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Social media management solution for marketing, commerce, and customer care.
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Official status checked
Emplifi is experiencing issues
Official provider statusOfficial incident active
Actively investigating recent Node.js and eMudhra Security Disclosures — We are aware of two recently disclosed security issues and are actively investigating whether and how they affect our products, services and infrastructure: • [Node.js](https://Node.js) October 2026 security releases: fixes for multiple vulnerabilities, including several rated High ( ) • eMudhra intermediate certificate compromise: compromised CA keys that could allow forged certificates ( ) We will share updates as our assessment progresses and will contact affected customers directly if action is required.
Official provider status0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
Official status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 36h 14mOngoing | Yes | Unknown | ||
| 1h 4m | Yes | Minor | ||
| 3h 37m | Yes | Minor | ||
| 3h 49m | Yes | Critical | ||
| 11h 44m | Yes | Major | ||
| 20m | Yes | Critical | ||
| 4h 26m | Yes | Major | ||
| 67h 38m | Yes | Minor |
Uptimus 通过官方状态源监控 Emplifi，并将事件、维护和组件健康状况统一为一致的服务状态。
此页面目前包含 14 个受监控组件、31 个事件、1 个维护窗口和 9 天已知历史。
Uptimus 是独立监控服务，与 Emplifi 无关联。健康状态并不保证每位用户、设备或地区都未受影响。
当 Emplifi 或受监控组件报告重大或关键中断时接收通知。 提醒可通过工作区启用的渠道发送，包括电子邮件、推送和已配置的集成。 可用历史包含 31 个事件，为提醒提供当前状态之外的背景。 最近收录的事件是“Actively investigating recent Node.js and eMudhra Security Disclosures”。
接收有关性能下降、部分影响和非完全中断的小型事件通知。 Uptimus 当前跟踪 Emplifi 的 14 个组件: Agent, Bot, Care, Community。 提醒可通过工作区启用的渠道发送，包括电子邮件、推送和已配置的集成。
Planned work published by the official provider.
Emplifi Agent 13.2 release is scheduled to be applied to all production environments on **28 Oct 2026** at **5:00PM ET.** There will be no downtime associated with the release of this update, but it is always best practice for users to clear their cache after the update is complete. Emplifi Agent 13.2 contains updates in the following areas (and more): 1. **Introducing Agent Sidekick:** • Quick case updates, custom actions, and natural language search via `Ctrl+K` (`Cmd+K`) command bar 2. **AI Refinements & Enhancements** (please reach out to your CSM to find out how to enable and configure them): • In-line AI Translation in the letter/email editor • Automatic AI Case Summarization upon opening cases • Configurable AI Tone of Voice for case letter rewrites • Enhanced AI Code Prediction hover details 3. **Case Management & Email Routing:** • Routing rules for existing case email replies • Drag-and-drop case text reordering 4. **Reports & Utilities Enhancements:** • New Work Time and Case Time To Close reports • Work Items Report direct download/export • Advanced Threshold Utility (ATU) improvements (column reordering, customizable alert emails, Excel attachments, address code recipient lookup) 5. **Audit Trail Enhancements:** • Full traceability for case text reordering, deleted contacts, and address changes • Audit tracking for Limit Code Rules 6. **Security & Platform Updates:** • Granular permissions for General Text Cards • Security remediations and third-party library updates Reminder: Our deployment process includes a step that copies layout configuration files. Any changes made to layouts after the copy is made will need to be re-applied. We recommend freezing edits to layouts one week before the maintenance window. Release notes with more details will be on or before the release date through the Customer Portal, online help, and Agent webinar series ( ). Who do I contact if I have questions? If you require additional information, please contact your CSM or Support. Support can be reached through our Customer Portal ( ), by phone (+1-614-508-6150), or call toll-free using any of the following in country numbers: USA/Canada – +1 855-508-6150 Germany – +49 800 1830448 France - +33 800 91 16 42 UK - +44 800 029 3282
Started 2026年10月27日 UTC 02:46 · Ongoing
Downdetector 公共页面主要基于用户报告。Uptimus 还会在来源提供时结合官方事件、维护窗口和组件状态。
| 比较标准 | Uptimus | Downdetector |
|---|---|---|
| Emplifi 的社区中断报告 | 已包含 | 已包含 |
| 区分个别报告和大范围中断的自适应基线 | 已包含 | 已包含 |
| 24 小时报表活动和区域中断视图 | 已包含 | 已包含 |
| 在一个工作区管理网站、状态提供商、Steam 游戏及 Android 应用和游戏 | 已包含 | 独立产品 |
| 从同一工作区发送邮件、推送和 Webhook 告警 | 已包含 | 独立产品 |
| Emplifi 的官方事件更新和状态时间线 | 已包含 | 以用户报告为主 |
| 分别展示组件健康与维护窗口 | 已包含 | 公共页面功能有限 |
The official status page for Emplifi reports normal operation. An unresolved official incident is listed: “Actively investigating recent Node.js and eMudhra Security Disclosures”. 0 reports were recorded for Emplifi in the last 24 hours. Last official check: .
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