Xporter outage history

We are currently experiencing a service disruption caused by an issue with our public cloud provider and Atlassian. Our team is actively collaborating with both parties to resolve or mitigate the impact as quickly as possible. At this time, there is no estimated time for resolution, but we will continue to share updates as soon as more information becomes available.

Earlier yesterday, a widespread outage affecting our public cloud provider caused service disruptions across multiple regions and impacted our platform’s availability. Around 7:00 PM UTC, our public cloud provider had fully resolved the underlying issue, and our systems have been restored to normal operation. We have verified the stability of all services and are continuing to monitor closely to ensure sustained performance. We sincerely thank you for your patience and understanding during this global incident.

We're experiencing an outage on Xporter Cloud tied to our service provider, Atlassian (https://jira-software.status.atlassian.com/). We're closely monitoring and working on a resolution. Thanks for your patience.

The incident has been resolved

 Atlassian reports that between ~12:15 UTC and ~ 15:20 UTC Jira Cloud Automation rules and Connect apps impersonating users were failing. We have scaled up the underlying services and confirmed we aren't observing failures anymore.

 We can also confirm from our end that all services with Degraded Performance are now Operational

Xporter is experiencing problems with Xray and Xporter integration. We are looking into the matter and hope to bring a resolution as soon as possible and are extremely sorry for the inconvenience caused.

Update: We have identified the issue and are planning a Hotfix release. Thank you for your patience.

The issue has been resolved with Xporter Cloud version 1.24.16. The update will be pushed automatically. We thank you for your patience.

The issue has been identified and we are working as fast as possible to resolve the problem.

This incident has been resolved.

We have identified the root cause and we are actively working towards recovery.

We continue to work on resolving the incident related to the impossibility of exporting data.

The issue has been resolved and the service is operating normally.

This incident has been resolved.

We experienced elevated error rates which may have prevented new exportations. We do apologize for any inconvenience it may have caused.