Ongoing issue with the support case update
Resolved
This incident has been resolved.
Jun 13, 11:32 AMResolved Jun 15, 5:31 AMNonePlatform Availability
Status Provider
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Home
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Status
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Service
Network intelligence for a connected world.
Source
auto
Category
Cloud
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 2h ago
66
Components
0
Active incidents
6
Maintenance
2.78%
90d uptime
Ongoing issue with the support case update
Jun 13, 11:32 AM
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
Showing 1 to 25 of 66 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
Agent Configuration and Data Collection | Operational | Group | Not recorded |
ThousandEyes Platform and API | Operational | Group | Not recorded |
Alerts and Notifications | Operational | Group | Not recorded |
BGP | Operational | Group | Not recorded |
Agent Repositories and Downloads | Operational | Group | Not recorded |
Cloud Agents: Americas | Operational | Group | 6/18/2026 |
Cloud Agents: Europe, Middle East and Africa | Operational | Group | 6/18/2026 |
Cloud Agents: Asia Pacific | Operational | Group | 6/19/2026 |
ThousandEyes' corporate website | Operational | Group | Not recorded |
Alert processing This is a measure of availability for services related to alert processing | Operational | Component | Not recorded |
Cloud and Enterprise Agents: Registration controller This is a measure of availability for https://sc1.thousandeyes.com/ | Operational | Component | Not recorded |
Data Centers: AMER Agents deployed in tier 2 or tier 3 data centers. These Agents are managed and maintained by the ThousandEyes operations team. | Operational | Component | 6/18/2026 |
Data Centers: APAC Agents deployed in tier 2 or tier 3 data centers. These Agents are managed and maintained by the ThousandEyes operations team. | Operational | Component | 6/19/2026 |
Data Centers: EMEA Agents deployed in tier 2 or tier 3 data centers. These Agents are managed and maintained by the ThousandEyes operations team. | Operational | Component | 6/18/2026 |
Platform Availability This is a measure of availability for https://app.thousandeyes.com | Operational | Component | Not recorded |
Public BGP collection and processing This is a measure of availability for services related to public BGP data collection & processing | Operational | Component | Not recorded |
ThousandEyes corporate website This is a measure of availability for www.thousandeyes.com | Operational | Component | Not recorded |
Ubuntu repository This is a measure of availability for apt.thousandeyes.com | Operational | Component | Not recorded |
API Availability This is a measure of availability for https://api.thousandeyes.com | Operational | Component | Not recorded |
Azure: APAC Agents deployed within Microsoft Azure. These Agents are managed and maintained by the ThousandEyes operations team. | Operational | Component | Not recorded |
Azure: EMEA Agents deployed within Microsoft Azure. These Agents are managed and maintained by the ThousandEyes operations team. | Operational | Component | Not recorded |
Broadband Providers: AMER Agents deployed within broadband provider networks. These Agents are managed and maintained by the ThousandEyes operations team. | Operational | Component | 6/16/2026 |
Cloud and Enterprise Agents: Test assignment and configuration controller This is a measure of availability for https://c1.thousandeyes.com/ | Operational | Component | Not recorded |
Internet Outages Map This is a measure of availability for https://www.thousandeyes.com/outages | Operational | Component | Not recorded |
Private BGP Collection & Processing This is a measure of availability for services related to private BGP data collection & processing | Operational | Component | Not recorded |
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Related status pages based on category, adapter type, and operational history.
Thousandeyes is currently marked as Operational in Uptimus based on the latest official status page check.
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.
Normalized official status-page data for incidents, maintenance, components, and history.
2.78%
Known uptime
36 known history days
66
Components tracked
0 outage, 0 degraded
50
Incidents indexed
0 active right now
54
Maintenance windows
6 active or scheduled
Components with the most recent status-page events.
Cloud Agents: Americas
Operational
Cloud Agents: Asia Pacific
Operational
Data Centers: AMER
Operational
Data Centers: APAC
Operational
Broadband Providers: AMER
Operational
1
operational days
0
degraded days
10
outage days
25
maintenance days
54
unknown days
Latest outages and degradations detected from the official status page.
This incident has been resolved.
This incident has been resolved.
ISP is reporting active fire incident within the facility, reportedly originating in the battery room. As a safety precaution, utility power to the building has been fully shut down by site operations. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-06-03 10:00:00 UTC Affected Cloud Agents: Mumbai, India (JIO) Mumbai, India - IPv6 (JIO) Mumbai, India (Vodafone) Mumbai, India - IPv6 (Vodafone) Mumbai, India (Reliance) Mumbai, India - IPv6 (Reliance) Mumbai, India (Bharti Airtel) Mumbai, India - IPv6 (Bharti Airtel)
This incident has been resolved.
The issue has been resolved
The incident has been resolved
This incident has been resolved.
This incident has been resolved.
This incident has been resolved.
This incident has been resolved.
Scheduled and completed maintenance windows are separated from incidents.
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent. When: 2026-07-02 from 13:00 to 21:00 UTC Impact: No impact is expected The address spaces will be the same: 209.215.178.192/26 2001:1890:1b1a:be00::/56
Network Maintenance Start time: 2026-06-30 04:00 UTC End time: 2026-06-30 10:00 UTC Affected Cloud Agents: Ashburn, VA (Charter) Ashburn, VA - IPv6 (Charter) Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Workaround:None ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Description: The ThousandEyes team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance. When: 2026-06-30 from 03:00 to 14:00 UTC The new ip address spaces are: 47.29.65.192/26 2405:203:99a:a2b::/64 Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Workaround: None ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Network Maintenance Start time: 2026-06-25 04:00:00 UTC End time: 2026-06-25 08:00:00 UTC Affected Cloud Agents: Winnipeg, Canada Winnipeg, Canada - IPv6 Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Workaround: None ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
The ThousandEyes Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance. Start: 2026-06-25 03:00 UTC End: 2026-06-25 14:00 UTC The new IP address spaces are: 47.29.81.192/26 2405:203:984:bbd::/64 Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Workaround:None ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Description: Network Maintenance Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-06-24 23:00:00 UTC End time: 2026-06-25 05:00:00 UTC Affected Cloud Agents: Antwerp, Belgium (Telenet Belgacom) Antwerp, Belgium - IPv6 (Telenet Belgacom)
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
Uptimus tracks the official Thousandeyes status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.thousandeyes.com
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Regional reports can be layered on top of official provider status when user signals are available.
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
