52 recorded Zerobounce incidents since May 2022, with official updates, affected components, duration and resolution information.
Hello, We are investigating an issue when certain file does not finish uploading (stuck on waiting).
We have identified the issue and we are working on stabilizing the upload files backend.
A fix has been implemented and we are monitoring the results.
The incident has been resolved.
api.zerobounce.net experienced a brief period of reduced availability in the EU lasting approximately 3 minutes. Automated safeguards identified the issue immediately, and full normal service was restored. All endpoints are fully operational, and no data was affected. We apologize for any brief inconvenience.
Members Platform experienced a brief service disruption lasting approximately 6 minutes. During this period, members may have encountered connection errors or been unable to log in. The root cause was identified as a brief edge network routing anomaly, which was corrected immediately. All systems are operating normally, and no further impact is expected.
Cloudflare have reported intermittent issues with network performance. Customers might observe unexpected errors. We are working to analyze and mitigate this problem. More updates to follow shortly.
Cloudlflare have implemented a fix and we are monitoring the results.
We are currently investigating an issue where Cloudflare network has issues in different regions.
We are continuing to investigate this issue.
Our services are back online, the cloudflare issues have been resolved.
We are currently investigating an issue where Cloudflare network has issues in different regions.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue with new files not being added to the processing queue correctly.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are looking at a potential issue/bug affecting integrations on the platform.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with our bulkapi where files fail to upload.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Due to a Cloudflare outage related to captcha services our registration page is not currently working as intended.
Captcha services are working again.
We have noticed partial degradation of api.zerobounce.net We are currently investigating the root cause.
The issue has been resolved all service are back to normal.
We're experiencing an issue with file uploads on our members section. We're investigating the problem.
We've noticed payments are also affected
Issues related to payments are working
"Update - Issues related to payments are working" "Issues related to payments solved. File upload issue still under investigation."
File upload issue solved
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results. A part of our API endpoints suffered a CPU spike which is under further investigation causing slow responses or latency on requests.
This incident has been resolved.
We’re currently experiencing degraded performance due to an issue with one of network providers.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A caching issue caused temporary degradation of api.zerobounce.net. Further analysis found that the issue had been caused by a database failure.
We are currently investigating an issues with Integrations.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue with Integrations not working.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Hello, We are investigating a weird behaviour caused by our databases. No impact at the moment, however we are at risk.
Database restored to normal values without an impact.
Hello, There are several fiber cuts around Europe impacting the traffic between multiple providers. Please expect during the incident a higher latency or delayed responses in validations.
A partial fix has been implemented and we are working on re-routing and balance the traffic to recover the latency. More updates once the fibercut has been resolved.
This incident has been resolved.
Database issue caused degradation of the file validation process for 2 minutes.
