111 Trainerize incidents · 2018年8月 — official updates, affected components, duration and resolution details.
我们正在调查一个影响 会员报到的问题 一些Ignite客户。 受影响地点在试图登记成员时可能会出错。 我们的团队正在积极调查和努力恢复正常功能。 谢谢你的耐心.
我们已查明问题的根源,并正在观察服务稳定性的改善。 我们的小组正在积极监测环境并核实恢复情况。 继续遇到问题的客户可能需要重新启动受影响的当地系统。 我们将继续密切监测,然后才能确认全面解决办法。 我们赞赏你的耐心,我们验证了这个定律.
亲爱的贵客 我们高兴地确认,影响下列申请的问题已经得到解决。 所有服务都恢复了功能,我们的系统正常运行。 我们为这可能造成的任何不便真诚道歉,并赞赏你在整个事件中的耐心。 谢谢你的继续支持。 ABC 适应性解决方案 参考号:ACC-[10996]
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在10月21日大约9:15至10:55的PM CT之间,一些客户在Ignite M&O和连通服务(包括成员管理,俱乐部管理,计费屏幕,以及访问控制)内部经历了反应迟缓和超时出错. 我们的调查发现,应用程序服务与辅助基础设施之间断断续续的连接失灵。 ABC支援团队重启了受影响的服务,10:55PM CT恢复正常运营. ABC继续与我们的伙伴合作,确定根本原因并查明任何必要的预防措施。 我们为这种干扰和可能造成的任何不便而道歉.
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亲爱的贵客 我们想告诉大家,由于1日、16日和18日的正常收费程序,我们预定的报告出现延误。 我们对此可能造成的任何不便表示歉意,并向你保证,我们的小组将继续进行监测,直至完成。 为了随时了解最新情况,我们鼓励你监测我们的状况页面警报,并访问我们的网站(下文链接)了解最新的信息。 谢谢你的理解和继续支持
亲爱的贵客 我们高兴地确认,影响减灾报告数据的问题已经解决。 受影响的数据管道已成功重新处理。 所有服务正常运行。 我们为这可能造成的任何不便真诚道歉,并赞赏你在整个事件中的耐心。 谢谢你的继续支持。 ABC 适应性解决方案 参考编号:ACC-[10975]
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ABC发现了一个异常现象,可能表明一个影响Ignite会员和业务的潜在问题。 我们的工程小组已经参与确认任何影响并确定适当的行动方针。 一旦获得更多信息,我们将立即提供最新情况。 谢谢你的耐心.
我们正在继续调查这一问题.
已执行一个固定办法,我们的小组目前正在监测应用程序,以确保稳定,并全面恢复业绩。 我们将继续密切观察系统行为,然后再确认解析度. 我们赞赏你的耐心,我们验证了这个定律.
ABC发现了一种异常现象,可能表明影响以下所列应用的潜在问题。 我们的工程小组已经参与确认任何影响并确定适当的行动方针。 一旦获得更多信息,我们将立即提供最新情况。 谢谢你的耐心.
一项措施已经执行,我们正在监测结果.
亲爱的贵客 我们高兴地确认,影响下文所列申请的问题已经得到解决。 所有服务都恢复了功能,我们的系统正常运行。 我们为这可能造成的任何不便真诚道歉,并赞赏你在整个事件中的耐心。 影响时间: 开始时间:2026年10月16日 中央时间4:09 结束: 中央时间10月16日, 11: 43 谢谢你的继续支持。 ABC 适应性解决方案 参考编号:ACC - 10974
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我们目前正在调查一个影响预定报告服务的问题。 一些客户可能遇到无法或延迟收到预定的Insights/FDM报告 我们的工程队正在积极调查这个问题并努力查明根源。 一旦获得更多信息,我们将提供更多最新情况。 我们对造成的不便表示歉意,并感谢你在我们努力解决问题时的耐心.
我们正在继续调查这一问题.
我们确定了影响下文所列申请的问题的来源。 目前,影响仅限于Insights FDM内的已排定报告。 人工操作的特别报告仍然可供任何紧急需要使用。 一旦问题得到解决,就应当在没有客户干预的情况下对预定提交的报告提出不满。 我们正在就一项决议进行积极努力,并将继续随着进展而分享最新情况。 我们理解其影响,并正努力恢复全面服务。 谢谢你的耐心和支持.
已执行一个固定办法,我们的小组目前正在监测应用程序,以确保稳定,并全面恢复业绩。 我们将继续密切观察系统行为,然后再确认解析度. 我们赞赏你的耐心,我们验证了这个定律.
亲爱的贵客 我们高兴地确认,影响按时提交报告的问题已经得到解决。 所有受到影响的预定报告都得到了成功的再处理和交付。 不要求客户采取行动,现在定期报告正常进行。 我们为不便而道歉,并感谢你的耐心。 影响时间: 开始:中央时间上午10: 12 结束:中央时间5:38 谢谢你的继续支持。 ABC 适应性解决方案 参考号:ACC-[10969]
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我们查明了一个影响数据处理和提供的问题。 客户可能会在报告和仪表板中遇到延迟或部分数据。 我们的小组正在积极调查和努力恢复正常的数据处理。 进一步的最新情况将随时提供。 谢谢你的耐心.
ABC支持小组继续调查影响Insights分析和定制数据处理的问题。 因此,报告和仪表板中可能延迟或无法获得昨天的数据。 我们的小组正同我们的第三方供应商积极合作,以尽快恢复数据的提供。 一旦获得更多信息,我们将提供另一个最新情况。 我们为干扰道歉 并感谢你的耐心.
ABC支持小组继续调查一个影响数据处理的问题,以便分析和定制。 因此,报告和仪表板中可能延迟或无法获得昨天的数据。 我国第三方供应商已查明问题的根源,并正在积极寻找永久解决办法。 与此同时,正在展开工作,并显示出恢复提供数据的积极迹象。 一旦获得更多信息,我们将提供另一个最新情况。 我们为干扰道歉 并感谢你的耐心.
影响Insights Analysis和Insights自定义数据提供的问题已得到解决。 数据处理工作已顺利完成,现在已有报告数据。 我们的小组将继续监测环境,以确保持续稳定。 谢谢你的耐心.
这一事件已经得到解决.
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我们正在调查报告 帐单信息 不显示在 DRD 报告 的子集用户。 我们的工程团队正在积极调查和努力解决问题。 一旦获得更多信息,我们将提供更多最新情况。 谢谢你的耐心.
我们正在继续调查这一问题.
我们在减灾报告报告中确定并处理了影响数据提供的问题。 数据处理工作已顺利完成,现在可以按预期提供报告数据。 我们的小组正在积极监测环境,以确保持续稳定,并在需要时提供进一步的最新资料。 我们赞赏你的耐心,我们验证了这个定律.
亲爱的贵客 我们高兴地确认,影响减灾报告数据的问题已经解决。 受影响的数据管道已成功重新处理,验证确认,预期数据现已提供。 所有服务正常运行。 我们为这可能造成的任何不便真诚道歉,并赞赏你在整个事件中的耐心。 谢谢你的继续支持。 ABC 适应性解决方案 参考编号:ACC-[10900]
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ABC发现了一种异常现象,可能表明影响以下所列应用的潜在问题。 我们的工程小组已经参与确认任何影响并确定适当的行动方针。 一旦获得更多信息,我们将立即提供最新情况。 谢谢你的耐心.
已执行一个固定办法,我们的小组目前正在监测应用程序,以确保稳定,并全面恢复业绩。 我们将继续密切观察系统行为,然后再确认解析度. 我们赞赏你的耐心,我们验证了这个定律.
亲爱的贵客 影响培训细节的问题已经解决,包括成套、代表和锻炼统计。 工作信息现在正在网络和移动平台上正确保存和显示。 工作完成没有受到影响。 然而,8月27日约9:00 PM PT到8:50 AM PT到28日约8:50 PT输入的健身统计可能没有保存,无法自动取回. 缺失的细节可以通过编辑完成的修补来手动再入. 我们为不便而道歉,并感谢你的耐心。 谢谢你的继续支持。 ABC 适应性解决方案 参考编号:ACC-10861
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ABC发现了一种异常现象,可能表明影响以下所列应用的潜在问题。 我们的工程小组已经参与确认任何影响并确定适当的行动方针。 一旦获得更多信息,我们将立即提供最新情况。 谢谢你的耐心.
我们正在调查一个影响 支付服务的问题 在我们的申请和API的电话。 客户在试图处理付款时可能遇到错误或延误。 我们的队伍正在积极努力查明原因并恢复正常服务。 一旦获得更多信息,我们将提供更多最新情况.
已执行一个固定办法,我们的小组目前正在监测应用程序,以确保稳定,并全面恢复业绩。 我们将继续密切观察系统行为,然后再确认解析度. 我们赞赏你的耐心,我们验证了这个定律.
亲爱的贵客 影响我们申请和API电话付款服务的问题已经解决。 付款处理正常进行,我们的小组将继续监督服务。 我们为这可能造成的任何不便真诚道歉,并赞赏你在整个事件中的耐心。 影响时间: 开始时间:早上6点40分 结束:上午7时17分 谢谢你的继续支持。 ABC 适应性解决方案 参考号:ACC-10858
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ABC Fitness has identified a third-party provider issue impacting POS services. Some customers may experience transaction processing delays or intermittent failures. We are monitoring the situation and will continue to provide updates as new information becomes available.
Dear Valued Customers, We are pleased to confirm that the issue impacting the applications listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10800]
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
Our technical teams have identified an outage with a third-party vendor affecting the Ignite Point of Sale system. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.
We are continuing to work on a fix for this issue.
POS services have been restored following the vendor's implementation of a workaround solution. Business operations are functioning normally at this time. We continue to work with our other vendors to investigate and resolve the remaining reporting-related issues. Further updates will be shared as progress is made.
We are continuing to monitor for any further issues.
A fix has been implemented by the third-party vendor, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Point of Sale System: Reference number: ACC-[10793] Start: Jul 23, 2026, 9:44 AM Central Time End: Jul 23, 2026, 10:48 AM Central Time Insights Analyze, Insights Customize: Reference number: ACC-[10792] Start: Jul 23, 2026, 9:44 AM Central Time End: Jul 23, 2026, 1:27 PM Central Time Thank you for your continued support. ABC Fitness Solutions
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
We are continuing to investigate this issue.
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 1:21 PM Central Time End: 3:50 PM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10746]
ABC has detected an anomaly that may indicate a potential issue affecting the applications listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
A fix has been implemented, and our teams are currently monitoring the applications to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10729]
ABC Fitness is actively conducting emergency maintenance to restore full functionality impacting Enterprise API’s and MICO. We will provide updates as soon as more information becomes available. Thank you for your patience.
Our teams continue to investigate the identified issue affecting the application(s) listed below. While we have confirmed the source of the problem, we are still assessing the best path to resolution. We remain actively engaged and will provide additional updates as soon as more information becomes available. Thank you for your continued patience.
We are continuing to work on a fix for this issue.
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 12:28 AM Central Time End: 07:22 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10718
ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
Dear Valued Customers, We are pleased to confirm that the issue impacting the applications listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions
ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 3:40 AM Central Time End: 4:41 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10699]
Hi everyone, we're aware of an issue causing users to be unable to login to the ABC Trainerize platform from both the web and mobile app. Our team is actively investigating and will provide an update shortly. Thank you for your patience. Follow our status updates here: www.status.trainerize.com.
Our team has identified the issue causing the inability to login and have implemented a fix. We are continuing to monitor before resolving the incident. Thank you for your patience. Follow our status updates here: www.status.trainerize.com.
The issue causing users to be unable to login to the ABC Trainerize platform from both the web and mobile app has been resolved. ABC Trainerize is back up and running! We apologize for any inconvenience and thank you for your patience and understanding. If you are experiencing any other issues, please contact us at [email protected].
ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
A fix has been implemented, and our teams are currently monitoring the Trainerize & Ignite Engagement to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize and Ignite Engagement has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: [08:15 PM] Central Time End: [09:06 PM] Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10698]
ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
We are continuing to investigate this issue.
A fix has been implemented, and our teams are currently monitoring the Trainerize & Ignite engagement to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize & Ignite Engagement has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: [05:00 AM] Central Time End: [06:34 AM] Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10691]
Hi everyone, We're currently experiencing a service disruption affecting our web and mobile apps. Our team is actively investigating and working to restore full service as quickly as possible. We apologize for the impact this may be causing. Thank you for your patience.
Our team has identified the issue causing the inability to login and are actively implementing a fix. We appreciate your patience and will provide another update as soon as we have more information. Thank you for your understanding and support.
We are continuing to make progress on resolving the login issue. Our team has identified the root cause and is actively working to complete the fix. We do not yet have a confirmed ETA for resolution, but we will share an update here as soon as more information or a timeline becomes available. Thank you for your continued patience and understanding.
Dear Valued Customers, We are pleased to confirm that services have been restored and core platform functionality is operating normally. Our teams have stabilized the platform and are continuing to complete final data syncing and background processing activities. During this time, some customers may notice slight delays with refreshed data, reporting, or queued updates. We are actively monitoring the environment and will provide another update once synchronization has fully completed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. Trainerize Team
