Xero outage history

We are aware that some customers trying to purchase and manage subscriptions in Xero are experiencing an error. Our team is investigating this with urgency.

Our team has implemented a fix and we are currently monitoring the results.

Our team has resolved the issue impacting some customers trying to purchase and manage subscriptions in Xero. We apologise for any inconvenience this has caused. A product release caused subscription management to become temporarily unavailable. We learn from every incident and put measures in place to prevent issues from happening again

We are aware some customers trying to navigate in Xero and generate invoices and PDFs are experiencing errors. Our team is investigating this with urgency.

Our team has implemented a fix and we are currently monitoring the results.

Our team has resolved the issue impacting customers trying to navigate in Xero and perform tasks. We apologise for any inconvenience this has caused. This related to a network connectivity issue and our team has restored service.

We've become aware of a brief issue in Xero Partner Hub where customers in AU and NZ were experiencing slowness and errors. Our Product Team are investigating what caused this and the Xero Partner Hub is operational now.

We've become aware of a brief issue in Xero Partner Hub where customers in AU and NZ were experiencing slowness and errors. Our Product Team are investigating what caused this and the Xero Partner Hub is operational now.

We're aware that some US customers may experience slowness when using US Payroll in Xero due to an issue on Gusto's side. Gusto is currently investigating and working on a fix. We'll provide an update as soon as we can.

Gusto has implemented a fix and we are currently monitoring the results.

Gusto has resolved the issue.

We're aware that some customers may experience errors when accessing Jobs and Contractors using US Payroll in Xero due to an issue on Gusto's side. Gusto have identified the cause and currently working on a fix.

Gusto has implemented a fix and we are currently monitoring the results.

Gusto has advised that they have resolved the issue.

HMRC have let us know they're having an issue with their services. We have confirmed that this is impacting MTD IT and MTD VAT but may be impacting other services too. We will update as we receive more information from HMRC.

HMRC have let us know the issue affecting MTD IT and MTD VAT has now been resolved.

We're aware that customers are currently unable to access US Payroll in Xero, due to an issue on Gusto's side. Our Product Team is working with Gusto to restore service. This is our top priority and we will update you as soon as we can.

Gusto has implemented a fix and we are currently monitoring the results.

Gusto has resolved the issue impacting US customers trying to access and use US Payroll. For further insights, check Gusto's Status Page

Our team are aware of an issue with the ATO where customers cannot file tax returns or STP filings. We are monitoring the outage and will work to keep you update as the ATO works to resolve the issue.

The ATO has implemented a fix and we are currently monitoring the results.

The ATO has resolved their issue impacting customers trying to file tax returns from Xero.

We're aware that the Apple App Store listings for the Xero apps Xero Accounting, Xero Me, Xero Projects, Xero Verify and Hubdoc apps are not currently accessible. We have taken action to resolve this and are in contact with Apple. Existing installations of these apps are unaffected. We apologise for any inconvenience caused.

We can confirm that Apple App Stop listings for the Xero apps Xero Accounting, Xero Me, Xero Projects, Xero Verify and Hubdoc have all been restored. We apologise for any inconvenience caused.

Our team has resolved an issue impacting our customers globally over the past 3 minutes from 2:17pm-2:19pm AEST where there was some latency using Payroll, Invoicing and Contacts We apologise for any inconvenience this has caused.

We're aware that the issue with HMRC services is affecting Corporate Tax, Personal Tax, Partnership Tax, MTD IT and MTD VAT. Some products are unavailable, responding more slowly than usual, or not updating their status. This is due to an issue with HMRC and HMRC have confirmed they are investigating.

HMRC have confirmed that MTD IT and MTD VAT are now fully available. We are still experiencing some slowness with the status of Corporate Tax, Personal Tax, Partnership Tax and CIS filings updating in Xero and we are in ongoing contact with HMRC. You can check the status of these filings by logging into the HMRC services directly in the mean time.

We have received confirmation from HMRC that the issues affecting submission status not updating in Xero for some customers has now been resolved.

We're that some customers unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with our third-party provider urgently.

Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with Salesforce as a priority. Please note, this does not impact your access to the Xero platform. Our teams are actively monitoring the situation. We are in direct contact with Salesforce, who are treating this as a critical incident and working to restore services as quickly as possible. We will share further updates as the situation develops.

Salesforce has implemented a fix and we are currently monitoring the results.

Salesforce has implemented a fix for the issue that was preventing some customers are from raising cases, contacting support, using in-app help or accessing Xero Central

We are aware of an issue where customers trying to access Native Budget and Cashflow Manager in Reporting receive an error. Our team is investigating this with urgency.

We are continuing to investigate this issue.

Our team has implemented a fix and we are currently monitoring the results.

Our team has resolved the issue impacting customers trying to access Native Budget and Cashflow Manager. We apologise for any inconvenience this has caused.

We're aware that UK customers using CIS, Personal tax, Partnership Tax, Payroll and Corporation tax may experience a delay in filings processing. This is due to our systems receiving errors from HMRC's services. We have contacted HMRC for assistance.

HMRC have let us know that there is an ongoing investigation into the delayed responses from their services which is impacting UK customers using CIS, Personal tax, Partnership Tax, Payroll and Corporation tax.

HMRC has resolved the issue that caused delayed responses from its services. We are monitoring the results.

HMRC has resolved the issue that caused delayed responses from its services.

ATO is experiencing an outage. Our team is working with the ATO to resolve the issue as soon as possible. Please check our Xero Status page for updates and try again later.

Our team are aware of an issue with the ATO where customers cannot file tax returns or STP filings. We are monitoring the outage and will work to keep you update as the ATO works to resolve the issue.

The ATO has implemented a fix and we are currently monitoring the results.

The ATO has resolved their issue impacting customers trying to file tax returns from Xero.

We’re aware that some customers are experiencing errors when using Activity Statement Prefill. We’re working with the ATO to identify the cause and will provide an update when we have more information.

We're continuing to work with the ATO on this issue, who are investigating on their end. Customers can still file Activity Statements to the ATO.

The ATO have implemented a fix and we are currently monitoring the results.

The ATO have resolved the issue impacting customers retrieving Activity Statement Prefill. We apologise for any inconvenience this has caused.

We are aware some UK customers trying to submit filings via MTD IT are receiving error messages. Our team is investigating this with urgency.

We have identified the cause of the issue where some UK customers trying to submit via MTD IT are receiving error messages. Our team are working on a fix for this issue.

Our team has implemented a fix and we are currently monitoring the results.

Our team has resolved the issue impacting some UK customers trying to submit via MTD IT. This was due to a recent release, which we have deployed a fix for.

We are aware of an issue where customers cannot file tax returns or STP Fillings to ATO due to an outage with their services. Customers will be able to create tax returns but cannot file these during this time. We are monitoring ATO for updates and we'll update you as soon as we can.

The ATO has implemented a fix and we are currently monitoring the results.

The ATO has resolved the issue impacting AU customers trying to file tax returns in Xero Tax.

HMRC have let us know that the Making Tax Digital (MTD) and VAT service is currently unavailable. HMRC are investigating and working to resolve the issue as a priority

HMRC have let us know that the issue with the MTD and VAT services has been resolved and they are not operating as normal.