56 Safenet Trusted Access Euus incidents · 2024年6月 — official updates, affected components, duration and resolution details.
安全网信任访问监测系统发现进入行政大楼的潜在问题。 这个问题导致间歇性,零星的登录失败. 管理控制台的问题可能会影响您访问和管理信使,用户,提供,政策,应用程序配置以及其他管理操作的能力. 泰尔斯事件应对小组正在积极调查这一问题,并将在获得更多信息后更新这一事件.
我们采取了纠正行动,我们的警报和记录显示取得了积极成果。 我们将继续试验,以确保持续稳定.
进入行政大楼的问题已经解决,并在必要时对受影响的客户采取纠正行动。 泰尔斯事件应对小组正在密切监测服务稳定性。 这一事件现已了结.
自动翻译自官方事件更新。
安全网信任访问监测系统发现进入行政大楼的潜在问题。 管理控制台的问题可能会影响您访问和管理信使,用户,提供,政策,应用程序配置以及其他管理操作的能力. 泰尔斯事件应对小组正在积极调查这一问题,并将在获得更多信息后更新这一事件.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
SafeNet Trusted Access监控系统已检测出影响Console Access,API,Radius和SAML认证的潜在问题. 管理控制台的问题可能会影响您访问和管理信使,用户,提供,政策,应用程序配置以及其他管理操作的能力. SAML认证问题可能影响用户认证或访问应用程序的能力. API问题可以阻止使用基于API的用户管理和认证. 泰尔斯事件应对小组正在积极调查这一问题,并将在获得更多信息后更新这一事件
我们目前正在对后端配置进行修改,以改善局势并努力解决问题。 进一步的最新情况将随时提供.
我们苏丹解放军的核心服务已经恢复,并在名义上进行。 我们的小组继续积极参与,并正在继续努力争取全面解决。 随着事态发展的发展,将提供进一步的最新情况
行政控制台和认证服务已经恢复,目前正在运行。 目前正在进行积极监测,以确保名义水平的持续业绩.
这一事件已经得到解决.
自动翻译自官方事件更新。
SafeNet Trusted Access监控系统已检测出影响Console Access,API,Radius和SAML认证的潜在问题. 管理控制台的问题可能会影响您访问和管理信使,用户,提供,政策,应用程序配置以及其他管理操作的能力. SAML认证问题可能影响用户认证或访问应用程序的能力. API问题可以阻止使用基于API的用户管理和认证. 泰尔斯事件应对小组正在积极调查这一问题,并将在获得更多信息后更新这一事件.
我们已经采取了纠正行动,服务似乎正在正常化。 我们正在进一步调查,并将随时提供最新情况.
我们的纠正行动产生了积极影响,所有服务都在预期范围内运作。 我们现在结束这件事.
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
自动翻译自官方事件更新。
安全网信任访问监测系统发现进入行政大楼的潜在问题。 管理控制台的问题可能会影响您访问和管理信使,用户,提供,政策,应用程序配置以及其他管理操作的能力. 泰尔斯事件应对小组正在积极调查这一问题,并将在获得更多信息后更新这一事件.
这一问题被确定为与早些时候进行的DB后端基础设施维护有关. 我们将在接下来的15分钟内减少变化.
滚回已成功完成. 目前正在测试系统稳定性和性能.
我们已完成测试,所有核心服务目前都在运作和按名义水平运行.
这一事件已经得到解决.
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
自动翻译自官方事件更新。
SafeNet信任访问监控系统已检测出影响Console Access,API和SAML认证的潜在问题. 管理控制台的问题可能会影响您访问和管理信使,用户,提供,政策,应用程序配置以及其他管理操作的能力. SAML认证问题可能影响用户认证或访问应用程序的能力. API问题可以阻止使用基于API的用户管理和认证. 泰尔斯事件应对小组正在积极调查这一问题,并将在获得更多信息后更新这一事件.
这一问题已经确定,一个解决办法正在实施之中.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
[最后IR & IR History可查](https://supportal.thalesgroup.com/csm?id=kb article view&sys kb id=60783cd4dbcc704949cea983cca9619b4&sysparm article=KB0021003)
自动翻译自官方事件更新。
The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. Issues with RADIUS will impede your access to VPN and other network assets. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.
The Problem with the “Authentication (Token Validator)” has been resolved, and, where necessary, corrective action was taken for the customers affected. The service is within nominal operational parameters, and our testing is passing. The Thales Incident Response Team is closely monitoring the service stability.
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)
The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. Symptoms include some users seeing delays or potentially intermittent failures when using the Push service. Please note you can still authenticate by generating OTP manually from your mobile app. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
The Thales Incident Response team is currently working towards service restoration. We will provide further updates as they become available.
We have isolated the source of the issue and are currently working towards resolution.
We have implemented a fix and are seeing positive results. We are continuing to monitor for stability.
The Problem with the “Push OTP” has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. It is still accessible, however, it loads slowly with occasional timeouts. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
We are troubleshooting and working to restore the service. We will provide further updates when they become available.
The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
The SafeNet Trusted Access Incident Response team has detected and rectified an issue accessing the Admin Consoles, between 19:00 UTC and 20:30 UTC. During this time, there were sporadic and intermittent failures when attempting to access the Admin Console. We have taken corrective actions and resolved the issue. We will close this as the services have been confirmed as available and are stable.
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)
The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
We have performed some restorative actions and we are seeing positive results.
Our tests are seeing positive results and services have returned to nominal operation. We will close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)
The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers. The Thales incident response team is already investigating this issue, and we will update you as soon as we have more information.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.
The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021003)
The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
We are continuing to investigate this issue. We will provide updates as they become available.
We have yet to discover the source of the anomaly but are continuing to investigate.
We have identified the issue and are rolling back a recent release in order to restore Enrollment service stability.
After testing and monitoring we can confirm the issue is resolved. We will now close the incident.
This incident has been resolved.
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
We have determined that Authentication services are affected as well. We believe we have identified the misbehaving component and are attempting to recover the service. Updates will be provided once available.
We are continuing to investigate this issue.
After taking corrective steps we are seeing the services recovering. We will monitor and test to ensure continued stability, however we do not anticipate a reoccurrence.
The incident involving Console and Authentication servivces has been resolved and our testing has given us confidence to close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)
The Safenet Trusted Access monitoring system detected blips in the authentication and console usage for some customers on August 24th 2025 between 3:21 and 3:29 UTC. The issue has been rectified and fixed by the Incident Response team.
This incident has been resolved.
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
Our e-mail service provider is experiencing an issue where a small subset of customers might see delayed email delivery. They have informed us that they are working with their upstream service provider to restore services.
Our e-mail service provider has confirmed the issue is resolved on their end. We will now close this incident.
The SafeNet Trusted Access monitoring system has detected a problem with OTP via SMS due to an outage at the SMS provider level. OTP can still be generated via Email. This issue may also affect SMS notifications being sent to Operators who have set up this feature.
We are still following up with our SMS service provider for an update. We will keep you posted with further developments.
We are continuing to investigate this issue.
We are seeing improved SMS flow and are awaiting confirmation from the SMS provider.
Our SMS provider has confirmed that a downstream service provider of theirs had an issue and it has now been fixed.
This incident has been resolved.
The SafeNet Trusted Access monitoring system has detected a problem with "Rest API" for some customers. Management operations using REST calls will be impeded during at this time. The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
The disruption to the SafeNet Trusted Access Rest API has now been investigated and where necessary corrective action taken for those customers affected. This disruption has now been resolved and the Thales incident response team is closely monitoring for stability. This incident will now be closed.
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)