Booker - 降解性能
Issues轻微事件
- investigating
我们知道布克软件的性能下降。 我们的团队正在调查 我们将随着我们了解更多的情况更新这一页。 我们将在上午11点20分前再次提供最新情况
- investigating
我们正在继续就影响比正常负荷时间更长的问题开展工作。 了解更多情况后,我们将提供另一个最新情况.
- resolved
影响负荷时间的问题已经解决,服务正常运行. 若您继续遇到问题,请联系支援.
自动翻译自官方事件更新。
41 Mindbody incidents · 2026年1月 — official updates, affected components, duration and resolution details.
我们知道布克软件的性能下降。 我们的团队正在调查 我们将随着我们了解更多的情况更新这一页。 我们将在上午11点20分前再次提供最新情况
我们正在继续就影响比正常负荷时间更长的问题开展工作。 了解更多情况后,我们将提供另一个最新情况.
影响负荷时间的问题已经解决,服务正常运行. 若您继续遇到问题,请联系支援.
自动翻译自官方事件更新。
我们发现一个第三方上游供应商影响到TSYS客户的问题。 使用TSYS处理器的Mindbody客户从批发日期10/23/2026至10/24/2026可能出现1至2个营业日的延迟支付.
我们发现一个第三方上游供应商影响到TSYS客户的问题。 一些使用TSYS处理器的Mindbody客户可能会在批发日期后出现一些交易的付款延迟 10/23/2026-10/26/2026 (英语). 处理商建议,受影响的商家应早在星期三,10/28/2026时就为这些交易提供资金。 我们将继续监测这一问题,并在获得更多信息后提供最新情况。 我们感谢你的耐心.
自动翻译自官方事件更新。
我们目前正面临服务中断,影响到布克通知。 我们的小组正在积极调查这个问题。 一旦获得更多信息,我们将提供最新资料。 我们为任何不便而道歉.
我们正在继续就影响《订户通知》的问题开展工作。 我们将很快提供另一个最新情况.
我们正在继续监测布克电子邮件通知。 目前服务似乎正常运行。 我们将在一个小时后提供另一个最新情况.
Booker电子邮件通知的问题已经解决,通知也正常运行.
自动翻译自官方事件更新。
我们目前正在调查关于访问影响Mindbody的客户端标签时出错的报告。 我们的小组正在积极调查这个问题。 一旦获得更多信息,我们将提供最新资料。 我们为任何不便而道歉.
我们查明了问题的根源,目前正在着手解决问题。 一旦获得更多信息,我们将提供进一步的最新资料。 我们为造成的不便道歉.
我们的工程师的地址是 发布并推出 问题的解决方案。 Mindbody服务已经完全恢复并恢复了功能.
自动翻译自官方事件更新。
我们发现了一个影响品牌网络管理员的问题 以及品牌网络、Mindbody App和品牌App的结账问题。 Branded Web管理器目前无法访问,客户可能无法通过Branded Web,Branded App和Mindbody App完成取出. 我们的小组正在积极努力解决这一问题。 一旦获得更多信息,我们将提供进一步的最新资料.
Branded App,Mindbody App,和Branded Web的通关服务正在恢复,Branded Web管理器现在可以访问. 我们期望不久将全面恢复,并将继续密切监测局势.
** 已解决的-品牌网络和App服务** 影响Branded App、Mindbody App和Branded Web的检查功能的问题已经解决。 品牌网络管理员也可以再次访问,所有受影响的服务都正常运行.
自动翻译自官方事件更新。
/位置/:位置Id / 位置 /: 位置 Id/ class/: classId 返回404个关联API错误
我们正在继续调查一个影响我们所属的API的问题,它影响到伙伴查看地点和阶层的能力.
工程师们解决了影响附属API的问题原因,导致合伙人试图查看地点和类别时出现错误. 谢谢你在我们努力解决这一问题期间的耐心.
自动翻译自官方事件更新。
我们正在调查影响Mindbody服务的问题。 Mindbody客户可能经历比正常的页面加载时间更慢或间歇出错通过Mindbody服务导航. 感谢您在我们努力恢复服务时的耐心. 我们的下一次更新将在PT下午4点.
我们的工程小组迅速实施了一个固定方案,服务现已完全恢复。 谢谢你的耐心 在我们努力恢复服务时!
自动翻译自官方事件更新。
我们已查明一个问题,即第三方上游供应商影响Mindbody付款。 使用欧盟的Mindbody支付处理器的子集客户可能会在SEPA Direct Debit支付中遭遇更多故障,错误代码为" bank access restricted ". 如果您收到先前成功客户的SPA 失败的付款,您可以尝试重新处理付款。 一旦获得更多信息,我们将提供最新情况。 谢谢你的耐心.
我们继续通过SEPA直接拆分付款失败来监测这一问题。 支付失败的频率已经降低,但处理器会继续与他们的银行伙伴一起工作,确保问题得到解决. 谢谢你的耐心 一旦获得更多信息,我们将提供最新情况.
我们向Mindbody付款处理器证实,SEPA付款失败的频率继续下降。 已经收到SEPA支付失败的用户,使用错误代码"bank account restricted",为之前成功的客户服务,可以尝试重新处理支付. 谢谢你的耐心.
自动翻译自官方事件更新。
** 专题:** 明德/明德支付处理 ** 现状:** 调查 页:1 我们目前正在调查一个影响7月23日处理的Debit/ACH交易的问题,这可能导致交易缺失或重复。 澳大利亚和新西兰** 使用** 个人付款** 的客户可能会受到影响。 一旦获得更多信息,我们将提供最新资料。 谢谢你的耐心和理解.
我们确认,APAC自动支付运行期间的平台问题影响了7月23日在APAC地区处理的BECS Direct Debit和Apple Pay交易. 使用Mindbody Pays的子集客户经历了成功收取但错误地出现在Mindbody失败的付款,相关销售记录没有被创建. 如果受影响的企业手动重新处理这些付款,一些客户可能不止一次收费。 我们正在努力查明所有受影响的交易和受影响的客户。 一旦获得最后受影响名单,我们将与受影响企业联系,提供受影响客户名单,并提供下一步措施。 谢谢你的耐心和理解.
我们的工程队成功地完成了一项修复。 用户不应再经历BECS Direct Debit和Apple Pay交易的缺失或重复,销售日期为APAC区域的7月23日. 谢谢你的耐心 在我们努力恢复服务时.
自动翻译自官方事件更新。
我们正在调查一个影响Mindbody网络软件的问题。 一些Mindbody客户在试图在Mindbody网络软件内加载预约标签时,遇到比正常的页面加载时间更慢和出错. 感谢您在我们努力恢复服务时的耐心. 我们的下一次更新将在3: 30 PT.
我们的工程队成功地执行了一个固定方案,以前的影响已经得到解决。 谢谢你的耐心!
自动翻译自官方事件更新。
我们正在调查一个影响Mindbody服务的问题。 进入Mindbody服务的Mindbody客户收到错误。 如果一个Mindbody客户已经登录到Mindbody服务中,他们所经历的比正常的页面加载时间和间歇出错更慢. 我们的工程小组正在努力查明问题,并尽快执行一个解决办法。 感谢您在我们努力恢复服务时的耐心. 我们下次更新时间是11点.
我们正在继续调查影响Mindbody服务的问题。 mindbody客户目前无法获得mindbody服务. 我们的工程组正在努力尽快执行一个固定方案。 感谢您在我们努力恢复服务时的耐心. 我们下次更新时间是11点.
我们的工程团队已经为Mindbody服务 做了一个修复。 Mindbody客户在服务开始恢复时可能会遇到比正常的页面加载时间更慢和间歇性出错. 我们正在进行监测,以确保系统稳定,同时恢复服务。 我们下次更新时间是11点
我们的工程团队成功实施修复,Mindbody服务完全恢复. 谢谢你的耐心 在我们努力恢复服务时.
自动翻译自官方事件更新。
Engineers have identified a third-party vendor issue impacting the Mindbody Web Software. At this time, customers may experience delays when navigating within the Mindbody Web Software. Thank you for your patience. The next update will be made at 11:30AM PT or as additional information becomes available.
The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers are currently working to verify all impacted workflows have been resolved. A subset of customers may experience delays when navigating within the Mindbody Web Software. The following update will be made at 1:30PM PT, or as additional information becomes available.
The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers will continue to monitor to ensure all connections remain stable. The following update will be made as additional information becomes available.
This incident is now resolved.
Engineers are currently investigating an issue impacting Booker Payment processing. At this time, merchant payments are failing for Worldpay/Mercury/Sublyme customers and returning errors even when the processor says authorization succeeded. We will provide the next update at 11:30AM PT or as additional information becomes available.
Our engineering teams are continuing to investigate. Thank you for your patience while we work to restore services. Our next update will be at 1:00PM PT.
Our engineering teams continue to investigate. Thank you for your patience while we work to restore services. The next update will be provided at 4:00PM PT, or as additional information becomes available.
Our engineering team has identified and mitigated the cause of card failures, restoring card data for autopay and membership payment records that were impacted. The team will continue to monitor to ensure stability. Thank you for your patience as we worked to resolve this issue.
The incident has been resolved by our engineering team.
We have identified an issue impacting iDeal and Apple Pay payment processing. Mindbody customers are receiving an error when attempting to complete a purchase using iDeal or Apple Pay during checkout and contract workflows. Our engineering teams are working to implement a fix. Thank you for your patience while we work to restore services. Our next update will be at 5:30 AM PT.
Our engineering teams successfully implanted a fix. iDeal and Apple Pay are now fully functional. Thank you for your patience while we worked to restore services.
We are investigating an issue affecting Mindbody Payments. A subset of Booker customers using the Mindbody Payments processor may experience an error when attempting to access the Payments Portal. This does not impact the ability to process payments. We will provide additional updates at 11 AM PST or as more information becomes available.
We have released a fix for the issue and confirmed that access to the Payments Portal for Booker customers has been restored. Thank you for your patience while we worked to resolve the issue.
We are currently investigating an issue affecting the Mindbody web software and related services, including the Branded App. Customers may experience difficulties searching for consumers across certain areas of the platform, see duplicate navigation items, and encounter errors within consumer-facing services such as the Branded App. Our team is actively working to identify the root cause and restore full functionality. We will provide updates as more information becomes available.
We have identified the root cause of the issue and implemented a fix. Service functionality has largely recovered across the affected systems, including the Mindbody web software and Branded App. We are currently monitoring the environment to ensure stability and expect full recovery shortly. We will continue to provide updates as needed.
Resolved This incident has been fully resolved. We identified the root cause, implemented a fix, and verified that all affected services are operating normally. Thank you for your patience and understanding while we worked to restore service.
Engineers have identified and working to resolve an issue impacting Site to Site navigation within the Mindbody Web Software. The next update will be provided at 11:30AM PT, or as additional information becomes available.
Engineers have resolved the issue impacting Site to Site navigation. At this time, the team will continue to monitor. Thank you for your patience while we worked to resolve the issue.
This issue is resolved
We have identified an issue preventing Automations from displaying in Marketing Suite. The Automations screen will only display a Create Automation button. Our teams are actively working to resolve the issue and restore normal service as quickly as possible. We will share further updates here as more information becomes available.
Our engineering teams have identified the issue and implemented a fix. We are currently monitoring to ensure this issue is fully resolved
Our Engineering teams have successfully implemented a fix and Automations are viewable in the Marketing Suite Automations screen. Thank you for your patience whilst we worked to resolve this issue.
We are investigating an issue impacting Mindbody services. We're working to determine the cause and implement a fix as soon as possible. Thanks for your patience while we work to restore services!
We're continuing to investigate an issue impacting Mindbody services. Mindbody customers are currently unable to access Mindbody services. We appreciate your patience while we work to restore services. Our next update will be at 2PM PT.
A fix has been applied and services are beginning to recover. We're actively monitoring to ensure system stability. Mindbody customers may experience slower than normal page load times and intermittent errors while services continue to recover. Thank you for your patience while we work to restore services. Our next update will be at 2:15PM PT.
We're continuing to monitor to ensure all Mindbody systems recover successfully. Thank you for your patience! Our next update will be at 3PM PT.
Our engineering teams have successfully implemented a fix. Thank you for your patience while we worked to restore services!
We have identified an issue with an upstream partner that has caused a delay in Payouts for some US Mindbody Payments users. The issue has been resolved, and payouts scheduled for May 27th will be delayed by one business day. All payouts scheduled for May 28th and subsequent days will land as expected. The next update will be provided at 4:00PM PT, on May 28th, 2026, or as additional information becomes available.
This issue has been resolved.