM UTCidentified

      We have identified the following issue:: Component(s): Partner/Deal pages, Curated deals Impact(s): Curate members may experience significant loss of source/publisher deals. Not Impacted: UI API Geolocation(s): North America - West Coast (LAX1), North America - East Coast (NYM2) Status: Our engineers are actively working towards the resolution of the identified issue, buyers will be unable to access source deals until resolved. We will provide an update as soon as possible. Thank you for your patience.

    2. February 27, 2026 at 5:10 PM UTCmonitoring

      We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

    3. February 28, 2026 at 12:32 AM UTCresolved

      The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

    Retroactive - UI instability between 1910 - 1940 UTC in LAX on 6 February 2026

    Started February 6, 2026 at 7:56 PM UTC · 0m

    Pending
    1. February 6, 2026 at 7:56 PM UTCresolved

      The incident has been fully resolved.: Component(s): UI Impact(s): Data unavailable through affected service(s) Slower report retrieval Page load failures and errors in user interface Not Impacted: Bidding Geolocation(s): North America - West Coast (LAX1) Status: We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

    Curator Analytics Report is unavailable

    Started February 6, 2026 at 11:09 AM UTC · 2h 38m

    Pending
    1. February 6, 2026 at 11:09 AM UTCinvestigating

      We are currently investigating the following issue:: Component(s): Curator Analytics Report Impact(s): Unable to pull a Curator Analytics Report via UI and API Not Impacted: Ad Serving Bidding Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.

    2. February 6, 2026 at 1:47 PM UTCresolved

      The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

    DV360 Google bidder is currently unavailable

    Started January 30, 2026 at 6:17 PM UTC · 3h 47m

    Pending
    1. January 30, 2026 at 6:17 PM UTCidentified

      We have identified the following issue:: Component(s): Ad Serving Impact(s): Some campaigns using DV360 may experience limited delivery during this period Not Impacted: N/A Geolocation(s): Global (Global) Status: Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.

    2. January 30, 2026 at 9:09 PM UTCmonitoring

      We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

    3. January 30, 2026 at 10:05 PM UTCresolved

      The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

    Delays in how quickly updates would be visible and take effect

    Started January 16, 2026 at 1:31 PM UTC · 0m

    Pending
    1. January 16, 2026 at 1:31 PM UTCresolved

      The incident has been fully resolved.: Component(s): Console Bidder, Impbus Impact(s): Any changes carried out between 11:43 UTC and 13:16 UTC would not have been reflected in the platform. Not Impacted: Ad Serving Bidding Geolocation(s): Global (Global) Status: We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

    Reporting and LLD experiencing delays

    Started January 15, 2026 at 3:26 PM UTC · 23h 26m

    Pending
    1. January 15, 2026 at 3:26 PM UTCmonitoring

      We have patched the issue and are monitoring our systems closely.: Component(s): Forecasting, Reporting pages, Reporting, Log Level Data Impact(s): Stale reporting data Some data incomplete or incorrect until reprocessed (please repull data as necessary) Data unavailable through affected service(s) Not Impacted: Ad Serving Bidding Geolocation(s): Global (Global) Status: We will provide an update as soon as the issue has been fully resolved.

    2. January 16, 2026 at 2:51 PM UTCresolved

      The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

    Monetize and Curate UI intermitent issues

    Started January 15, 2026 at 10:15 AM UTC · 1d 2h

    Pending
    1. January 15, 2026 at 10:15 AM UTCinvestigating

      We are currently investigating the following issue:: Component(s): Partner/Deal pages, Sell-side pages Impact(s): Page load failures and errors in user interface Not Impacted: Ad Serving Bidding API Geolocation(s): Western Europe (AMS3) Status: We will provide an update as soon as more information is available. Thank you for your patience.

    2. January 15, 2026 at 10:47 PM UTCidentified

      We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.

    3. January 15, 2026 at 11:00 PM UTCmonitoring

      We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

    4. January 16, 2026 at 12:18 PM UTCresolved

      The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

    Monetize UI Unavailable

    Started January 14, 2026 at 10:21 AM UTC · 8h 41m

    Pending
    1. January 14, 2026 at 10:21 AM UTCinvestigating

      We are currently investigating the following issue: Component(s): UI, Monetize Impact(s): Page load failures and errors in user interface 504 Error - Timeouts when trying to login to Monetize UI Not Impacted: Ad Serving Bidding API Geolocation(s): Western Europe (AMS3) Status: We will provide an update as soon as more information is available. Thank you for your patience.

    2. January 14, 2026 at 3:54 PM UTCmonitoring

      We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

    3. January 14, 2026 at 7:01 PM UTCresolved

      The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

    Some hosted video and audio creatives remain in asset processing status

    Started December 24, 2025 at 3:33 PM UTC · 8h 30m

    Pending
    1. December 24, 2025 at 3:33 PM UTCinvestigating

      We are currently investigating the following issue:: Component(s): Creative uploads Impact(s): Already uploaded video/audio creatives are impacted, new uploads are currently not affected. Not Impacted: Ad Serving Bidding UI API Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.

    2. December 24, 2025 at 5:37 PM UTCmonitoring

      We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

    3. December 25, 2025 at 12:03 AM UTCresolved

      The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.