52 recorded Zybooks incidents since March 2019, with official updates, affected components, duration and resolution information.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
Our engineers are actively investigating and have identified the cause.
This incident has been resolved.
Canvas appears to be down or undergoing maintenance, preventing zyBooks from sending assignment scores. Your work is still recorded in zyBooks. Once Canvas is back, scores can be sent by continuing the assignment or clicking “Submit score to LMS.” Please see Canvas's status page here: https://status.instructure.com/
Canvas appears to be available for most users. Scores can be sent by continuing the assignment or clicking “Submit score to LMS.” Please see Canvas's status page here: https://status.instructure.com/
Canvas has reported that they have resolved the issue. Scores can be sent by continuing the assignment or clicking “Submit score to LMS.” Please see Canvas's status page for more details: https://status.instructure.com/
Our team identified an issue with advanced zyLabs not loading. We are actively looking into a fix and hope to have this back up as soon as possible.
We are continuing to investigate this issue.
This incident has been resolved.
One of the 3rd party tools, Cloudflare, is currently experiencing an outage. You can check their status page here: https://www.cloudflarestatus.com. While this issue persists, our platform may be unresponsive.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident is resolved. A number of our third-party partner's Learning Management Systems (LMS) were down following an outage of AWS region us-east-1. We saw issues with partners like Blackboard and Canvas either unable to, or in limited capacity, able to receive grade posts for assignment submissions. This event did not have any direct impacts on the zyBooks system or it's ability to record student scores. Students and instructors can use the manual grade push options if their score does not appear to be synced with the LMS. https://support.zybooks.com/hc/en-us/articles/360042745653-How-does-Assignment-auto-submission-work#01JNPQMHVK46ZP9NVE5HEFSTGG
One of the 3rd party tools that our Advanced Labs platform relies on, Firebase, is currently experiencing an outage. You can check their status page here, https://status.firebase.google.com/. While this issue persists, Advanced zyLabs may fail to load intermittently.
We are continuing to monitor this issue and will provide updates as they become available. This is a widespread issue with the Google Cloud platform, causing downtime for many applications across the web. https://status.cloud.google.com/
This incident has been resolved.
The zyBooks site was slow to load for a period of about 8 minutes.
The zyBooks site was slow to load for a period of about 25 minutes.
We are currently investigating an issue where some reports are slowing down including table of contents reports, assignments tab, student behavior insights, and zyLab similarity detection.
This incident has been resolved.
We investigated an issue where some reports were slowing down including table of contents reports, student behavior insights, and zyLab similarity detection.
We are currently investigating an issue where some reports are slowing down including table of contents reports, student behavior insights, and zyLab similarity detection.
This incident has been resolved.
Canvas systems are down, preventing zyBooks from sending assignment scores. Your work is still recorded in zyBooks. Once Canvas is back, scores can be sent by continuing the assignment or clicking “Submit score to LMS.”
While Canvas systems are again operational (https://status.instructure.com), we have identified that a subset of our partner schools are still having issues sending assignment scores. We are in contact with Canvas technical support and working to remedy the situation. No issues recording assignment scores have been identified on the zyBooks side. Once sending of scores is restored, scores can be sent by continuing the assignment or clicking “Submit score to LMS” button.
This incident has been resolved.
Loss of access to all services.
Classic zyLabs with a large number of test cases experienced issues running all test cases.
We are currently investigating this issue.
This incident has been resolved.
Activity auto-submission slowdown. LTI submission delayed.
This incident has been resolved.
Students saw a red banner indicating that activity recording may be impacted from 7:30 pm Pacific to 11:30 pm.
We are currently investigating this issue.
This incident has been resolved.
