Trainerize status

Valued Customers, ABC Fitness Technology Team has scheduled a maintenance window for our Ignite applications to ensure the availability, scalability, and security of our core IGNITE applications and database systems during the peak season. When is this happening? Starting November 7th, 2026, we will follow the schedule below: • Eastern: from 9:00 pm to 7:00 am • Central: from 8:00 pm to 6:00 am • Pacific: from 6:00 pm to 4:00 am What will be affected? During the planned maintenance window, all of ABC Fitness services/products will be unavailable, including: • IGNITE Membership Operations and DataTrak • Billing System • All API Services for both IGNITE M&O and Billing • MICO/Member Portal • IGNITE Engagement • EON Additionally, the following elements will be temporarily delayed upon maintenance completion while data syncs across the systems: • Data Warehouse Delivery • CRS & Excel / BI Reporting • IGNITE Sales / GymSales integration syncing between M&O & GymSales • IGNITE Analyze / Customize Data delivery Users may also experience potential latency for 24–48 hours after completion as our team fine tunes backend processing. Why is this happening? This maintenance is part of our Peak Season readiness efforts. During this window, we will perform general system maintenance related to our applications and databases. These activities are to ensure stability, optimal performance, and readiness for increased seasonal demand. What can you do? During this time, you will need to do things manually and capture any information in writing so when the system comes back online you can log it into the platform. Need Help? If you have additional questions or need assistance, please call our 24-hour technical support team at 1-877-222-5767 or contact your Customer Success Manager. Reference: ACC-10785

Started 2026年11月8日 UTC 02:00 · Ongoing

The scheduled maintenance has been completed.

Started 2026年8月23日 UTC 01:00 · Resolved 2026年8月23日 UTC 10:30

The scheduled maintenance has been completed.

Started 2026年7月29日 UTC 09:00 · Resolved 2026年7月29日 UTC 10:00

✅ Maintenance Complete. We’re back online. All Ignite Engagement, ABC Trainerize web and mobile services are fully restored. Thank you for your patience while our team completed this important stability work. We know the recent disruptions have had a real impact on you, your business, and your clients, and we sincerely apologize for that impact. Our team has been working continuously to improve

Started 2026年6月19日 UTC 04:00 · Resolved 2026年6月19日 UTC 04:53

✅ Maintenance Complete. We’re back online. All ABC Trainerize web and mobile services are fully restored. Thank you for your patience while our team completed this important stability work. We know the recent disruptions have had a real impact on you, your business, and your clients, and we sincerely apologize for that impact. Our team has been working continuously to improve

Started 2026年6月19日 UTC 04:00 · Resolved 2026年6月19日 UTC 04:53

This issue has been resolved, and platform performance has remained stable following our fix. We will continue to monitor to ensure ongoing stability. Past Exercise Stats functionality has been re-enabled in the mobile app and is now available for Trainerize mobile users. Thank you for your patience and understanding while our team worked to restore full functionality.

Started 2026年6月18日 UTC 17:07 · Resolved 2026年6月19日 UTC 05:11

The scheduled maintenance has been completed.

Started 2026年6月12日 UTC 06:00 · Resolved 2026年6月12日 UTC 06:30

The scheduled maintenance has been completed.

Started 2026年6月7日 UTC 04:00 · Resolved 2026年6月7日 UTC 06:35