Facts Status

FACTS will be performing planned system maintenance during off-hours to support ongoing improvements to performance and reliability. Maintenance is scheduled for 06/20/2026 between 09:00 and 21:00. During this maintenance window, a limited number of clients may experience brief service interruptions of up to 15 minutes. No action is required. Thank you for your patience as we continue to enhance the FACTS platform.

FACTS will be performing planned system maintenance during off-hours to support ongoing improvements to performance and reliability. Maintenance is scheduled for 06/20/2026 between 09:00 and 21:00. During this maintenance window, a limited number of clients may experience brief service interruptions of up to 15 minutes. No action is required. Thank you for your patience as we continue to enhance the FACTS platform.

For MFA questions, setup, and troubleshooting guidance, please visit the HubHelp MFA Resource Center: Multi-Factor Authentication (MFA) Troubleshooting & FAQs - HubHelp

Informational notice complete.

The issue impacting Phone Service, Chat Support Service has been resolved.

We are aware of performance issues impacting Phone and Chat services. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

The issue impacting Communications has been resolved.

We experienced an issue that impacted email services across all FACTS applications and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.

The issue impacting email services across all FACTS applications and causing degraded performance has been resolved. Communications continues to experience degraded performance and technical resources are actively working to restore full service. We appreciate your patience.

Our team is actively working to resolve a service interruption affecting all FACTS services, including email across all applications and potential performance degradation in the SIS. Recovery efforts are underway, and we will share another update as more information becomes available.

The scheduled change has been successfully completed.

FACTS will be performing planned system maintenance during off-hours to support ongoing improvements to performance and reliability. Maintenance is scheduled for 06/20/2026 between 09:00 and 21:00. During this maintenance window, a limited number of clients may experience brief service interruptions of up to 15 minutes. No action is required. Thank you for your patience as we continue to enhance the FACTS platform.

FACTS will be performing planned system maintenance during off-hours to support ongoing improvements to performance and reliability. Maintenance is scheduled for 06/20/2026 between 09:00 and 21:00. During this maintenance window, a limited number of clients may experience brief service interruptions of up to 15 minutes. No action is required. Thank you for your patience as we continue to enhance the FACTS platform.

The issue impacting Enrollment, School Site, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Admissions has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.

The issue impacting Enrollment, School Site, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Admissions has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.

Latency issues impacting Enrollment, School Site, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Admissions have been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.

The issue impacting Enrollment, School Site, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Admissions has been resolved.

The scheduled change has been successfully completed.

FACTS will be performing planned system maintenance during off-hours to support ongoing improvements to performance and reliability. Maintenance is scheduled for 05/02/2026 between 09:00 and 21:00. During this maintenance window, a limited number of clients may experience brief service interruptions of up to 15 minutes. No action is required. Thank you for your patience as we continue to enhance the FACTS platform.

FACTS will be performing planned system maintenance during off-hours to support ongoing improvements to performance and reliability. Maintenance is scheduled for 05/02/2026 between 09:00 and 21:00. During this maintenance window, a limited number of clients may experience brief service interruptions of up to 15 minutes. No action is required. Thank you for your patience as we continue to enhance the FACTS platform.