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Service status and report activity over the last 24 hours, in 15-minute intervals. Early warnings and official incidents are shown separately.
Loading reports… · Last 24 hours
Tap a bar to keep its details open. With the chart focused, use Left and Right to move between intervals, Home or End to jump, and Escape to close. Full data is available in the table below.
| Start | End | Reports | Status |
|---|
Official status checked
Helpjuice has active maintenance
Official provider statusOfficial maintenance active
Read-Only Mode Activated — The security incident identified earlier today has been fully resolved. The unauthorized modification has been removed from all affected accounts, content delivery caches have been purged, the compromised access has been revoked, and all platform functionality — including administrative access — was restored as of 15:45 UTC. Affected customers have been notified directly by email with account-specific details, including a full incident report. Our forensic review of the incident's full scope is continuing as an additional verification step; if it identifies anything relevant to a specific account, we will contact that customer directly. Questions: [email protected].
Official provider statusOfficial maintenance active
Helpjuice Maintanance — This incident has been resolved.
Official provider status0 outage reports in the last 24 hours.
Official status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 1h 34m | Yes | Major | ||
| 0m | Yes | Unknown | ||
| 1h 17m | Yes | Minor | ||
| 59m | Yes | Major | ||
| 2h 14m | Yes | Unknown | ||
| 3h 47m | Yes | Minor | ||
| 1h 39m | Yes | Major | ||
| 0m | Yes | Major |
Planned work published by the official provider.
The security incident identified earlier today has been fully resolved. The unauthorized modification has been removed from all affected accounts, content delivery caches have been purged, the compromised access has been revoked, and all platform functionality — including administrative access — was restored as of 15:45 UTC. Affected customers have been notified directly by email with account-specific details, including a full incident report. Our forensic review of the incident's full scope is continuing as an additional verification step; if it identifies anything relevant to a specific account, we will contact that customer directly. Questions: [email protected].
Started 2026年8月12日 UTC 11:46 · Ongoing
This incident has been resolved.
Started 2023年5月13日 UTC 10:00 · Ongoing
The scheduled maintenance has been completed.
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Uptimus 通过官方状态源监控 Helpjuice,并将事件、维护和组件健康状况统一为一致的服务状态。
此页面目前包含 6 个受监控组件、26 个事件、3 个维护窗口和 2 天已知历史。
Uptimus 是独立监控服务,与 Helpjuice 无关联。健康状态并不保证每位用户、设备或地区都未受影响。
当 Helpjuice 或受监控组件报告重大或关键中断时接收通知。 提醒可通过工作区启用的渠道发送,包括电子邮件、推送和已配置的集成。 可用历史包含 26 个事件,为提醒提供当前状态之外的背景。 最近收录的事件是“DB Maintenance”。
接收有关性能下降、部分影响和非完全中断的小型事件通知。 Uptimus 当前跟踪 Helpjuice 的 6 个组件: Web Host, Helpjuice Knowledge Bases, Helpjuice.com Admin, Helpjuice API。 提醒可通过工作区启用的渠道发送,包括电子邮件、推送和已配置的集成。
Downdetector 公共页面主要基于用户报告。Uptimus 还会在来源提供时结合官方事件、维护窗口和组件状态。
| 比较标准 | Uptimus | Downdetector |
|---|---|---|
| Helpjuice 的社区中断报告 | 已包含 |
The official status page for Helpjuice reports normal operation. 0 reports were recorded for Helpjuice in the last 24 hours. Last official check: .
Started 2021年5月30日 UTC 11:30 · Resolved 2021年5月30日 UTC 11:36
| 已包含 |
| 区分个别报告和大范围中断的自适应基线 | 已包含 | 已包含 |
|---|
| 24 小时报表活动和区域中断视图 | 已包含 | 已包含 |
|---|
| 在一个工作区管理网站、状态提供商、Steam 游戏及 Android 应用和游戏 | 已包含 | 独立产品 |
|---|
| 从同一工作区发送邮件、推送和 Webhook 告警 | 已包含 | 独立产品 |
|---|
| Helpjuice 的官方事件更新和状态时间线 | 已包含 | 以用户报告为主 |
|---|
| 分别展示组件健康与维护窗口 | 已包含 | 公共页面功能有限 |
|---|
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