15 Usaepay incidents · 2026年2月 — official updates, affected components, duration and resolution details.
2026年9月2日 6:56AM PDT 已查明 -- -- 我们已查明连接问题,目前正在与上游供应商合作。 请重试任何失败的交易 。 2026年9月2日 7:34AM PDT 确定 -- -- 我们赞赏你的耐心,因为我们继续与上游供应商就该问题进行合作。 2026年9月2日 8:32AM PDT 已查明 -- -- 这仍然是一个与上游供应商有关的问题。 我们将继续随时向你们通报情况。 谢谢你的耐心 2026年9月2日 9:24AM PDT 监测 -- -- 我们的上游提供者已查明这一问题,并正在设法解决问题。 我们减缓了交通以稳定这一问题并正在监测稳定情况。 9月2日,2026-11:30AM PDT 决心 -- -- 我们一直保持稳定,不再看到问题。 决出.
自动翻译自官方事件更新。
2026年8月24日 1:23PM PDT 时刻表 - 我们将进行预定的数据中心路由维护. 在此维护窗口期间,预计没有服务中断或故障时间 。 如果您在此期间遇到任何错误, 请重试您先前的动作 。 8月25日 2026 7:00 PM PDT Active - 计划维护开始.
自动翻译自官方事件更新。
2026年8月22日 6:38PM PDT 调查 - 我们正在调查影响第三方提供者的潜在问题。 这可能影响到一些服务。 我们的团队正在努力确认和评估影响。 2026年8月22日 7:10 PM PDT 监控 - 上游问题似乎已经解决. 我们正在监测业绩,以确保服务保持稳定。 2026年8月22日 8:14 PM PDT 解决----所有服务现已正常运行.
自动翻译自官方事件更新。
2026年7月19日 9:53AM PDT 我们正在调查影响交易处理业绩的问题。 商家可能看到一个错误消息:“错误( 无法连接到处理器) ” 请重试任何失败的交易 。 2026年7月19日 10:04AM PDT Monitory - 我们的工程团队已经确定并解决了与上游供应商有关的问题. 我们正在继续监测这项服务,以确保稳定和关注任何进一步的问题。 July 19, 2026 10: 19AM PDT 解决 - 自上次更新以来,我们没有看到任何其他错误.
自动翻译自官方事件更新。
July 8, 2026 4:00AM PDT Investigating - We are investigating an issue regarding the customer database. Merchants may experience the search not loading or being able to navigate to other pages of the customer database. Our staging URL (https://www-stage.usaepay.com) should be used for the time being. Our gateway remains operational at this time. July 8, 2026 4:30AM PDT Identified - Our engineers have identified the issue and are currently working on implementing a fix. July 8, 2026 5:00AM PDT Monitoring - The customer database has been stable after our engineers resolved the issue. We will continue to monitor for further errors. July 8, 2026 6:30AM PDT Resolved - We have observed no further issues. Resolved.
June 9, 2026 11:23AM PDT Investigating - We are investigating an issue impacting transaction processing performance. Merchants may see an error message: “Error (Unable to connect to processor)” Please retry any failed transactions. June 9, 2026 1:14PM PDT Identified - We are actively working with our partners to resolve the issue and will share updates as recovery progresses. June 9, 2026 1:37PM PDT Resolved - We have been seeing platform stability from Tsys and will continue to monitor. The issue is now resolved.
June 4, 2026 3:00PM PDT Investigating - We are investigating an issue with our batch closure system. Our gateway remains operational at this time. June 5, 2026 9:00AM PDT Identified - Our engineers have identified the issue and are currently working on implementing a fix. June 5, 2026 10:10AM PDT Monitoring - Batch closure has been stable after our engineers resolved the issue. We will continue to monitor for further errors. June 5, 2026 12:32PM PDT Resolved - We have observed no further issues. Resolved.
May 28, 2026 1:07PM PDT Investigating - We are aware of an issue impacting processing on sandbox. Our Site Reliability Engineers are currently investigating the issue. This is only contained to sandbox and production systems are unaffected and remain operational. May 28, 2026 1:29PM PDT Monitoring - Our Site Reliability Engineers have identified and resolved the issue. Currently we are monitoring for anything further. We appreciate your patience while our team looked into this. May 28, 2026 2:00PM PDT Resolved - Resolved
May 13, 2026 11:47AM PDT Investigating - We are currently investigating a potential issue affecting a third-party provider. This may be impacting some services. Our team is working to confirm and assess impact. May 13, 2026 11:59AM PDT Monitoring - The upstream issue appears to be resolved. We are monitoring performance to ensure services remain stable. May 13, 2026 12:20PM PDT Resolved - All services are now operating normally.
April 30, 2026 11:27AM PDT Identified - We are aware of an issue causing some transactions to remain in a pending state, whilst batches close and are actively working to resolve it. If you encounter this issue, please contact our support team for assistance. We appreciate your patience. May 6, 2026 9:13AM PDT Resolved - This has now been resolved.
April 28, 2026 2:00PM PDT Investigating - We are currently investigating issues with the Rest API requests. April 29, 2026 12:00PM PDT Identified - We have identified the cause and are working promptly on restoring services. April 29, 2026 4:32PM PDT Monitoring - We have pushed a fix and are currently monitoring for any further errors. We’ll provide another update once we’ve confirmed the issue is fully resolved. April 29, 2026 11:58PM PDT Monitoring - We’ve implemented a fix and are continuing to monitor the system closely. We’ll share another update once we’ve confirmed everything is fully resolved. April 30, 2026 4:56AM PDT Resolved - This is now resolved.
April 21, 2026 10:35AM PDT Scheduled - We will be performing maintenance in our data centers to improve performance and reliability. We do not expect any impact to transaction processing or downtime. April 21, 2026 7:07PM PDT Active - Our engineers are starting maintenance April 21, 2026 8:01PM PDT Completed - The Scheduled Maintenance is now concluded.
March 25, 2026 12:08PM PDT Investigating - We're actively investigating reports of issues viewing batches, accessing accounts, and performing certain operations on the gateway. Our engineering team is actively investigating and working toward a resolution. March 25, 2026 1:39PM PDT Identified - Our engineers have identified the issue and are actively working to mitigate it. We appreciate your patience as we work toward a resolution. March 27, 2026 10:00AM PDT Monitoring - Our engineers have resolved the issue and we are monitoring for further disruptions. We thank you for your continued patience. March 27, 2026 12:00PM PDT Resolved - No further issues observed. Gateway is fully operational.
March 24, 2026 9:28AM PDT Investigating - We are investigating an issue impacting transaction processing performance. Merchants may see an error message: “unable to process transaction.” Please retry any failed transactions. March 24, 2026 10:07AM PDT Identified - Our engineers have identified the issue and are working promptly on a fix. We thank you for your patience. March 24, 2026 11:13AM PDT Monitoring - Merchant processing has been stable. We will continue to monitor the platform for further errors. March 24, 2026 12:06PM PDT Resolved - Resolved
February 16, 2026 1:54PM PST Investigating - We are investigating an issue related to the developer.usaepay.com service being unavailable. Merchants/partners will not be able to log in to manage developer resources including Payment Engine terminals. February 16, 2026 1:58PM PST Identified - Our engineers have identified the cause and are working promptly on restoring services. February 16, 2026 2:40PM PST Monitoring - Our engineers have resolved the issue and we are monitoring for further disruptions. We thank you for your continued patience. February 16, 2026 6:58PM PST Resolved - This is now resolved.