BuyNow, Trial Conversion & SelfService-Billing is currently experiencing technical issue while accepting Credit Cards payments
Resolved
This incident has been resolved.
Apr 22, 8:36 PMResolved Apr 22, 11:02 PMMinorShareFile®
Status Provider
Home
/
Status
/
Service
Operational
Sharefile Status
Secure file sharing and collaboration platform.
Source
auto
Category
Productivity
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 13m ago
1
Components
0
Active incidents
0
Maintenance
25%
90d uptime
BuyNow, Trial Conversion & SelfService-Billing is currently experiencing technical issue while accepting Credit Cards payments
Apr 22, 8:36 PM
Service health overview
Operational snapshot
Normalized official status-page data for incidents, maintenance, components, and history.
25%
Known uptime
4 known history days
1
Components tracked
0 outage, 0 degraded
50
Incidents indexed
0 active right now
50
Maintenance windows
0 active or scheduled
Top affected components
Components with the most recent status-page events.
ShareFile®
Operational
1
90-day status history
Daily rollup
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
1
operational days
0
degraded days
3
outage days
0
maintenance days
86
unknown days
Recent incidents
Official incidents
Latest outages and degradations detected from the official status page.
Some ShareFile users may be experiencing issues with uploads and downloads on their accounts
Resolved
The issue was specific to a single customer.
Mar 31, 7:47 PMResolved Mar 31, 10:06 PMMinor
Some ShareFile customers may be experiencing issues with their ShareFile account
Resolved
This incident has been resolved.
Mar 27, 12:40 AMResolved Mar 27, 2:40 AMNone
User may experience issue with creating Clients
Resolved
This incident has been resolved.
Mar 16, 7:44 PMResolved Mar 16, 8:11 PMMinorShareFile®
Customers can experience issues with left navigation menu and accessing solutions
Resolved
This incident has been resolved.
Jan 29, 3:04 PMResolved Jan 29, 3:39 PMMinorShareFile®
Customers may experience degraded experience while creating projects and engagements in Tax Solution
Resolved
This incident has been resolved.
Jan 28, 1:15 AMResolved Jan 28, 1:42 AMMinorShareFile®
Users using SSO were not able to login
Resolved
Issue is resolved.
Jan 15, 7:20 PMResolved Jan 15, 7:20 PMNone
ShareFile users in certain countries may experience issues generating TFA codes during login.
Resolved
This incident has been resolved.
Nov 20, 7:46 AMResolved Nov 20, 10:57 AMNone
Some ShareFile customers may be experiencing issues with login
Postmortem
**Summary of Impact** On November 19, 2025, between approximately 9:00 AM and 10:36 AM UTC, some ShareFile customers experienced issues logging in to the service. The incident resulted in a partial login outage, primarily affecting users in the EU region, with intermittent impact in other regions. **Root Cause** The incident was triggered by an unusually high volume of SMS-based MFA requests that overwhelmed the ShareFile login service. This surge in MFA traffic caused resource exhaustion in backend systems responsible for authentication, leading to login failures. Temporary configuration limits and capacity constraints contributed to the inability to process requests efficiently during the peak. **Mitigation** The operations and engineering teams responded by: * Enforcing further restrictions and rate limits for SMS-based MFA to prevent excessive requests. * Modifying backend system configurations to handle higher login volumes. Once these actions were completed, normal login functionality was restored. **Next Steps** To prevent recurrence, ShareFile will: * Continue to refine and enforce limits on SMS-based MFA requests. * Strengthen monitoring and detection of excessive MFA activity targeting authentication systems. We apologize for any inconvenience this incident may have caused. For ongoing updates and incident history, please visit the ShareFile Status Page.
Nov 19, 1:26 PMResolved Nov 19, 3:04 PMNoneShareFile®
Some ShareFile customers may be experiencing issues with logging into their ShareFile account
Resolved
This incident has been resolved.
Nov 8, 8:27 PMResolved Nov 8, 8:59 PMNoneShareFile®
Recent maintenance
Maintenance windows
Scheduled and completed maintenance windows are separated from incidents.
Planned Billing and Purchasing System Updates
Completed
The scheduled maintenance has been completed.
Dec 20, 9:00 AMResolved Dec 20, 10:30 AMMaintenanceShareFile®
ShareFile Planned Maintenance
Completed
The scheduled maintenance has been completed.
Dec 13, 2:30 AMResolved Dec 13, 5:50 AMMaintenanceShareFile®
Planned Billing and Purchasing System Updates
Completed
The scheduled maintenance has been completed.
Jun 27, 2:30 AMResolved Jun 27, 3:00 AMMaintenanceShareFile®
ShareFile Authentication Service Maintenance
Completed
The scheduled maintenance has been completed.
Jun 26, 12:00 AMResolved Jun 26, 1:00 AMMaintenanceShareFile®
ShareFile Maintenance for US Regions
Completed
The scheduled maintenance has been completed.
May 30, 12:30 AMResolved May 30, 2:30 AMMaintenanceShareFile®
ShareFile Emergency Maintenance for US Regions
Completed
The scheduled maintenance has been completed.
May 10, 2:30 PMResolved May 10, 6:10 PMMaintenanceShareFile®
ShareFile Emergency Maintenance for US Regions
Completed
The scheduled maintenance has been completed.
May 10, 7:00 AMResolved May 10, 1:00 PMMaintenanceShareFile®
ShareFile Emergency Maintenance for US Regions
Completed
The scheduled maintenance has been completed.
May 10, 1:00 AMResolved May 10, 4:00 AMMaintenanceShareFile®
ShareFile Planned Maintenance
Completed
The scheduled maintenance has been completed.
Apr 29, 3:00 PMResolved Apr 29, 7:00 PMMaintenanceShareFile®
Planned Billing and Purchasing System Updates
Completed
The scheduled maintenance has been completed.
Apr 18, 2:30 AMResolved Apr 18, 3:00 AMMaintenanceShareFile®
About the Sharefile status page integration
Uptimus tracks the official Sharefile status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
http://status.sharefile.com
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Outage map preview
Regional reports can be layered on top of official provider status when user signals are available.
Sharefile components
Tracked components
Showing 1 to 1 of 1 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
ShareFile® | Operational | Component | Not recorded |
Get notified when Sharefile changes status
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Show Sharefile on your own status page
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
Users also follow these services
Related status pages based on category, adapter type, and operational history.
Frequently asked questions
Is Sharefile down right now?
Sharefile is currently marked as Operational in Uptimus based on the latest official status page check.
How often does Uptimus check Sharefile?
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
Are maintenance windows counted as incidents?
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Can I get alerts for Sharefile?
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.