Zuora outage history and incident timeline

Central Sandbox Performance issue: 504 Gateway Time Out error

Started September 1, 2026 at 1:57 PM UTC 57m

Pending

Affected components

Central Sandbox

September 1, 2026 at 1:57 PM UTCinvestigating
Currently our central Sandbox Environments are experiencing performance issues. Our team is working on this with the highest priority.and we will provide further updates as they become available.
September 1, 2026 at 2:05 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
September 1, 2026 at 2:54 PM UTCresolved
This incident has been resolved.

Data synchronization delays in Revenue snowflake secure share

Started June 28, 2026 at 8:59 PM UTC 1h 22m

IssuesMinor incident

Affected components

Revenue Core Services

June 28, 2026 at 8:59 PM UTCinvestigating
We are currently investigating an issue causing Data synchronization delays in Revenue snowflake secure share
June 28, 2026 at 10:21 PM UTCresolved
This incident has been resolved.

Revenue Rest API

Started June 27, 2026 at 5:38 PM UTC 1d 0h

IssuesMinor incident

Affected components

Revenue API Service

June 27, 2026 at 5:38 PM UTCinvestigating
Our team is presently looking into intermittent connectivity problems affecting the Revenue REST API
June 27, 2026 at 7:06 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 28, 2026 at 5:44 PM UTCresolved
This incident has been resolved.

Currently the is not accessible , we are investigating the issue

Started June 15, 2026 at 6:45 PM UTC 30m

IssuesMinor incident

Affected components

Production UI

June 15, 2026 at 6:45 PM UTCinvestigating
We are currently investigating this issue.
June 15, 2026 at 7:14 PM UTCresolved
This incident has been resolved.

Internal System Error for Users with Japanese Language Settings

Started May 8, 2026 at 3:37 AM UTC 9h 16m

IssuesMinor incident

Affected components

Central SandboxSandbox UISandbox UISandbox UI

May 8, 2026 at 3:37 AM UTCidentified
We are currently investigating an issue affecting Sandbox environments where users who have Japanese selected as their preferred language may encounter an Internal System Error when accessing the application settings.
May 8, 2026 at 10:17 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
May 8, 2026 at 12:53 PM UTCresolved
This incident has been resolved.

Zuora Sandbox Environments UI are inaccessible

Started April 29, 2026 at 4:39 AM UTC 2h 9m

IssuesMinor incident

Affected components

Sandbox UISandbox UISandbox UI

April 29, 2026 at 4:39 AM UTCidentified
This issue has been identified and a fix is being implemented.
April 29, 2026 at 4:44 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
April 29, 2026 at 6:48 AM UTCresolved
This incident has been resolved.

A subset of NA1 production tenants using legacy 360 Sync were triggering Turbo Sync instead of Real time sync

Started April 24, 2026 at 10:39 AM UTC 3h 30m

Pending

Affected components

Production APISandbox APISandbox AnalyticsSandbox UICentral SandboxProduction UISandbox IntegrationsProduction IntegrationsProduction AnalyticsSandbox Batch OperationsProduction Batch Operations

April 24, 2026 at 10:39 AM UTCmonitoring
A fix is implemented and RTS is now functioning as expected and we are currently monitoring.
April 24, 2026 at 2:09 PM UTCresolved
This incident has been resolved.

On March 10, 2026, at approximately 12:30 AM PDT, an incident was detected affecting Zuora Revenue Service sandbox environments across regions.

Started March 10, 2026 at 7:53 AM UTC 1d 0h

OutageCritical incident

Affected components

Sandbox UISandbox UISandbox UI

March 10, 2026 at 7:53 AM UTCinvestigating
We are currently investigating this issue.
March 10, 2026 at 10:03 AM UTCinvestigating
We are continuing to investigate this issue.
March 10, 2026 at 10:22 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
March 11, 2026 at 7:59 AM UTCresolved
This incident has been resolved.

Email / Notification Latency Spike

Started February 28, 2026 at 7:24 PM UTC 0m

Pending

February 28, 2026 at 7:24 PM UTCresolved
During month end monitoring, we observed spike in email/notification processing latency. Timeframe: 5:05 am PST ~ 8:00 am PST Latency has returned to normal levels and no ongoing impact observed.

Zrevenue RC work bench data query Issue reported after the DB maintenance

Started February 9, 2026 at 7:06 AM UTC 2h 37m

IssuesMinor incident

Affected components

Sandbox UISandbox UISandbox UI

February 9, 2026 at 7:06 AM UTCinvestigating
We are currently investigating this issue.
February 9, 2026 at 7:08 AM UTCinvestigating
Sandbox Environments are currently down. Our team is working on this with the highest urgency
February 9, 2026 at 7:13 AM UTCidentified
The issue has been identified and a fix is being implemented.
February 9, 2026 at 9:43 AM UTCresolved
Issue is fixed and instances are up and running.

Performance degradation impacting Zuora Connector for Data Warehouses for a sub-set of NA Production and Sandbox tenants.

Started February 3, 2026 at 4:58 AM UTC 3h 34m

IssuesMinor incident

Affected components

Production APISandbox APIProduction Batch OperationsSandbox APISandbox UIProduction UIProduction IntegrationsSandbox IntegrationsProduction APISandbox IntegrationsProduction IntegrationsSandbox UISandbox Batch OperationsProduction Batch OperationsSandbox Batch OperationsProduction UI

February 3, 2026 at 4:58 AM UTCinvestigating
Our team is proactively investigating this issue on priority.
February 3, 2026 at 6:39 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
February 3, 2026 at 8:32 AM UTCresolved
This incident has been resolved.

Temporary disruption to Zephr services

Started October 28, 2025 at 3:53 PM UTC 2d 20h

IssuesMinor incident

Affected components

Admin ConsoleIntegration APIs (*.api.zephr.com)Zone LZone BAI PaywallZone HZone CZone PZone ALegacy blaize.io integrationsPayment provider integrations

October 28, 2025 at 3:53 PM UTCinvestigating
We are currently investigating this issue.
October 28, 2025 at 4:46 PM UTCinvestigating
We are continuing to investigate this issue.
October 28, 2025 at 6:18 PM UTCidentified
The issue has been identified and a fix is being implemented.
October 28, 2025 at 7:03 PM UTCmonitoring
We’ve implemented the resolution and expect the full service to recover automatically over the next 2–8 hours. Our team will continue to monitor the situation closely and provide updates until all services are fully restored.
October 28, 2025 at 11:16 PM UTCmonitoring
All systems behind Zuora-managed DNS are now fully operational. Some customers or integrations may still experience intermittent errors due to cached DNS records. If you manage infrastructure in front of Zephr, we recommend flushing DNS to help restore full connectivity.
October 31, 2025 at 12:02 PM UTCresolved
This incident has been resolved.

Zuora 360 sync in sandbox tenants is failing when Invoice and its child objects are attempted to sync

Started October 17, 2025 at 8:31 PM UTC 5h 25m

IssuesMinor incident

Affected components

Sandbox APISandbox APICentral SandboxCentral SandboxSandbox IntegrationsSandbox IntegrationsSandbox IntegrationsSandbox APICentral Sandbox

October 17, 2025 at 8:31 PM UTCidentified
Our Engineering teams have identified an issue where Zuora 360 sync is failing with “There has been an unknown internal error. (could not resolve property: generatedon of: com.zuora.zbilling.invoice.model.Invoice)” when Invoice and its child objects are attempted to sync. Customers who have the Invoice and its child objects disabled in 360 sync are not impacted. Customers using "Zuora Connector for Salesforce CRM are also not impacted
October 17, 2025 at 11:41 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
October 18, 2025 at 1:56 AM UTCresolved
This incident has been resolved.

EU Production UI and API degradation

Started October 15, 2025 at 9:57 AM UTC 23m

Pending

Affected components

Production UIProduction API

October 15, 2025 at 9:57 AM UTCmonitoring
This incident impacted during 10/15/2025 2:20 AM PT until 10/15/2025 02:38 AM PT. We are continuing to monitor.
October 15, 2025 at 10:20 AM UTCresolved
This incident is been resolved

SFDC OAuth Token failures impacting Zuora to Salesforce Sync

Started September 3, 2025 at 10:02 PM UTC 4h 9m

OutageMajor incident

Affected components

Production IntegrationsProduction IntegrationsProduction IntegrationsProduction Integrations

September 3, 2025 at 10:02 PM UTCinvestigating
We have observed that the Zuora to Salesforce sync is experiencing failures when attempting to get an SFDC OAuth token. Our internal team is currently investigating this issue with the highest priority.
September 3, 2025 at 11:29 PM UTCmonitoring
We have published a Support article with steps, based on Salesforce's guidance, to help resolve this issue. Please refer to the link below: https://support.zuora.com/hc/en-us/articles/39308749618445-Failed-to-get-SFDC-oauth-token-code-400-message-error-invalid-grant-error-description-expired-access-refresh-token
September 4, 2025 at 2:11 AM UTCresolved
This incident has been resolved.

Workflow UI performance Issue

Started August 6, 2025 at 8:08 PM UTC 0m

Pending

August 6, 2025 at 8:08 PM UTCresolved
We identified and resolved a Workflow UI issue that occurred between 3:57 AM and 4:29 AM PST. This may have also impacted other services like data query that tried to query on the workflow object.

Zephr Application issue

Started July 23, 2025 at 6:48 PM UTC 4h 42m

IssuesMinor incident

Affected components

Zone A

July 23, 2025 at 6:49 PM UTCinvestigating
We are having an Application issue with Service: Zephr. We are seeing elevated error rates in us-east-1. Our team is currently investigating the issue.
July 23, 2025 at 7:14 PM UTCmonitoring
We have rolled out a mitigation and error rates have returned to normal. We are continuing to monitor for any further issues.
July 23, 2025 at 11:31 PM UTCresolved
The application issue has been resolved as error rates continued to be normal.

A subset of our customers are intermittently experiencing error on Data Source Exports and Aqua

Started July 21, 2025 at 6:33 PM UTC 1h 30m

IssuesMinor incident

Affected components

Production APIProduction Batch OperationsProduction UIProduction IntegrationsProduction APIProduction IntegrationsProduction Batch OperationsProduction UI

July 21, 2025 at 6:33 PM UTCinvestigating
We are actively investigating the issue.
July 21, 2025 at 7:11 PM UTCinvestigating
We are continuing to investigate the issue on priority. Along with Data Source Exports and Aqua, we see an impact on Notifications and Invoice PDF.
July 21, 2025 at 7:30 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
July 21, 2025 at 8:03 PM UTCresolved
This incident has been resolved.

NA Production UI degradation

Started July 20, 2025 at 11:21 AM UTC 3h 9m

Pending

Affected components

Revenue API ServiceRevenue Core Services

July 20, 2025 at 11:21 AM UTCmonitoring
NA Production UI for Revenue was not accessible from 4 am PST. This is now resolved and we continue to monitor.
July 20, 2025 at 12:05 PM UTCmonitoring
We have also identified v2 REST API errors during the impacted period. We continue to monitor.
July 20, 2025 at 2:29 PM UTCresolved
This incident has been resolved.

Intermittent 502 Errors on Zephr Production Sites

Started June 12, 2025 at 7:26 PM UTC 59m

OutageCritical incident

Affected components

Admin ConsoleZone BZone HZone CZone A

June 12, 2025 at 7:26 PM UTCinvestigating
We’re investigating intermittent 502 errors affecting some production sites. The issue appears to be related to ongoing Cloudflare outages impacting several services. We recommend that customers revert DNS records to CNAME to "cloudfront.cdn.zephr.com" where possible.
June 12, 2025 at 8:10 PM UTCmonitoring
All Zephr services have been reverted at the DNS level to use AWS infrastructure while the Cloudflare incident is ongoing.
June 12, 2025 at 8:25 PM UTCresolved
This incident has been resolved.