Mindbody 中断历史

1. 2026年7月31日 UTC 00:15investigating

   ** 专题:** 明德/明德支付处理 ** 现状:** 调查 页:1 我们目前正在调查一个影响7月23日处理的Debit/ACH交易的问题,这可能导致交易缺失或重复。 澳大利亚和新西兰** 使用** 个人付款** 的客户可能会受到影响。 一旦获得更多信息,我们将提供最新资料。 谢谢你的耐心和理解.

2. 2026年8月5日 UTC 05:15identified

   We have identified that a platform issue during the APAC autopay run affected BECS Direct Debit and Apple Pay transactions processed on 23 July in the APAC region. A subset of customers using Mindbody Payments experienced payments that were successfully collected but incorrectly appeared as failed in Mindbody, and the associated sales records were not created. If affected businesses manually reprocessed these payments, some clients may have been charged more than once. We are working to identify all impacted transactions and affected clients. Once the final impacted list is available, we will contact affected businesses with a list of impacted clients and provide next steps. Thank you for your patience and understanding.

自动翻译自官方事件更新。

1. 2026年7月29日 UTC 21:45investigating

   我们正在调查一个影响Mindbody网络软件的问题。 一些Mindbody客户在试图在Mindbody网络软件内加载预约标签时,遇到比正常的页面加载时间更慢和出错. 感谢您在我们努力恢复服务时的耐心. 我们的下一次更新将在3: 30 PT.

2. 2026年7月29日 UTC 21:58resolved

   我们的工程队成功地执行了一个固定方案,以前的影响已经得到解决。 谢谢你的耐心!

自动翻译自官方事件更新。

1. 2026年7月22日 UTC 17:20investigating

   我们正在调查一个影响Mindbody服务的问题。 进入Mindbody服务的Mindbody客户收到错误。 如果一个Mindbody客户已经登录到Mindbody服务中,他们所经历的比正常的页面加载时间和间歇出错更慢. 我们的工程小组正在努力查明问题,并尽快执行一个解决办法。 感谢您在我们努力恢复服务时的耐心. 我们下次更新时间是11点.

2. 2026年7月22日 UTC 17:27investigating

   我们正在继续调查影响Mindbody服务的问题。 mindbody客户目前无法获得mindbody服务. 我们的工程组正在努力尽快执行一个固定方案。 感谢您在我们努力恢复服务时的耐心. 我们下次更新时间是11点.

3. 2026年7月22日 UTC 17:32monitoring

   我们的工程团队已经为Mindbody服务 做了一个修复。 Mindbody客户在服务开始恢复时可能会遇到比正常的页面加载时间更慢和间歇性出错. 我们正在进行监测,以确保系统稳定,同时恢复服务。 我们下次更新时间是11点

4. 2026年7月22日 UTC 17:58resolved

   我们的工程团队成功实施修复,Mindbody服务完全恢复. 谢谢你的耐心 在我们努力恢复服务时.

自动翻译自官方事件更新。

1. 2026年7月10日 UTC 17:36identified

   Engineers have identified a third-party vendor issue impacting the Mindbody Web Software. At this time, customers may experience delays when navigating within the Mindbody Web Software. Thank you for your patience. The next update will be made at 11:30AM PT or as additional information becomes available.

2. 2026年7月10日 UTC 18:33identified

   The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers are currently working to verify all impacted workflows have been resolved. A subset of customers may experience delays when navigating within the Mindbody Web Software. The following update will be made at 1:30PM PT, or as additional information becomes available.

3. 2026年7月10日 UTC 20:33monitoring

   The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers will continue to monitor to ensure all connections remain stable. The following update will be made as additional information becomes available.

4. 2026年7月10日 UTC 21:37resolved

   This incident is now resolved.

1. 2026年7月8日 UTC 17:23investigating

   Engineers are currently investigating an issue impacting Booker Payment processing. At this time, merchant payments are failing for Worldpay/Mercury/Sublyme customers and returning errors even when the processor says authorization succeeded. We will provide the next update at 11:30AM PT or as additional information becomes available.

2. 2026年7月8日 UTC 19:20investigating

   Our engineering teams are continuing to investigate. Thank you for your patience while we work to restore services. Our next update will be at 1:00PM PT.

3. 2026年7月8日 UTC 21:43investigating

   Our engineering teams continue to investigate. Thank you for your patience while we work to restore services. The next update will be provided at 4:00PM PT, or as additional information becomes available.

4. 2026年7月8日 UTC 22:45monitoring

   Our engineering team has identified and mitigated the cause of card failures, restoring card data for autopay and membership payment records that were impacted. The team will continue to monitor to ensure stability. Thank you for your patience as we worked to resolve this issue.

5. 2026年7月9日 UTC 21:58resolved

   The incident has been resolved by our engineering team.

1. 2026年7月1日 UTC 11:47identified

   We have identified an issue impacting iDeal and Apple Pay payment processing. Mindbody customers are receiving an error when attempting to complete a purchase using iDeal or Apple Pay during checkout and contract workflows. Our engineering teams are working to implement a fix. Thank you for your patience while we work to restore services. Our next update will be at 5:30 AM PT.

2. 2026年7月1日 UTC 12:25resolved

   Our engineering teams successfully implanted a fix. iDeal and Apple Pay are now fully functional. Thank you for your patience while we worked to restore services.

1. 2026年6月23日 UTC 16:33investigating

   We are investigating an issue affecting Mindbody Payments. A subset of Booker customers using the Mindbody Payments processor may experience an error when attempting to access the Payments Portal. This does not impact the ability to process payments. We will provide additional updates at 11 AM PST or as more information becomes available.

2. 2026年6月23日 UTC 18:18resolved

   We have released a fix for the issue and confirmed that access to the Payments Portal for Booker customers has been restored. Thank you for your patience while we worked to resolve the issue.

1. 2026年6月15日 UTC 11:28investigating

   We are currently investigating an issue affecting the Mindbody web software and related services, including the Branded App. Customers may experience difficulties searching for consumers across certain areas of the platform, see duplicate navigation items, and encounter errors within consumer-facing services such as the Branded App. Our team is actively working to identify the root cause and restore full functionality. We will provide updates as more information becomes available.

2. 2026年6月15日 UTC 12:01monitoring

   We have identified the root cause of the issue and implemented a fix. Service functionality has largely recovered across the affected systems, including the Mindbody web software and Branded App. We are currently monitoring the environment to ensure stability and expect full recovery shortly. We will continue to provide updates as needed.

3. 2026年6月15日 UTC 12:15resolved

   Resolved This incident has been fully resolved. We identified the root cause, implemented a fix, and verified that all affected services are operating normally. Thank you for your patience and understanding while we worked to restore service.

1. 2026年6月11日 UTC 17:32identified

   Engineers have identified and working to resolve an issue impacting Site to Site navigation within the Mindbody Web Software. The next update will be provided at 11:30AM PT, or as additional information becomes available.

2. 2026年6月11日 UTC 17:52monitoring

   Engineers have resolved the issue impacting Site to Site navigation. At this time, the team will continue to monitor. Thank you for your patience while we worked to resolve the issue.

3. 2026年6月11日 UTC 18:22resolved

   This issue is resolved

1. 2026年6月8日 UTC 10:16investigating

   We have identified an issue preventing Automations from displaying in Marketing Suite. The Automations screen will only display a Create Automation button. Our teams are actively working to resolve the issue and restore normal service as quickly as possible. We will share further updates here as more information becomes available.

2. 2026年6月8日 UTC 12:03monitoring

   Our engineering teams have identified the issue and implemented a fix. We are currently monitoring to ensure this issue is fully resolved

3. 2026年6月8日 UTC 13:54resolved

   Our Engineering teams have successfully implemented a fix and Automations are viewable in the Marketing Suite Automations screen. Thank you for your patience whilst we worked to resolve this issue.

1. 2026年6月2日 UTC 20:19investigating

   We are investigating an issue impacting Mindbody services. We're working to determine the cause and implement a fix as soon as possible. Thanks for your patience while we work to restore services!

2. 2026年6月2日 UTC 20:23investigating

   We're continuing to investigate an issue impacting Mindbody services. Mindbody customers are currently unable to access Mindbody services. We appreciate your patience while we work to restore services. Our next update will be at 2PM PT.

3. 2026年6月2日 UTC 20:33monitoring

   A fix has been applied and services are beginning to recover. We're actively monitoring to ensure system stability. Mindbody customers may experience slower than normal page load times and intermittent errors while services continue to recover. Thank you for your patience while we work to restore services. Our next update will be at 2:15PM PT.

4. 2026年6月2日 UTC 21:17monitoring

   We're continuing to monitor to ensure all Mindbody systems recover successfully. Thank you for your patience! Our next update will be at 3PM PT.

5. 2026年6月2日 UTC 21:39resolved

   Our engineering teams have successfully implemented a fix. Thank you for your patience while we worked to restore services!

1. 2026年5月28日 UTC 00:32monitoring

   We have identified an issue with an upstream partner that has caused a delay in Payouts for some US Mindbody Payments users. The issue has been resolved, and payouts scheduled for May 27th will be delayed by one business day. All payouts scheduled for May 28th and subsequent days will land as expected. The next update will be provided at 4:00PM PT, on May 28th, 2026, or as additional information becomes available.

2. 2026年5月28日 UTC 17:06resolved

   This issue has been resolved.

1. 2026年5月27日 UTC 18:04identified

   Engineers have identified and working to resolve an issue impacting Mindbody Payments customers. At this time, Merchants are unable to access the payments portal via the drop-down menu when clicking on their name in the upper right corner. Merchants can however access the payment portal through the POS screen by clicking "More" and selecting "Payments Portal" from that drop-down menu. The next update will be made at 12:30PM PT or as information becomes available.

2. 2026年5月27日 UTC 18:32resolved

   Engineers have resolved the issue impacting Mindbody Payments customers. Thank you for your patience as we worked to resolve this issue.

1. 2026年5月18日 UTC 23:18monitoring

   We are investigating an issue affecting Mindbody Payments. A subset of customers in Mexico who were scheduled to receive payouts today will instead receive them tomorrow. We are actively working with our payment processor to confirm payouts are distributed as expected tomorrow.

2. 2026年5月19日 UTC 21:25resolved

   We have confirmed that the payouts occurred as expected.

1. 2026年5月18日 UTC 15:39investigating

   We are investigating an issue impacting the Mindbody Web Software. A subset of Mindbody customers may find themselves unexpectedly logged out while navigating the Mindbody Web Software. If this occurs, logging back in should restore access, though the issue may reoccur. Thank you for your patience while we work to resolve this. Our next update will be at 10:00 AM PT.

2. 2026年5月18日 UTC 16:49resolved

   Our engineering teams successfully implemented a fix and any intermittent unexpected logout issues have been resolved.

1. 2026年5月18日 UTC 07:35identified

   We have identified an issue preventing some consumers from completing their purchase on Branded Web. After selecting a payment method during checkout, a black screen may appear displaying transaction details, which prevents checkout from completing. The impact is limited to businesses using a specific version of the Branded Web checkout flow and affects various payment methods. Our teams are actively working to resolve the issue and restore normal service as quickly as possible. We will share further updates here as more information becomes available.

2. 2026年5月18日 UTC 09:35resolved

   **Resolved - Branded Web Checkout Issue** This incident has now been resolved. We previously identified an issue affecting some consumers during checkout on Branded Web. After selecting a payment method, a black screen showing transaction details could appear, preventing the purchase from being completed. The issue was limited to businesses using a specific version of the Branded Web checkout flow and impacted multiple payment methods. A fix has been deployed, and checkout functionality has been restored. All payment methods on affected flows should now be operating as expected. If you are still experiencing any problems, please contact Support. We apologise for the disruption and appreciate your patience while this was being resolved

1. 2026年5月14日 UTC 08:44investigating

   We’re currently investigating an issue where the **Prospect Widget** returns an error after the form is completed and submitted. Our team is actively working to identify the root cause. We’ll share further updates as soon as we have more information. Thank you for your patience while we work to resolve this.

2. 2026年5月14日 UTC 13:46resolved

   **Resolved – Prospect Widget Form Errors** The issue affecting the Prospect Widget, where an error occurred after submitting the form, has now been resolved. Our team has implemented a fix, and the widget is functioning as expected. We’ll continue to monitor performance to ensure stability. Thank you for your patience while we worked to restore full functionality.

1. 2026年5月13日 UTC 22:00investigating

   We are investigating an issue impacting the Booker Web Software. Some Booker customers are experiencing intermittent slower than normal page load times and errors when navigating through the Booker Web Software. We apologize for the inconvenience. Our next update will be at 5:00PM PT.

2. 2026年5月14日 UTC 00:23resolved

   Our engineering teams have successfully implemented a fix and the Booker Web Software is stable. Thank you for your patience as we worked to restore services!

1. 2026年5月8日 UTC 22:08investigating

   Engineers are aware and working to resolve an issue impacting Mindbody Payments. A subset of customers using Mindbody Payments may experience issues with loading the Payments Portal, encountering a blank page. Next update will be provided at 4:00pm pt or as additional information becomes available.

2. 2026年5月8日 UTC 22:48resolved

   Our engineers identified the issue impacting the Payments portal and have resolved the issue. During time of impact a subset of customers experienced issues loading the payment portal. Thank you for your patience as we worked to resolve the issue.

1. 2026年5月8日 UTC 19:15identified

   We have identified an upstream 3rd party payment processor, Clover, experiencing an issue impacting Booker Payment Processing. Booker v2 customers using Clover as their payment processor are receiving an error when attempting to process a payment. We are working with Clover to resolve the issue as soon as possible. Thank you for your patience, our next update will be at 2:00PM PT.

2. 2026年5月8日 UTC 19:49resolved

   Clover has resolved their incident impacting Booker Payment Processing.