Dashlane Status

June 2, 2026 11:49 UTC Monitoring - We experienced an issue that had an impact on the Dashlane platform from approximately 10:35 UTC to 10:50 UTC. Users may have experienced SSO login errors, slow load times, inability to retrieve data, or errors when attempting to perform several actions. We have confirmed full recovery, and we are currently monitoring the situation. This issue is unrelated to the recent brute force incident. June 2, 2026 16:58 UTC Resolved - After continued monitoring, we can confirm that the service is stable and operating as expected. We sincerely apologize for any disruption this may have caused to your work today.

May 31, 2026 15:19 UTC Investigating - We have received reports from several users having received an email that their account has been suspended. We have also received reports that some users are experiencing difficulties in logging in to Dashlane after resetting their master password. We are investigating this situation, and we will provide further updates as soon as we have more information. Thank you for your understanding. May 31, 2026 17:50 UTC Investigating - We are continuing to investigate the "Account suspended" notifications. Our engineering teams are actively working on a resolution and investigating the root cause of these messages. We are treating this with the highest priority and will provide further updates here as soon as more information becomes available. Thank you for your continued patience and understanding. May 31, 2026 22:30 UTC Resolved - We can confirm that certain Dashlane user accounts were targeted in a brute force attack by an external party, resulting in the suspension of those accounts as part of Dashlane’s built-in security measures. The affected accounts have now been unsuspended. Our team is actively engaged in this issue and taking measures to address it. There is no evidence of compromise of Dashlane’s systems. Thank you for your patience and understanding. June 1, 2026 07:32 UTC Monitoring - We can confirm that certain Dashlane user accounts were targeted in a brute force attack by an external party, resulting in the suspension of those accounts as part of Dashlane’s built-in security measures. The affected accounts have now been unsuspended. Our team is actively engaged in this issue and taking measures to address it. There is no evidence of compromise of Dashlane’s systems. Thank you for your patience and understanding. June 1, 2026 19:29 UTC Monitoring - Dashlane has published a Security Advisory and customer FAQ with additional details of the incident, investigation status, impact to user accounts, and steps we’ve taken to protect customers. There is no evidence that Dashlane’s internal system has been impacted. For further information, please reference our Security Advisory: https://support.dashlane.com/hc/articles/36038764990866

May 22, 2026 08:45 UTC Scheduled - On Monday, May 25th, 2026, from 6AM to 8AM UTC, we'll be performing planned system maintenance. During this 2-hour window, you may experience transient errors for a brief period. We're working to keep any disruptions to a minimum and appreciate your patience while we improve our systems. May 22, 2026 08:51 UTC Completed - The scheduled maintenance has been canceled and will no longer take place on the planned date.

April 21, 2026 21:37 UTC Scheduled - On Monday, April 27th, 2026, from 8:00 AM to 10:00 AM UTC, we will be performing planned system maintenance. During this 2-hour window, you may experience, transient errors for a brief period. We are working to keep any disruptions to a minimum and appreciate your patience while we improve our systems. April 27, 2026 08:03 UTC Active - The scheduled maintenance is now starting. We will keep you informed as soon as it is over. April 27, 2026 09:42 UTC Completed - The scheduled maintenance is complete. All services are now operational. Thank you for your patience.

April 15, 2026 16:20 UTC Investigating - We've received some reports of users experiencing some instability while using the Dashlane extension in Chromium browsers. We are investigating and will provide an update when we know more. In the meantime, for any customer experiencing an endless load of the extension, please try to reinstall it or use a non-Chromium browser. April 16, 2026 12:43 UTC Monitoring - We have identified that this issue is caused by a bug in the browser itself. A fix has been released in browser version 147.0.7727.101/2. Users should update their browser to this version or later and ensure the Dashlane extension is up to date to resolve the issue. April 23, 2026 08:10 UTC Resolved - After a period of monitoring, we confirmed that the issue was caused by a bug in the browser itself. A fix has been released in Chrome version 147.0.7727.101/102, and Edge version 147.0.3912.72. Users should update their browser to these versions or later and ensure the Dashlane extension is up to date. Thank you for your patience.

April 10, 2026 15:40 UTC Identified - Dashlane is investigating a disruption to our SIEM feature that is impacting customers using the Splunk and KnowBe4 integrations. Restoration is our top priority, and we will provide updates on the situation as appropriate. We thank our customers and partners for their patience during the resolution of this issue. April 10, 2026 16:07 UTC Resolved - This issue is now resolved. Thank you for your patience.

April 8, 2026 21:16 UTC Monitoring - Dashlane is currently investigating a disruption to our inbound Support Team emails related to an ongoing issue with Gmail services. Restoring full communication is our top priority, and our team is actively engaged in tracking the resolution. We appreciate your patience while we monitor the situation. April 8, 2026 22:16 UTC Resolved - The disruption affecting our inbound Support Team emails has been fully resolved, and normal response times have resumed. Thank you for your patience and understanding

March 17, 2026 21:11 UTC Investigating - We’re investigating an issue where customers may not be able log into Dashlane on Chrome or the iOS app or may receive errors. We’ll provide an update as soon as possible. As a workaround, please try logging in using a different browser. Thank you for your patience as our team works to resolve this. March 18, 2026 00:07 UTC Resolved - This issue is now resolved. Thank you for your patience.

February 26, 2026 20:20 UTC Scheduled - On Tuesday, March 3, 2026, from 8:00 to 9:00 UTC, we will be performing planned system maintenance. During this 1-hour window, you may experience transient errors for a brief period. We are working to keep any disruptions to a minimum and appreciate your patience while we improve our systems. March 3, 2026 08:06 UTC Active - Scheduled maintenance has started. We will update you as soon as it is over. March 3, 2026 08:40 UTC Completed - The scheduled maintenance is complete. All services are now operational. Thank you for your patience.

February 4, 2026 15:14 UTC Monitoring - We experienced an issue that had an extended impact on the Dashlane platform from approximately 12:43 UTC to 13:30 UTC. Users may have experienced SSO login errors, slow load times, inability to retrieve data, or errors when attempting to perform several actions. We have confirmed full recovery, and we are currently monitoring the situation. February 4, 2026 17:28 UTC Resolved - After a period of careful monitoring, we are happy to confirm that the service is stable. We sincerely apologize for the disruption caused