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Last checked Sep 8, 7:29 AM UTC

Xmatters status

Incident management and workflow automation for DevOps and Ops teams.

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Maintenance

Source: official status page

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OverviewActivityHistoryCommunityAbout

Xmatters service health graph

Service status and report activity over the last 24 hours, in 15-minute intervals. Early warnings and official incidents are shown separately.

Xmatters activity

Loading reports… · Last 24 hours

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by Uptimus
————Now
  • No problems detected
  • Possible problems
  • Problems detected
  • Early warning
  • Official incident

Small green bars: normal status (illustrative). Taller bars: report activity.

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Tap a bar to keep its details open. With the chart focused, use Left and Right to move between intervals, Home or End to jump, and Escape to close. Full data is available in the table below.

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15-minute report intervals · UTC
StartEndReportsStatus

Latest activity

Last 24 hours
  1. Official status checked

    Xmatters has active maintenance

    Official provider status
    Sep 8, 7:29 AM UTC
  2. Official maintenance active

    Notice: Issue discovered with xMatters and ServiceNow update Zurich Patch 10 Hotfix 4 — ServiceNow has resolved this issue on Friday, August 28, 2026 with a maintenance patch. The problem was related to an issue in the ServiceNow patch identified in their article KB3147727 (https://support.servicenow.com/kb_view.do?sysparm_article=KB3147727)

    Official provider status
    Sep 1, 4:32 PM UTC

Xmatters outage reports

0 outage reports in the last 24 hours.

No recent outage reports

No community outage reports have been submitted for this service in the last 24 hours.

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Xmatters outage map

Approved reports from the last 24 hours, grouped by country. Markers show country-level locations, not precise locations or confirmed affected infrastructure.
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Xmatters outage map

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Xmatters status history

Official status observations, not measured service uptime.

Last 60 daysDaily history
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——
  • Operational
  • Issues
  • Outage
  • Maintenance
  • No data

Xmatters components

Component nameStatus
Xmatters Europe, Middle East, and Africa — Web Interface statusUp
Xmatters Asia Pacific — Web Interface statusUp
Xmatters North America — Web Interface statusUp
Xmatters North America — Email Notifications statusUp
Xmatters Asia Pacific — Email Notifications statusUp
Xmatters Europe, Middle East, and Africa — Email Notifications statusUp
Xmatters North America — SMS Notifications statusUp
Xmatters Asia Pacific — SMS Notifications statusUp
Xmatters Europe, Middle East, and Africa — SMS Notifications statusUp
Xmatters Europe, Middle East, and Africa — Voice Notifications statusUp

Xmatters incident history

Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.

View more history
Incident nameDurationStartedUTCAcknowledgedSeverity
Official status·Resolved28mJul 1, 20267:53 PM UTCYesMinor
Official status·Resolved34mMay 1, 20268:45 AM UTCYesMajor
Official status·Resolved30mApr 1, 20262:06 PM UTCYesMinor
Official status·Resolved17mMar 10, 20268:36 PM UTCYesMinor
Official status·Resolved8mNov 21, 20251:54 PM UTCYesMinor
Official status·Resolved30h 15mOct 20, 202510:20 AM UTCYesMajor
Official status·Resolved89hOct 10, 202510:58 PM UTCYesMinor
Official status·Resolved44mSep 24, 20253:59 AM UTCYesMinor

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About Xmatters monitoring on Uptimus

Uptimus monitors Xmatters through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.

This page currently includes 27 monitored components, 51 indexed incidents, 55 maintenance windows and 6 days of known history.

Uptimus is an independent monitoring service and is not affiliated with Xmatters. A healthy status does not guarantee that every user, device or region is unaffected.

How Uptimus monitors Xmatters

Get notified when Xmatters or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 51 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Issue Discovered - Service disruption in North American Region - Multiple Services”.

Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 27 Xmatters components: Web Interface, Web Interface, Web Interface, Email Notifications. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Scheduled maintenance

Planned work published by the official provider.

  1. ✓

    xMatters database upgrades

    Resolved

    The scheduled maintenance has been completed.

    Started Sep 2, 2026, 09:00 PM UTC · Resolved Sep 2, 2026, 10:00 PM UTC

  2. ✓

    xMatters database upgrades

    Resolved

    The scheduled maintenance has been completed.

    Started Sep 1, 2026, 10:00 PM UTC · Resolved Sep 1, 2026, 10:10 PM UTC

  3. ✓

    xMatters database upgrades

    Resolved

    The scheduled maintenance has been completed.

    Started Sep 1, 2026, 04:00 PM UTC · Resolved Sep 1, 2026, 04:10 PM UTC

  4. ✓

    Notice: Issue discovered with xMatters and ServiceNow update Zurich Patch 10 Hotfix 4

    Maintenance

    ServiceNow has resolved this issue on Friday, August 28, 2026 with a maintenance patch. The problem was related to an issue in the ServiceNow patch identified in their article KB3147727 (https://support.servicenow.com/kb_view.do?sysparm_article=KB3147727)

    Started Aug 26, 2026, 11:16 PM UTC · Ongoing

  5. ✓

    Elemental release

    Resolved

    The scheduled maintenance has been completed.

    Started Jul 21, 2026, 05:00 PM UTC · Resolved Jul 21, 2026, 05:30 PM UTC

  6. ✓

    xMatters database upgrades

    Resolved

    The scheduled maintenance has been completed.

    Started May 27, 2026, 09:00 PM UTC · Resolved May 27, 2026, 10:00 PM UTC

  7. ✓

    xMatters database upgrades

    Resolved

    The scheduled maintenance has been completed.

    Started May 26, 2026, 10:00 PM UTC · Resolved May 26, 2026, 10:10 PM UTC

  8. ✓

    xMatters database upgrades

    Resolved

    The scheduled maintenance has been completed.

    Started May 26, 2026, 04:00 PM UTC · Resolved May 26, 2026, 04:10 PM UTC

Maintenance notifications
Receive alerts when Xmatters publishes planned, scheduled or active maintenance affecting the service. Uptimus has indexed 55 maintenance windows from the available Xmatters history. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.
Recovery notifications
Know when Xmatters or an affected component returns to healthy operation after an issue or outage. The current page contains 6 days of known status history, while resolved events remain available for later review. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.
Status messages
Uptimus stores the incident headline published by Xmatters and presents it with the normalized service status. The available history contains 51 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Issue Discovered - Service disruption in North American Region - Multiple Services”.
Status details
Incident and maintenance updates are preserved so you can follow investigations, mitigations and recovery progress. A recent official update preserved by Uptimus reads: “**What happened?** On July 1st, 2026, some customers reported an issue to xMatters Customer Support where they were encountering authentication errors when accessing the web user interface. **Why did it happen?** This issue occurred because a database clust…”.
Component status filtering
Choose all components or only the Xmatters products you use. Official alerts then respect that component selection. Uptimus currently tracks 27 Xmatters components: Web Interface, Web Interface, Web Interface, Email Notifications. Filtering changes which official alerts are delivered; it does not remove the provider's events from the public history.

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Comparison

Uptimus vs Downdetector for Xmatters

Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.

Uptimus vs Downdetector for Xmatters
Comparison criteriaUptimusDowndetector
Community outage reports for XmattersIncludedIncluded
Adaptive baseline that separates isolated reports from wider disruptionIncludedIncluded
24-hour report activity and regional outage viewIncludedIncluded
One workspace for websites, provider status pages, Steam games and Android apps and gamesIncludedSeparate product
Email, push and webhook alerts from the same workspaceIncludedSeparate product
Official incident updates and status timeline for XmattersIncludedUser-report led
Component health and maintenance windows kept separateIncludedLimited on public pages
IncludedUser-report led · Limited on public pagesSeparate product

The current official status of Xmatters cannot be verified. The latest stored provider observation indicated normal operation. 0 reports were recorded for Xmatters in the last 24 hours. Last official check: Sep 8, 7:29 AM UTC.

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