52 Helloid incidents · 2023年1月 — official updates, affected components, duration and resolution details.
我们正面临一个问题 与HelloID。 有些租户无法进入,因为无法进入数据库。 原因似乎与Azure有关,但我们仍在调查中. 我们将随时向你通报我们的进展情况。 需要更多信息的,请通过服务台递交罚单.
我们的调查显示,没有任何客户数据库受到影响。 所有客户门户都一直正常运转。 谢谢你的耐心 如果您有任何问题,请通过服务台递交罚单.
自动翻译自官方事件更新。
我们目前正在遇到进入HelloID门户和登录的问题。 我们正在调查原因 一旦我们知道更多情况,我们将在此公布最新情况。 您希望直接收到更新吗 ? 请通过我们的支援门户创建一张票.
Cloudflare在其状态页面上发布了最新消息. 它清楚地显示,这个问题不在HelloID中,而是在最近收到固件更新的防火墙中. Cloudflare表示,这个问题需要由这些防火墙的供应商来解决. https://www.cloudflarestatus.com/incicents/dk2obcyw2aew 互联网档案馆的存檔,存档日期2013-12-21
自动翻译自官方事件更新。
我们目前遇到一些关于弹性报告的问题。 按预期登录到弹性作品,但无法显示报告。 我们目前正在调查这一问题。 使用API不应受到影响.
这个问题已经得到解决。 我们将继续监督局势.
自动翻译自官方事件更新。
We’re currently experiencing issues with email delivery to the domains @live.nl, @msn.com, @outlook.com and @hotmail.com due to a problem at our mail provider. Emails that have already been sent are in a retry queue and will be delivered automatically once the issue has been resolved. Our mail provider is aware of the problem and is actively investigating it. We will provide an update as soon as more information becomes available.
The incident has been resolved, mails are being delivered again.
HelloID WUS的登录门户目前受到停电影响。 我们正在调查根源,并将在获得更多信息后立即提供最新情况.
HelloID目前受到Azure West United States地区一个影响网络应用的问题的影响. 我们正监测Azure的状况,并将在掌握新情况后通过这次事件提供最新情况.
微软Azure目前也更新了有关当前问题的状况网页。 您可以在此访问状态页面:https://azure.status.microsoft/en-gb/status 我们正在继续监测局势,并将在获得更多信息后立即提供进一步的最新资料.
HelloID门户网站再次开放. 我们正在继续密切监测这一服务,以确保稳定。 微软Azure报告说,最近的一项变化与这一问题密切相关,目前正在采取回滚行动。 Azure遥测显示初步恢复迹象,微软正在监测服务健康和交通恢复.
HelloID门户已全面运行一段时间并保持稳定. 没有发现进一步的影响,这一事件现已得到解决.
自动翻译自官方事件更新。
新创建的自动化变量和最近对现有可变值的更新目前没有被反映. 现有的自动化变量在脚本执行期间仍然可用,但它们继续使用之前的值来代替被更新的值. 计划自动化任务不受该问题影响. 我们的小组正在积极调查根源,并正在拟订一项解决办法。 一旦获得更多信息,我们将立即提供进一步的最新资料.
我们执行了解决这个问题的固定措施。 如果您继续遇到不反映新创建或更新值的自动化变量的问题,请通过Topdesk自助门户创建出一张票. 我们的支援小组将调查你的情况 并尽快协助你.
这一事件已经得到解决.
自动翻译自官方事件更新。
Some users have reported that they cannot access applications they should have access to. We are currently investigating the issue. We will share an update as soon as we have more information.
Our investigation has shown that these issues may also impact access to HelloID Service Automation products and delegated forms. Our teams are actively investigating the issue and working to resolve it as quickly as possible. We will continue to share updates through as new information becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
The issue has been resolved. Please note that it may be necessary to reassign the affected groups to ensure the credential sets are added correctly. If you continue to experience issues after reassigning the groups, please contact our support team: https://tools4ever-support.topdesk.net/ We apologize for any inconvenience caused.
SSO applications based on OpenID Connect are currently not working. The JWKS document returns the following error: “Something went wrong.” We are investigating the issue and will provide an update as soon as more information is available.
The issue has been identified, and a fix is scheduled to be implemented. To apply this fix, downtime of the HelloID customer portal is required. During the implementation, HelloID will be temporarily unavailable. This downtime will not affect any scheduled processes or planned executions during this period. We will create a separate statuspage incident for this maintenance window, where all relevant updates and progress information will be communicated.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
At this moment, we're experiencing issues with AD login to HelloID. We're investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
At this moment, we're currently experiencing an issue with processing an evaluation and/or enforcement. We're investigating the issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
At this moment, we're experiencing an issue with HelloID where you can ancounter the errormessage "'Enable-RemoteMailbox' is not recognized". We're investigating the issue
We are continuing to work on a fix for this issue.
A fix has been implemented within the newest HelloID agent version. Please make sure your HelloID agent is updated to the most recent version to ensure the fix is applied. We will continue to monitor the results.
This incident has been resolved.
We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.
The issue has been resolved, we'll keep monitoring the situation.
We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.
We have rolled out a hotfix to mitigate the impact of these issues. We are closely monitoring the situation and will continue to actively monitor performance.
A new hotfix has been deployed. We expect this to improve the degraded performance, and under normal usage conditions, regular performance levels should be restored.
The issue has been resolved, we'll keep monitoring the situation.
At the moment, the Built-in Azure AD Actions cannot be executed. We are aware of the issue and are currently working on a hotfix to resolve it. We apologize for the inconvenience.
A hotfix has been implemented, and the actions should now be executed successfully again. We'll keep monitoring the situation.
We are currently experiencing issues with the delivery of emails to the domains @live.nl, @msn.com, @outlook.com, and @hotmail.com. To restore our email reputation, we have disabled email sending from training tenants. This is a preventive measure to ensure that emails to these domains can be delivered correctly again as soon as possible. For more information about the original incident, please refer to: https://helloid.statuspage.io/incidents/n6pl5ykzxv45 We will keep you informed of further developments via the status page.
After investigation, it has been determined that the issue is not related to HelloID, nor to the mail provider used by HelloID. As a result, the precautionary measure to disable the mail functionality in the training tenants is no longer necessary. The mail functionality has therefore been re-enabled in the training tenants.
We’re currently experiencing issues with email delivery to the domains @live.nl, @msn.com, @outlook.com and @hotmail.com due to a problem at our mail provider. Emails that have already been sent are in a retry queue and will be delivered automatically once the issue has been resolved. Our mail provider is aware of the problem and is actively investigating it. We will provide an update as soon as more information becomes available.
A fix has been implemented and we are monitoring the results.
After investigation, it has been determined that the issue is not related to HelloID, nor to the mail provider used by HelloID.
We are currently experiencing an issue where the HelloID on-premise agent may have lost its connection and did not automatically recover. You can resolve this by manually restarting the three HelloID services. For instructions, see: https://docs.helloid.com/en/agent/restart-an-agent.html We are actively working on a permanent solution for this connectivity issue. Our apologies for the inconvenience.
A fix has been implemented and we are monitoring the results.
The issue has been resolved, we'll keep monitoring the situation.
We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.
A fix has been implemented. In some cases, the connection to the HelloID on-premise agent may have been interrupted. The connection should restore automatically or can be re-established by restarting the HelloID services. We will continue to monitor the situation.
This incident has been resolved.
We have identified an issue may cause some HelloID evaluations or enforcements to fail. We are currently preparing a fix. In the meantime, if an evaluation or enforcement fails, please retry the action until it succeeds.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
The issue has been resolved, we'll keep monitoring the situation.
We are experiencing network issues in HelloID due to Global Cloudflare network issues. More information can be found on this page - https://www.cloudflarestatus.com/
Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency.
