Proofpoint Outage Affecting Some users With Premium Email Filtering
Resolved
This incident has been resolved.
Jan 22, 9:46 PMResolved Jan 23, 2:33 AMMajorPremium Email Filtering
Status Provider
Home
/
Status
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Service
Operational
Luxsci Status
Secure healthcare communications for personalized engagement and HIPAA compliance.
Source
auto
Category
Communication
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 10m ago
11
Components
0
Active incidents
1
Maintenance
11.11%
90d uptime
Proofpoint Outage Affecting Some users With Premium Email Filtering
Jan 22, 9:46 PM
Service health overview
Operational snapshot
Normalized official status-page data for incidents, maintenance, components, and history.
11.11%
Known uptime
9 known history days
11
Components tracked
0 outage, 0 degraded
48
Incidents indexed
0 active right now
51
Maintenance windows
1 active or scheduled
Top affected components
Components with the most recent status-page events.
DNS
Operational
1
Email Archival
Operational
1
Hosted Email
Operational
1
Hosted Web Services
Operational
1
LuxSci Network Infrastructure
Operational
1
90-day status history
Daily rollup
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
1
operational days
0
degraded days
0
outage days
8
maintenance days
81
unknown days
Recent incidents
Official incidents
Latest outages and degradations detected from the official status page.
Archival may have been temporarily disabled for some domains last night
Resolved
Due to a side effect of the Amazon Web Servers (AWS) outage from yesterday, some of LuxSci's customer domains may have had archival disabled for a short time frame. This occurred between 9:19pm ET and 2am ET.During this time email may not have been archived. The problem has been resolved and archival has been re-enabled on all domains that had it previous to this issue.
Oct 21, 1:57 PMResolved Oct 21, 1:57 PMNoneEmail Archival
Bounces caused by Archival Service which uses Amazon Web Services
Resolved
Emails to @us1.journaladdress.com are now being delivered as normal. Old emails that are queued will start to be delivered to our customer's archives as our system works through the queued emails.
Oct 20, 7:36 PMResolved Oct 20, 10:56 PMNoneEmail Archival
Some user are experiencing delays with email delivery
Resolved
This incident has been resolved.
Jul 8, 8:18 PMResolved Jul 10, 5:24 PMMinorHosted Email
Email Delay Affecting Proofpoint Customers
Resolved
The delay in delivery emails flowing through Proofpoint has been resolved. It may take a little while for Proofpoint to deliver all the email that was queued during this issue. No emails were lost during this issue.
Jun 11, 5:47 PMResolved Jun 11, 9:04 PMNonePremium Email Filtering
MobileSync Intermittent Sync Delays
Resolved
The MobileSync issue has been resolved.
May 30, 2:18 PMResolved May 30, 6:45 PMNoneHosted Email
ProofPoint issue
Resolved
ProofPoint Maintenace is now complete. Mail flow did resume yesterday around 12:40 PM EST
Jan 18, 5:01 PMResolved Jan 19, 2:39 PMNonePremium Email Filtering
Investigating an Issue with Premium Archival (Sonian) Email Ingestion
Resolved
The Sonian Email Archiving issue has been resolved and emails are now being journaled normally.
Jan 19, 10:21 PMResolved Jan 26, 6:27 PMMinorEmail Archival
WebMail issue
Resolved
An issue with one of our WebMail servers caused email to be unavailable to users who were logged into the affected WebMail server. The issue was investigated by our operations team and diagnosed as a database issue on the server. The database issue was resolved, and the server is now responding properly. A fix was put in place to prevent the database issue from recurring.
Nov 13, 5:42 PMResolved Nov 13, 6:35 PMMajorShared WebMail
Two Factor Authentications SMS Messages Not Being Delivered
Resolved
The SMS solution from our SMS provider has propagated to the major phone carriers. All customers should now be able to receive SMS Two Factor Authentication codes on their phones again.
Aug 25, 5:13 PMResolved Aug 28, 5:33 PMMinorShared WebMail
Recent maintenance
Maintenance windows
Scheduled and completed maintenance windows are separated from incidents.
MariaDB Upgrade from v10.6 to v10.11
Scheduled
From July 1st, 2026 to July 30th, 2026, LuxSci will upgrade all servers still running MariaDB v10.6 to v10.11. This upgrade is required because MariaDB v10.6 is reaching its end of life and will stop receiving security updates after July 6th, 2026. This maintenance will be performed in a rolling fashion, and, in general, only a few seconds of database downtime is expected as each server is updated. Your server could be updated any time during the month, during our maintenance hours of 9pm - 8am ET Monday - Friday, or anytime during the weekend. If you would like to have your server upgraded before this window, please contact support. It does not seem like there are many backward incompatible changes; however, we recommend that administrators review the following pages and check with their developers to make sure that there are none that apply to them: https://mariadb.com/docs/server/server-management/install-and-upgrade-mariadb/upgrading/mariadb-community-server-upgrade-paths/upgrading-from-mariadb-10-6-to-mariadb-10-11 If you have any questions, please get in touch with LuxSci support.
Jul 1, 4:00 AMActive or monitoringMaintenanceHosted Web Services
Rolling server reboots for security updates
Completed
The scheduled maintenance has been completed.
Jun 4, 1:00 AMResolved Jun 8, 1:00 PMMaintenanceLuxSci Secure Marketing v3Shared WebMail
Shared Server Maintenance
Completed
The scheduled maintenance has been completed.
May 17, 10:00 PMResolved May 23, 8:00 AMMaintenanceHosted EmailHosted Web Services
Shared Server Maintenance
Completed
The scheduled maintenance has been completed.
May 6, 12:00 PMResolved May 10, 2:00 PMMaintenanceHosted EmailHosted Web Services
Rolling server reboots for security updates
Completed
The scheduled maintenance has been completed.
May 6, 3:00 AMResolved May 11, 3:00 AMMaintenanceLuxSci Secure Marketing v3Shared WebMail
LuxSci Platform Maintenance
Completed
The scheduled maintenance has been completed.
Apr 29, 12:15 AMResolved Apr 29, 1:30 AMMaintenanceShared WebMail
Maintenance Updates
Completed
The scheduled maintenance has been completed.
Apr 28, 9:30 PMResolved Apr 28, 10:30 PMMaintenanceShared WebMailHosted Email
LuxSci Platform Maintenance
Completed
The scheduled maintenance has been completed.
Apr 18, 1:15 AMResolved Apr 18, 2:15 AMMaintenanceLuxSci Secure Marketing v3Shared WebMail
Maintenance Updates
Completed
The scheduled maintenance has been completed.
Apr 9, 11:00 AMResolved Apr 11, 1:00 PMMaintenanceHosted Email
Rolling server reboots for security updates
Completed
The scheduled maintenance has been completed.
Mar 31, 12:00 AMResolved Apr 6, 12:00 PMMaintenanceLuxSci Secure Marketing v3Shared WebMail
About the Luxsci status page integration
Uptimus tracks the official Luxsci status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.luxsci.com
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Outage map preview
Regional reports can be layered on top of official provider status when user signals are available.
Luxsci components
Tracked components
Showing 1 to 11 of 11 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
LuxSci Network Infrastructure LuxSci networking, switching, firewalls, load balancers, etc. | Operational | Component | Not recorded |
Shared WebMail Shared WebMail services including WebMail, WebAides (apps), and account administration. | Operational | Component | Not recorded |
SecureForm Form data processing and FormBuilder hosting. | Operational | Component | Not recorded |
Premium Email Filtering Premium email filtering portal, filtering, and message delivery through our partner Proofpoint. This component is manually updated. | Operational | Component | Not recorded |
Email Archival Email archival portal, ingest, and searching provided by our partner company Sonian. | Operational | Component | Not recorded |
DNS DNS service provided through our partner easyDNS. Includes portal functionality and DNS query responsiveness. | Operational | Component | Not recorded |
LuxSci Secure Marketing v2 | Operational | Component | Not recorded |
LuxSci Secure Marketing v3 | Operational | Component | Not recorded |
Hosted Email | Operational | Component | Not recorded |
Hosted Web Services | Operational | Component | Not recorded |
SecureVideo | Operational | Component | Not recorded |
Get notified when Luxsci changes status
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Show Luxsci on your own status page
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
Users also follow these services
Related status pages based on category, adapter type, and operational history.
Frequently asked questions
Is Luxsci down right now?
Luxsci is currently marked as Operational in Uptimus based on the latest official status page check.
How often does Uptimus check Luxsci?
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
Are maintenance windows counted as incidents?
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Can I get alerts for Luxsci?
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.