Xero outage history

We’re aware that some customers are experiencing errors when using Activity Statement Prefill. We’re working with the ATO to identify the cause and will provide an update when we have more information.

We're continuing to work with the ATO on this issue, who are investigating on their end. Customers can still file Activity Statements to the ATO.

The ATO have implemented a fix and we are currently monitoring the results.

The ATO have resolved the issue impacting customers retrieving Activity Statement Prefill. We apologise for any inconvenience this has caused.

We are aware some UK customers trying to submit filings via MTD IT are receiving error messages. Our team is investigating this with urgency.

We have identified the cause of the issue where some UK customers trying to submit via MTD IT are receiving error messages. Our team are working on a fix for this issue.

Our team has implemented a fix and we are currently monitoring the results.

Our team has resolved the issue impacting some UK customers trying to submit via MTD IT. This was due to a recent release, which we have deployed a fix for.

We are aware of an issue where customers cannot file tax returns or STP Fillings to ATO due to an outage with their services. Customers will be able to create tax returns but cannot file these during this time. We are monitoring ATO for updates and we'll update you as soon as we can.

The ATO has implemented a fix and we are currently monitoring the results.

The ATO has resolved the issue impacting AU customers trying to file tax returns in Xero Tax.

HMRC have let us know that the Making Tax Digital (MTD) and VAT service is currently unavailable. HMRC are investigating and working to resolve the issue as a priority

HMRC have let us know that the issue with the MTD and VAT services has been resolved and they are not operating as normal.

We are aware that customers trying to send invoices, quotes and statements from Xero are experiencing a delay in those emails being delivered. Our team is investigating this with urgency. Please note that all emails are being queued and will be sent once this issue is resolved.

Our team has implemented a fix and we are currently monitoring the results.

Our team has resolved the issue impacting customers trying to send invoices, quotes and statements from Xero. All emails should be delivered, and we apologise for any inconvenience this has caused.

We are aware of an issue where some customers are unable to prefill or lodge tax returns from Xero Tax. Our team is has identified the cause and is working on a fix.

Our team has implemented a fix and we are currently monitoring the results.

Our team has resolved the issue impacting Australian customers trying to lodge tax returns in Xero Tax. This issue was due to an underlying product dependency with Xero Tax and our team worked to restore service. We apologise for any inconvenience this has caused.

We are aware of an issue with the ATO where customers are unable to prefill or lodge tax returns from Xero Tax. This is our top priority and we will update you as soon as we can.

The ATO has implemented a fix and we are currently monitoring the results.

ATO has resolved the issue causing errors for AU customers when using prefill or lodge tax returns from Xero Tax.

We are aware some UK customers are experiencing slowness and error pages when using MTD ITSA or UK VAT. This is due to an increased error rate at HMRC services. We are investigating the issue and in contact with HMRC.

HMRC have resolved the issue causing UK customers are experiencing slowness and error pages when using MTD ITSA or UK VAT.

We're aware that some customers in Australia are unable to process batch payments in Xero, and are receiving an error. We have identified what is causing this issue and are releasing a fix. This is our top priority and we will update you as soon as we can.

Our team has implemented a fix and we are currently monitoring the results.

Our team has resolved the issue impacting Australian customers trying to process batch payments in Xero. We apologise for any inconvenience this has caused. A product release caused batch payments to become unavailable and a rollback has returned sevice. We learn from every incident and put measures in place to prevent issues from happening again.

We are aware some customers trying to access Xero are experiencing slowness or errors. Our team is investigating this with urgency

Our team has implemented a fix and we are currently monitoring the results.

Our team has resolved the issue impacting customers trying to navigate and use Xero. We apologise for any inconvenience this has caused. A product release caused some features in Xero to become unavailable, and a rollback has restored service.

We are aware of some customers experiencing slowness or receiving errors when navigating Xero HQ. Our team is investigating this with urgency.

We are continuing to investigate this issue.

Our team has resolved the issue impacting some partners when navigating XPM and Xero HQ. We apologise for any inconvenience this has caused.

Our team has resolved the issue impacting some partners when navigating XPM and Xero HQ. We apologise for any inconvenience this has caused.

We are aware of some customers experiencing slowness or receiving errors when navigating Xero HQ. Our team is investigating this with urgency.

Our team has implemented a fix and we are currently monitoring the results.

Our team has resolved the issue impacting some partners when navigating Xero HQ. We apologise for any inconvenience this has caused.

We were aware of some customers receiving errors when accessing Expenses in Xero. A product release caused this feature to become temporarily unavailable. Our team has resolved the issue. We apologise for any inconvenience this has caused.

We are aware of some customers experiencing slowness or receiving errors when accessing Invoicing in Xero. Our team is investigating this with urgency.

Our team has resolved the issue impacting some customers experiencing slowness or errors when accessing invoicing in Xero. We apologise for any inconvenience this has caused. Our technical team identified this was caused a momentary period of issues with network connectivity, and our team has restored service.

We have identified what is causing some customers to experience errors when using Xero and we're working on a fix now. Our technical team have identified this was caused by an outage that one of our external providers experienced. We apologise for any inconvenience this has caused.

Our team has implemented a fix and we are currently monitoring the results. We apologise for any inconvenience this has caused.

Our team has resolved the issue impacting our customers experiencing errors in Xero. Our technical team identified this was caused by an outage that one of our external providers experienced. We apologise for any inconvenience this has caused.

We are aware that some customers trying to access Payroll in Xero are experiencing an error. Our team is investigating this with urgency.

Our team has implemented a fix and we are currently monitoring the results.

Our team has resolved the issue impacting our customers experiencing errors in Xero. We apologise for any inconvenience this has caused.

We are aware that one of our third party providers is currently experiencing an outage which is impacting UK, Ireland and some EU open banking customers from creating or manually renewing their bank feeds. Customers may also experience delays on any imported transactions. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 13:58 UTC

We have received confirmation that Tink have now resolved the issue and our monitoring. Creating or manually renewing bank feeds are now be available again and outstanding transactions have imported.

We are aware some UK customers are experiencing slowness or errors when loading filings in UK Tax. Our team is investigating this with urgency.

We know some customers are still experiencing slowness when trying to load filings in Xero Tax for Corporation Tax or filing Statutory accounts. Our technical teams are continuing to work hard to resolve the issue and we apologise for the inconvenience caused. For those only needing to file accounts you can try our new offering as an alternative : https://central.xero.com/s/article/Generate-incorporated-accounts#Startanewfiling

Our team has resolved the issue impacting some UK customers trying to load filings in UK Tax. We apologise for any inconvenience this has caused. Our technical team identified this was caused by database related issues and our team restored service. Please note that the affected components for this incident were "Xero Partner Products & Tools > Xero Tax (UK)" and not "United Kingdom - Regional Products - Tax Reporting - UK VAT & MTD" as reported during the incident.

We are currently aware of an issue where customers are not receiving auto super approval codes via SMS. This is due to an issue that Sinch is currently experiencing. Further details can be found on Sinch's status page - https://status.messagemedia.com/. We apologise for any inconvenience this has caused.

Sinch has implemented a fix and are seeing recovery of their systems. Our team is continuing to monitor.

Sinch has resolved the issue impacting Australian customers not receiving auto super approval codes via SMS. We apologise for any inconvenience this has caused.

We are aware some customers trying to reconcile transactions in Xero are experiencing an error screen. Our team is investigating this with urgency.

Our team has implemented a fix and we are currently monitoring the results.

Our team has resolved the issue impacting some customers trying to reconcile transactions in Xero. We apologise for any inconvenience this has caused. A product release caused this feature to become temporarily unavailable.