Zwift outage history

We’re investigating reports of slow loading times when opening Zwift, along with issues affecting activity saves, Ride Ons, event sign-ups and joins, third-party uploads, and Personal Records. Thank you for your patience while our team looks into the issue. We’ll share updates as more information becomes available.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

The below campaigns temporarily stopped rewarding Drops and/or XP for their respective milestones: - Climb of the Week - Indoor Outdoor Challenge - Route of the Week - Zwift Racing Powered by Dura-Ace - Zwift Shorts We are actively working to determine all impacted Zwifters and re-process their respective missing rewards. Note: Campaign progress was not impacted by this temporary outage.

ZwiftPower was temporarily unavailable from 06:35AM PT until it was restored at 07:10AM PT after implementing a fix on our end.

At around 14:30 (2:30PM) PT we discovered ZwiftPower was down, and we are currently investigating this issue.

After implementing some changes on the backend ZwiftPower has been coming back online. We are continuing to investigate the root cause, and are still monitoring.

The issue is reoccurring and we are continuing to investigate the root cause.

After additional backend changes access to ZwiftPower has now been fully restored.

Starting from ~2:30PM PT on September 15th to ~6:30AM PT on September 16th we detected an outage impacting the ingestion of activity data from Garmin, Hammerhead, Wahoo, and Whoop. We are currently re-processing activities from this time frame for all impacted Zwifters.

All Wahoo data should now be re-processed, and we are working on re-processing Garmin and Hammerhead data next.

All Wahoo and Hammerhead data should now be re-processed, and we are continuing to work on re-processing the remaining Garmin data.

All Wahoo, Hammerhead, and Garmin data has been reprocessed. Due to limitations when fetching Garmin data and if Zwifters have only granted Zwift limited permissions to their Garmin account then they may need to disconnect and reconnect their Garmin accounts to pull in any missing historical activities.

From approximately 9:13AM (PDT) to 10:13AM (PDT) we discovered there was an issue preventing activities from successfully saving, and giving other Zwifters Ride Ons. These issue should now be resolved.

We are currently investigating reports of slow load times for Zwift events. We appreciate your patience as our team investigates the issue. Updates to follow.

This incident has been resolved.

We are currently investigating reports that in-game chat is unavailable and RoboPacers are not appearing for some users. Our team is actively looking into the issue and will provide another update as soon as we have more information.

We are continuing to investigate this issue.

This incident has been resolved.

We are currently investigating this issue.

RoboPacers will be disabled over the weekend while we continue to investigate the root cause for the degraded performance and work on resolving the issue.

This incident has been resolved.

We are investigating an intermittent outage of RoboPacers.

We are currently investigating an issue affecting access to the support site. Users may experience difficulty loading pages or intermittent availability. Our team is actively working to identify the root cause and will provide updates as more information becomes available. For additional support, please visit https://www.zwift.com/contact-us. Thank you for your patience.

This issue has been resolved, and the support site is now fully accessible. We appreciate your patience while we worked to fix the problem.

We are currently investigating this issue.

We are investigating an issue that is causing an "Oops! We hit a snag" message to appear when trying to view details of an activity.

A rollback has been implemented and we are monitoring the results. There may be some intermittent issues while the rollback progresses.

This incident has been resolved.

From approximately 14:45 - 15:15 (Pacific Time) customers may have experienced not being able to login to Zwift, slow Zwift load times, or error messages in Zwift/ZC

Zwift has been made aware of a possible issue with our backend, which may impact power bests, category enforcement, event sign up, and event join. We appreciate your patience as our team investigates the issue. Updates to follow.

We are continuing to investigate this issue.

This incident has been resolved.

One of our payment providers is experiencing an outage and that is affecting users attempting to subscribe. This affects checkouts by credit card and Paypal.

Our payment provider has resolved the incident. Payment processing has recovered to an operational state.

We are currently investigating reports of users not being able to log in.

We are continuing to investigate this issue.

This incident has been resolved.

We’re experiencing issues with our push notification service. We’ve temporarily disabled push notifications in the Zwift Companion app while we investigate this incident. Apologies for any inconvenience.

This incident has been resolved.

We are aware of an issue where activities uploaded to Strava and Garmin are not displaying select data fields. We are currently working on a solution.

This incident has been resolved.

We are currently investigating this issue.

Systems are back up and we are monitoring

This incident has been resolved.

Zwift monitoring has been alerted to an issue with our Website host. As a result, our website and storefront are currently down. The service provider has identified the issue and is actively working on a fix. We will update this as more information is learned.

We are continuing to work on a fix for this issue.

Our service provider has implemented a fix. Our site and storefront are back up and running as expected. We will continue to monitor this for any unintended changes. Thanks for your patience and Ride On!

This incident has been resolved.